Bakare Emmanuel

**** *** ****

Houston, TX *****

ad4ndu@r.postjobfree.com

1-281-***-****

Computer Networking, Conflict Management, Administration, Sales, Communication, Call Center Experience Salesforce, Slack, CMS, Team, and Five9, Customer Central, Twilio, Complex problem- solving, Industry standards, call center process, Active Listening, Scripted Conversation, Issue Investigation, Location Expert, Client Relation, System Analysis, Account Compliance review, Client Satisfaction, IT Solution, Payment Collection, and Call volume Analysis. Microsoft Word, PowerPoint, Excel, Point of Sales system, CRM Software,

Receptionist, Customer Service,

Summary:

Managed friendly and professional customer interactions, completing multiple tasks simultaneously and following through to achieve project goals. I am personable, responsible and capable of maintaining open lines of communication. Flexible and hardworking with the drive to succeed.

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

The foundation of my achievements to date lies in my ability to organize my time effectively, prioritize tasks, and use my initiative to come up with solutions to problems. Invite you to review my attached resume which will show you that I am a capable and a professional individual who can perform to the highest standards. I am trustworthy, efficient, and reliable, which are essential characteristics when it comes to job performance.

Call Center Representative

Customer Support

Centratel

Houston, TX

2022-2023

Remote

Evaluate and troubleshoot customer concerns, identify technical issues, and deploy solutions with efficient, clear, courteous, and accurate communication.

Manage a high volume of calls as quickly and accurately as possible.

Meet goals and grow from feedback and coaching.

Achieved performance goals on a consistent basis.

Utilize call center technology to troubleshoot, input, track and report customer issues.

When needed, escalate calls to the appropriate tier of customer service function Learns and memorizes product information and system tools.

Attention to detail provides care and attention to every customer issue.

Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns.

Ability to address customer needs while understanding how those pertain to product offerings and sales opportunities. Organization Multitasks with speed and accuracy Problem Solving, ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service. Drive sales by identifying and securing all relevant sales opportunities. Address and resolve customer concerns, complaints, or issues related to orders, deliveries, and product performance. Collaborate with internal teams to ensure swift resolution.

Neka Auto LeasingAtlanta, Ga

2019-2022

Financed and Control Inventory and Advertising. Run Credit, data entry. Use company approved Sales and Service techniques when determining Customer needs. Offer optional Products to meet Customer needs, assist Customers effectively by resolving all Customer issues. Assist and coordinate Customers with the queue to minimize any wait and promote the most efficient Service method as required. Monitored accounts for compliance with established payment plans and flagged non-compliances. Achieved performance goals on a consistent basis. Used scripted conversation prompts to convey current account information and obtain payments. Trained new team members on scripts, company services, and collection strategies. Collected on delinquent accounts to reduce overdue balances.

Jordan National College

Delta State Polytechnic Ogwashi-Uku Delta State University

Ordinary National Diploma in Mechanical Engineering

Nigeria

2012-2014

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