PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

AV AJISHA VAUGHN

Hempstead, NY 11550 +1-718-***-**** ad4nj5@r.postjobfree.com Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Recruiting and

interviewing

• • Operations Management • Budget assistance

• Business Development • Customer Relations • Team motivation May 2014 - Current

Assistant Manager

Stop and Shop Supermarket Seaford, Ny, Nassau

• Achieved record sales during the Christmas holiday Adjusted to multiple demands and shifting priorities in fast-paced work environment

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• Provided performance and motivational feedback to employees. Collaborated with upper management to develop and implement business improvements.

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Analyzed sales data to identify trends and opportunities for growth or improvement within store.

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June 2003 - May 2014

Customer Service Manager

Stop and Shop Supermarket Carle Place, Ny

Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery.

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Kept employees satisfied and working hard through consistent training, mentoring and support.

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• Minimized store losses, training team members how to spot and prevent theft. June 1998 - June 2003

Front End Supervisor

Stop and Shop Super Market Brooklyn, ny

• Maintained store readiness with smooth completion of opening and closing tasks. EDUCATION

Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow.

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Handled escalated customer service issues to provide satisfactory resolutions for all parties inv

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June 1995 - June 1998

Cashier

Stop and Shop Super Market Brooklyn, Ny

Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

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Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

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Resolved guest issues by working with customer service leaders and area managers to meet individual needs

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Business Management - Business

CUNY Kingsborough Community College, Brooklyn

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