Medical Office Administrator, **/**** to **/****

Kaiser Permanente - Portland, OR

•Provided leadership, coaching, and team management to nurses and support staff for 15 medical providers

•Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.

•Monitored duties assigned to personnel promoting high levels of patient care and job efficiency.

•Developed protocols, quality assurance initiatives and clinic policies and procedures.

•Managed appointments, registrations and patient relations activities.

•Responded to patient concerns, providing solutions with positive outcome

Contract Manager, 09/2002 to 06/2008

Group Health Cooperative - Seattle, WA

•Negotiated and prepared over 25 contracts for attorney approval

•Conducted analysis to address contract terms, conditions which led to signed contracts in the best interest of both parties

•Successfully led key projects which resulted in positive outcomes

•Prepared routine legal correspondence and memoranda for attorney partners

•Identified contract changes that could occur during the agreement's lifecycle

•Analyzed data that was compiled into reports and distributed to other key stakeholders

•Provided updates on the status of contract processes to upper management and other key personnel

•Exceeded specific team goals and resolved issues by partnering with staff to share and implement program initiatives.

Director of Business Development, 03/2000 to 09/2002

CTS Language Link - Vancouver, WA

•Successfully led key projects which resulted in the renewal of 10 new accounts

•Conducted analysis addressing business opportunities which led to account development

•Documented agreement updates to management on renewal progress,

•Planned, recruited, and executed 10 new accounts

•Delivered exceptional service to each customer by listening to concerns, answering questions, and developing positive solutions.

•Developed client relationships that ensured long-term results

Contract Manager, 09/1985 to 12/1999

Kaiser Permanente - Portland, OR

•Negotiated and Prepared contracts for attorney approval

•Conducted analysis to address contract terms and conditions leading to signed contracts that where in the best interest of both parties

•Developed initiatives resulting in positive outcomes for contract renewals.

•Prepared routine legal correspondence and memoranda for attorney partners

•Identified contract changes that could occur during the agreement's lifecycle

•Analyzed data that was then compiled into reports and distributed to other key stakeholders

•Reviewed all details on incoming contracts and service agreements to ensure that pricing was correct

•Provided updates on the status of contract processes to upper

management and other important personnel

•Exceeded specific team goals and resolved issues by partnering with staff to share and implement program initiatives.

Medical Office Administrator, 07/1985 to 09/1987

Kaiser Permanente - Portland, OR

•Provided leadership, coaching, and team management to nurses and support staff for 25 medical providers

•Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.

•Monitored duties assigned to personnel promoting high levels of patient care and job efficiency.

•Developed protocols, quality assurance initiatives and clinic policies and procedures.

•Managed appointments, registrations and patient relations activities.

•Responded to patient concerns, providing solutions with positive outcome

Director of Respiratory Therapy, 06/1977 to 07/1987

Kaiser Permanente - Clackamas, OR

Managed and supervised fifteen respiratory therapists assuring the highest level of patient care delivery for two hundred patients.

EDUCATION

Master's Degree: Public Administration and Healthcare Management Portland State University - Portland, OR

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Bachelor's Degree: Health Education and Public Health Portland State University - Portland, OR

Associate Degree: Respiratory Therapy

Mt. Hood Community College - Portland, OR

HONORS AND ACCOMPLISHMENTS

•Member of the Board of Directors for the National Council on Interpreting in Health Care (NCHIC)

•Representative of the NCIHC Board to the National Standards and Training committee

•Chair Alzheimer's Research Alliance of Oregon American

•Member Association of Healthcare Executives

•American Association of Respiratory Care Board of Directors and Secretary

•Co-Chair, Policy and Research Committee, National Council for Interpreters in Health Care

•Advisory Board member, Holgate Residential Care Facility Chair.

•Member Executive Committee for Alzheimer's Research Alliance of Oregon,

•President, Respiratory Care Society of Oregon

•City Councilor, Lake Oswego, OR,

•Chairman, Lake Oswego Park & Recreation Advisory Board

•Board of Directors Cascade Townhome Owners Association

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