Shonquella Smith

Customer Service Representative

Nashville, NC 27856

ad4nku@r.postjobfree.com

+1-252-***-****

Willing to relocate to: Rocky Mount, NC

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Teleperformance - Utah Lake State Park, UT

January 2018 to Present

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Assisted with technical support duties

Crew Trainer/Cashier

McDonald's - Nashville, NC

May 2005 to Present

I prepare items ordered, bag items ordered and train crew on new menu items and the correct procedures. Shipping and Receiving

QVC Distribution Center - Rocky Mount, NC

November 2021 to February 2022

I worked in returns. I determined if I customer wanted a refund,or an exchange once they have returned an item.

Customer Care Representative

Alorica - Rocky Mount, NC

October 2019 to May 2020

Refill customers medication, set up mail orders.

Education

High school diploma or GED in High School Diploma

Northern Nash Senior High - Rocky Mount, NC

August 2000 to June 2003

Skills

• Retail (10+ years)

• Assembly Line

• Food Production

• Kitchen Experience

• Food Preparation

• Packaging

• Cashiering

• Cooking

• Cleaning Experience

• Desktop Support

• Customer service

Languages

• English - Expert

Assessments

Teamwork: Interpersonal skills — Proficient

August 2020

Responding to challenging team situations at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I love to interact with the public, very friendly and loving to customers. I will get the job done and beyond!

Contact this candidate