Arit James

Miami, FL *****

ad4nd1@r.postjobfree.com

+1-904-***-****

To obtain an occupation that will enhance my current skills and abilities. Authorized to work in the US for any employer

Work Experience

Member Experience Advisor - Call Center

NationsBenefits - Miramar, FL

October 2023 to January 2024

• Receive a high volume of OTC, Grocery and Assistive Devices orders daily

• Maintain call volume satisfaction

• Analyze orders for accuracy and completeness

• Complete data entry of all incoming orders efficiently

• Retrieve, sort, manage, track, and file documents

• Process fully executed delivery receipts and purchase agreements

• Recognize incomplete orders and follow protocol to gather complete information

• Educate providers on NationsHearing processes

• Actively maintain a productive workspace

• Enjoy a fast-paced environment

• Provide answers to a wide variety of questions proficiently

• Acknowledge concerns and offer resolutions

• Follow through on requests promptly

• Email or fax requested documents

• Complete finance applications

• Recognize when to seek assistance

• Safeguard personal information

Direct Sales Representative -Directv - Call Center Alorica - Cutler Bay, FL

March 2023 to June 2023

• Assist customers with issues and concerns they are experiencing during the use of the product and/ or service

• Document call-related information for auditing and reporting purposes

• Maintain and update customer information as necessary

• Upsell current customers on new or enhanced services Front Desk Agent and Night Auditor

Ocean Beach Palace Hotel - Fort Lauderdale, FL

November 2022 to March 2023

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

• Check the voice mail and email frequently.

• Ensure that all emails are followed up within 24 hours of receipt.

• Checking reservations to accommodate special requests on a daily basis.

• Making sure that all filing is completed daily.

• Process invoices, post checks to vendors

• Respond to guest complaints, requests and emergencies

• Reconcile all accounts in a timely manner

• Verify that all EOD work has been performed by other departments

• Schedule guest wake-up calls and reservations for the following day

• Respond to guest inquiries, concerns and complaints as needed

• Answer phones and place reservations

Traveling Housekeeper -Ritz Carlton Hotel

MasterCorp - Lake Tahoe, NV

August 2021 to October 2021

• Support Housekeepers in prepping units for cleaning.

• Inspect units, re-classify as clean, and mark ready for guests.

• Report maintenance issues as they are identified according to business policies.

• Report to work as scheduled, in proper uniform, and following company appearance standards.

• Motivate team and consistently set the example by maintaining a positive, friendly, helpful attitude with guests, customers, and other team members.

• Develop strong customer relationships.

• Comply with safety regulations and procedures.

• hotel, private residence and vacation rental housekeeper

• Cleaned and organized restrooms, kitchen and bedrooms

• Disinfected (area or item rooms bathrooms counters equipment)

• Prepared linens

• Kept rooms stocked

• Washed dishes

Geek Squad Agent -

Wipro - Technical Support Call Center - Atlanta, GA October 2019 to January 2020

• Backing Up Data

• Restoring Data

• Reimagining Machines

• Data Validation

• Trouble shooting both Mac/Pc

• Soft skills - customer facing - customer awareness

• Desktop Support with Windows/ MAC

• MAC support, Desktop, incident management, Helpdesk support Service

• Desktop or equivalent certifications/education specific to client Operating Systems

• Multi-tasking

• Proven solid Customer service abilities.

• Strong sense of responsibility and commitment

• Must have a strong familiarity of the Desktop/mobile compute systems and its components.

• Support, configure, and troubleshoot a wide range of applications and operating systems (windows 10, Apple os)

Meter Reader

Olameter - Fulton County, GA

June 2019 to September 2019

• Following an assigned route

• Work outside in all weather conditions

• Document the meter readings for all the customers on your route.

• Ensuring that the water meters are functioning properly and reporting any irregularities.

• Work with AMI/radio-based meters

• Perform Rereads for meters not read or skipped on normal route Property Manager (Full-Time)

Nations Café - Decatur, GA

April 2011 to June 2019

Engaged in diverse conversations

• Utilized critical thinking skills

• Generated writing skills outside of a school environment

• Prepared a variety of different entrées

• Opened and closed the restaurant

• Utilized currency as a Cashier

• Train and supervise staff

• Ensure all food safety procedures are strictly adhered to according to sanitary regulations

• Work closely with management to meet revenue objectives

• Implement appropriate strategies to resolve adverse trends and improve sales

• Maintain safe working conditions

• Follow company policies and procedures regarding the handling of cash, property, products and equipment

• Audit inventory levels to ensure product availability, and order products as necessary

