Diana Shapazian

Outstanding Customer Service

Fresno, CA 93650

ad4nea@r.postjobfree.com

+1-559-***-****

Honest, hardworking, reliable, punctual and organized. I work well with others and have a positive attitude. I am trained in a variety of fields. The majority of my training is in community and customer service. I like working with the public and can handle high pressure environments. I also work well alone and am a self starter. I love meeting new people. My experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. Authorized to work in the US for any employer

Work Experience

Home Health Aide

Private Client (Not an agency) - Fresno, CA

June 2022 to Present

Basic care. Cleaning, cooking, wound care, hygiene, Assistance with anything needed. Personal care. Friendship

Veterinary Receptionist

Abby Pet Hospital - Fresno, CA

June 2021 to June 2022

Job Responsibilities

Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. Proficient with Avimark Systems.

Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time. Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate. Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication. Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.

Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital. Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies. Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc. Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager. Demonstrates a full working knowledge of PIMS procedures and functional applications. Cashier/Customer Service

Grocery Outlet Bargin Market - Clovis, CA

January 2020 to June 2021

Cashier

Customer Service

Phones

Pricing

Open Store

Close store

Fundraising

Sales Support

Central Valley Energy Solutions - Fresno, CA

May 2016 to December 2019

Manage daily activities

Oversee workflow

Customer service

Manage calendars

Sales Administrator

Freedom Solar Services - Fowler, CA

September 2015 to April 2016

Manage appointment distribution to Reps

Manage customer calls to sold pipeline

Manage calendar for Director of N California

Scrub sold jobs send in completed paperwork

Set referral appointments

Document all account activities in Smartsheet

Field Energy Specialist

SolarCity - Fresno County, CA

June 2014 to April 2015

Engage customers regarding SolarCity’s clean energy Drive the creation of in-store leads

Meet sales quota

Set up SolarCity displays and collateral

Conduct in-store seminars and events

Smiles for Life Specialist

Willow Dental Group - Fresno, CA

December 2013 to May 2014

Customer service

Front office

Dentrix

Scheduling

Payments

Insurance

Deposit

Financial Arrangements

Phones

Education

High school diploma in College Prep

Newark Memorial High School - Newark, CA

September 1989 to June 1994

Criminal Justice in Criminal Justice

Los Medanos College - Dublin, CA

Skills

• Customer Service (5 years)

• AVImark System

• Salesforce

• Dentrix (1 year)

• Customer Support

• Customer Care

• Aloha POS

• Office Administration

• Personal Assistant Experience

• Sales Support

• Smartsheet

• Calendar Management

• Office Administration

• Dental office experience

• Fundraising

• Computer literacy

• Veterinary experience

• Front desk

• Phone etiquette

• Computer Skills

• Medical Scheduling

• Marketing

• Senior Care

• Veterinary Assistant

• Dental Assisting

• Kennel Experience

• Animal Restraint

• Data entry

• Pet Care

• Animal Care

• Laboratory Experience

• Pet Grooming

• Pricing

• Cash handling

• Communication skills

• Cashiering

• Veterinary Technician Experience

• Dog Handling

• Home Care

• Animal Handling

• Laundry

• Veterinary experience

• Communication skills

• Animal restraint

• Front desk

• Clerical experience

• Guest relations

• Inside sales

• Customer service

• Cash handling

• Pricing

• Sales

• Cash register

• Salesforce

• Smartsheet

• Marketing

• Restaurant experience

• Clinic

• Senior care

• English

• Personal assistant experience

• Data collection

• Calendar management

• Dental office experience

• Office experience

• Private practice

• Organizational skills

• Basic math

• Retail sales

• POS

• Food preparation

• Direct sales

• Time management

• Administrative experience

• Microsoft Word

• Computer skills

• Dental receptionist

Certifications and Licenses

Driver's License

Additional Information

My hobbies include my dog Lolie, my kitty Tony, dancing, movies, thrifting, documentaries, family and reading.

Contact this candidate