SKILLS

Liquid Chromatography (HPLC,

UPLC, GPC)

Titration (Karl Fishcer Titration,

Auto Titration)

Software Proficiency (Empower

Software, Tiamo)

Compliance Knowledge (21 CFR)

Effective communication skills

Testing and calibration

Customer service management

Equipment installation and

repair

Technical Support

Project Management

Documentation

Client Relationship

Management

Diagnostics and

troubleshooting

Gas Chromotography

EDUCATION

Bachelors of Technology:

Electronics & communication,

Nirma University

Sep 2013 – Jul 2016

Ahmedabad, India

Diploma Electronics &

communication,

Gujarat Technological University

Jul 2010 – Aug 2013

Ahmedabad, India

PROFESSIONAL SUMMAY

Seasoned Sr. Field Service Engineer with 7 years of experience in Chromatography and compliance within laboratory environments. Proactive and quick-learning professional dedicated to utilizing my skills as a Technical Expert Center Specialist. My objective is to contribute to the company's success by delivering exceptional customer service and expert technical support. Proficient in laboratory equipment repairs, installations, and troubleshooting, committed to providing optimum service support through phone and personal visits. Skilled in investigating and resolving common problems, delivering efficient, courteous, and professional repair services.

PROFESSIONAL EXPERIENCE

WATERS INDIA LIMITED, Sr. FIELD SERVICE ENGINEER

Nov 2017 – present Ahmedabad, India

•Installed, qualified, and maintained Waters LC systems, ensuring optimal performance and functionality.

•Conducted system and Empower software qualifications, ensuring compliance with industry standards and regulations.

•Performed regular maintenance activities to maximize system uptime and efficiency.

•Troubleshot and resolved technical issues promptly to minimize downtime and customer impact.

•Provided comprehensive training to end users on the operation and utilization of Waters LC systems and Empower software.

•Managed maintenance data records and tracked operating information for onsite reference.

METROHM INDIA LIMITED, FIELD SERVICE ENGINEER

Dec 2016 – Nov 2017 Ahmedabad, India

•Oversaw the installation, breakdown, and maintenance of Titrators, pH meters, and Rancimat instruments across Gujarat.

•Conducted efficient and accurate installations of the equipment, ensuring proper functionality and adherence to manufacturer specifications.

•Responded promptly to breakdowns and performed troubleshooting and repairs to minimize equipment downtime.

•Executed routine maintenance activities to optimize instrument performance and prevent issues.

PROJECTS

Customer Conversion and Service Excellence

•Successfully facilitated the transition of a key customer from a competitor's instrument to our Waters LC system, showcasing persuasive communication and in-depth product knowledge.

•Assumed responsibility for service support upon the customer's acquisition of our company's instrument, ensuring a smooth onboarding process and optimal system performance.

•Delivered exceptional service support, promptly addressing technical challenges and exceeding customer expectations.

•Received positive feedback from the customer, solidifying a strong client relationship and contributing to the overall success of the company's product adoption.

Prakash

Batham

Field Service

Engineer

Ahmedabad, India

/in/prakashbatham

ad4nks@r.postjobfree.com

+918*********

LANGUAGES

Hindi

English

Gujarati

Deutsch / German

INTERESTS

Outdoor Activities

Hiking, sports

Spirituality

Travel and Exploration

Science Enthusiast

HEARTFULNESS VOLUNTEER

Heartfulness Institute, Volunteer

present Ahmedabad, India

•Plantation Drive: Actively participated in organizing and executing environmentally conscious initiatives, including plantation drives, to contribute to ecological sustainability.

•Summer Camps for Children: Coordinated and facilitated summer camps aimed at creating a positive and enriching environment for children, fostering personal and social development.

•Event Organization: Played a key role in planning, coordinating, and executing various events for the Heartfulness Institute, showcasing organizational and logistical skills.

•Meditation Teaching for Morning Walkers: Conducted meditation sessions in local parks during morning hours, engaging with the community and promoting holistic well-being. This involved effective communication and interpersonal skills.

Contact this candidate