•Coordinating staff schedules

• Develop and adhere to operations budget

• Review all financial statements for discrepancies

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets

• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

Kelly Services Senior Advisor/Supervisor

Apple - Technical Support Call Center (Remote) - Atlanta, GA July 2015 to December 2017

Resolving username and password problems

-Data sharing & synchronization

-Uninstalling/reinstalling basic software applications

-Verifying proper hardware and software configuration

-Power cycling devices

-Navigating customers through application menus

-Troubleshooting email issues

-Responsible for support of Computers and Operating Systems, tablets, MP3 players and other -technical devices

-Interact with customers in response to inquiries, concerns, and requests about products and services

-Gather customer/product information and determine the issue by analyzing the symptoms

- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems

-De-escalate callers; Acknowledging Aligning and Assuring a Resolution

-Weekly coaching for new hires

-Provide chat support for Advisors with questions

- Team Weekly Newsletters

Verizon Wireless Team Member

Verizon- Customer Service Call Center - Atlanta, GA August 2014 to January 2015

(August 2014-January 2015)

• Strong organizational, time management, problem solving and multi-tasking skills

• Ability to work independently and as a Verizon Wireless team member

• • Ability to speak clearly while simultaneously typing

• . Answer inbound calls in a professional manner

• . Assist with any problems client may have

CSR - Customer Service Representative

WNY Account Solutions- Debt Collection Call Center - Atlanta, GA June 2014 to August 2014

Answer inbound calls.

-Outstanding Customer service skills.

-Maintain daily call log and daily paperwork

-Assist with any problems client may have

Laboratory Aid

Antech Diagnostics - Smyrna, GA

February 2013 to June 2014

February 2013 - June 2014)

• Operate Clinitek Atlas for urine

• Setup urine for microscopic urinalysis

• Operate Advises for Complete Blood Count

• Stain slides for tech.

• Operate Destiny Coagulation Machine

• Fluids/Cytosine/CSF

• Operate Cell Dyne for short specimen samples

• Maintain daily paperwork

Sandwich Artist

Subway - Powder Springs, GA

May 2010 to March 2011

Lead crew members as a shift leader

• Governed the entire store operations during my shift

• Further developed problem solving methods

• Performed in a high pressure team environment

Waitress/ Cashier

Nations Café - Roswell, GA

June 2007 to July 2009

Engaged in diverse conversations

• Utilized currency as cashier

• Promoted exceptional customer service

• Kept restaurant clean and organized

• 5 years of accounting experience

• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint) Education

High School Diploma

Hiram High School

2007 to 2011

Skills

• Technical Support

• Computer literacy

• VPN

• Remote Access Software

• Cashiering (9 years)

• English

• retail sales

• IT support

• Communications

• Telemarketing

• Excel

• Communication skills

• Time Management

• Zendesk

• WAN

• Microsoft Office (5 years)

• Management

• Marketing

• Transcription

• Desktop Support

• Mac OS

• Microsoft Windows Server

• Customer Service (8 years)

• DHCP

• Culinary experience

• Leadership

• POS

• Serving

• Hospitality

• Customer support (10+ years)

• Computer skills

• Oracle

• Operating Systems

• Microsoft Outlook

• Sales

• Software Troubleshooting

• Cooking

• DNS

• Help Desk

• Upselling

• Front Desk

• Accounts Payable

• Cash Handling (8 years)

• Typing

• Troubleshooting

• Citrix

• Data Entry

• Employee relations

• Conflict management

• Kitchen experience

• Phone etiquette

• System administration

• Incident Management

• Citrix

• Cleaning

• Network Support

• Fast Food

• LAN

• Microsoft Word

• Microsoft Windows

• IP networking

• Firewall

• Microsoft Exchange

• Network Firewalls

• Microsoft SQL Server

• Authentication

• Active Directory

• Network Engineering

• Call center

• Apple Remote Desktop

• Apple Pages

• Apple Keynote

• Apple Numbers

• System security

• Network security

• Customer service

• Microsoft Excel

• Direct sales (1 year)

• Writing skills

• Public speaking

• Management

• Customer service

• Administrative experience

• Conflict management

• Hospitality

• Hotel experience

• Sales

• CRM software

• Help desk

• Technical support

• IT support

• Desktop support

• Front desk

• Organizational skills

• Microsoft Office

• Yardi

• Computer skills

• Property management

• Upselling

• Guest services

• Cash register

• Serving

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

HR: Compensation & benefits — Proficient

July 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient July 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Cleaner fit — Proficient

October 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Technical support: Customer situations — Proficient July 2022

Responding to technical support situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Technical support — Proficient

July 2022

Performing software, hardware, and network operations Full results: Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficient

Security guard skills — Proficient

July 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Front desk agent (hotel) — Proficient

January 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate