Teresa Mendez

ad4nco@r.postjobfree.com

Cell: 323-***-****

OBJECTIVE:

To secure a position where my experience can be fully utilized with a progressive organization that offers room for growth and professional career advancements opportunities.

HIGHLIGHTS AND QUALIFICATIONS:

•Strong organizational skills with the ability to prioritize and expedite responsibilities

•Flexible, responsible and deadline oriented

•Highly motivated, fast learner, self-starter, team player

•Bilingual Spanish/English

•Advanced Clerical Knowledge

•Excellent customer service skills

•Computer technology experience (Windows, Microsoft Word, Excel )

•Register ( Recieved Co-payments )

•EPIC ( Healthcare System )

•IDX, ALL SCRIPTS, CISCO JABBER (phone system)

EMPLOYMENT EXPERIENCE

Optum Medical Clinic Downey,Ca

Patient Care Coordinator December 13, 2021

●Greets callers and visitors

●Answers questions and provides information on department policies, procedures and protocols.

●May handle emergency situations in the manager's absence following established protocols and guidelines.

●Organizes and maintains confidential department files and records

●Orders office supplies and arranges for equipment repairs.

●Ability to work independently with good problem solving and organization skills; accuracy and attention to detail.

●I have good judgment in handling/releasing confidential/sensitive information.

●Demonstrated customer service and interpersonal skills; ability to effectively communicate with all levels of management (internal/external), employees, members and the public.

●Ability to compose correspondence and perform simple math.

●Proficiency with word processing and spreadsheet software (Word,Excel, PowerPoint,Calendars).

●Ordered supplies and or stamps

●Ran phone reports and missing insurance reports

●Ran front office for Urgent Care After-hours

●Assisted patients with all paperwork

●Worked on Medical Records request

●Ordered food for providers and or staff

●Answers call center calls for 5 clinics

AltaMed Medical & Dental Group / Boyle Heights, Ca August 9th 2021 - Present

Front Office PSA

•Greet and check-in patients.

•Schedule patient appointments.

•Screen new patients for clinic registration.

•Determine patient’s chief complaint and assist clinical staff to take information.

•Provide patient registration support for special programs such as flu clinics and COVID-19 testing.

•Maintain patient confidentiality.

•Maintain and update patient data accurately.

•Use and enforce the use of Standard Precautions as required by RFHN policy.

•Promote effective communication, collaboration and teamwork among providers, staff, patients, RFHN departments, County behavioral and recovery services, and our community partners to ensure optimal patient care in a timely manner.

•Demonstrated experience working effectively with culturally, linguistically, and economically diverse clients and clinic staff.

•Performs other related duties as required and assigned.

•Assist with the HIM paperwork ( Medical records )

AltaMed Medical & Dental Group / Boyle Heights, Ca August 12th 2019 - May 15th 2020

Front Office PSA

•Interact with patients in a professional, courteous and efficient manner.

•Gather necessary and accurate information and/or documents

•Verify/Update Patient Demographics and Insurance Information

•Complete financial clearance and authorization duties

•Patient Registration / Patient check-in/out procedures

•Collection of patient co-pay or deductibles

•Scheduling and verifying patient appointments.

•received co payments and set up appointments

•Answer/triage incoming calls

•Communicate professionally and effectively with back office staff and providers

•Manage / Order supply stock

Rose International / Kaiser Permanente, Downey, Ca August 2nd, 2018- August, 2019

Clinical Administrative Assistant II (Internal Medicine)

•Used a variety of word-processing software to type letters, reports and presentation materials.

•Maintains established databases, generates reports from such data.

•Worked on simple spreadsheets/graphs using departmental software.

•Relayed messages to front and back office.

•Helped to set up meetings and distribute agenda and follow-up materials.

•Delegate work to other non-exempt personnel.

•Established and maintained an adequate inventory of material resources for Internal Medicine.

•Provides administrative support to department manager or staff, such as word-processing,

•compiling reports, filing & answering telephones. Normally receives general direction but works independently to meet deadlines in accordance with established guidelines & procedures.

•Place tickets for work orders and maintaining a record of both equipment and inventory in need of repair.

•Arrange conference rooms order meals and assure audiovisual materials are in working order for meetings.

•On boarding processes of new employees.

•Maintaining staff files to ensure Certifications are up to date.

•Coordinating paper work flow, communications, and serves as liaison for all non-nursing functions between other departments as well as outside vendors.

•Printing and distributing of the daily schedules to all 4 modules and staff.

•Assists with in-service staff training, e.g., new computer programs, materials, equipment,

•validations and KP Learn.

•Assist Managers with all administrative duties.

•Helped staff prepare for Compliance, I also assisted the staff with the survey reminded them to have them updated.

•E-rounds

•Assisted the RN’s with picking up the Vaccines and counting them and distributing them through the modules ( Internal Medicine Department)

SELLERS CHOICE ESCROW, Covina, CA Oct 2015 – May 2016

Escrow Assistant/ Customer Service/ Data Entry/ Receptionist

•Established and documented new escrow accounts in compliance to established policies and procedures.

•Determined requirements and completed real estate escrow transactions.

•Obtained clear title by ordering title reports; resolved title defects.

•Established escrow account by depositing funds; maintained records.

•Prepared transaction documents and reviewed other documents.

TRI LIBERTY ESCROW, Downey, CA Jun 2015 – Oct 2015

Escrow Assistant/ Receptionist/ Customer Service/ Data Entry

•Managed closing caseload and coordinated closings with lenders, builders, agents, buyers, sellers and all other parties of interest.

•Obtained clearance and approval from lenders.

•Ordered updates from the underwriter and determined clearance to close.

•Performed closing, disbursed the transaction, initiated wires, issued policies, and forwarded closed package to lender.

INVESTMENT BANKERS NETWORK, Downey, CA Aug 2013 – Apr 2015

Loan Processor Assistant / CEO Assistant/ Customer Service/ Receptionist/HR

•Answered heavy phone calls

•Met with borrowers to collect paperwork

•Submitted loan package to lender’s

•Prepped loan docs

•Worked closely with loan officers to submit conditions for approvals

AMERICAN FINANCIAL NETWORK, Downey, CA Sep 2012 – Jun 2013

Funding Coordinator / Processor Assistant Data Entry / Customer Service

•Responsible for opening office, and Reception, heavy phone calls, telemarketing, collection calls, set up appointments

•Customer Service checked voicemail & returned calls

•Provided technical support and guidance as needed to receptionist

•In charge of providing customer service: Assisted borrowers with questions and concerns regarding mortgage loans, filled out the contract and the Loan Applications

•Ordered appraisals and requested initial credit packages from borrowers

EDUCATION AND TRAINING:

Downey Adult School Downey, CA

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