OBJECTIVE: To obtain a long-term position where leadership, strong communication skills, effective teamwork, decision-making, prioritizing, accountability, and experience are viewed as valuable and add to the success of the company.

EDUCATION

LOUISIANA DELTA COMMUNITY COLLEGE, MONROE, LA (2014 – PRESENT)

Studied Business Technology (AAS), Business & Office Technology

UNIVERSITY OF LOUISIANA AT MONROE – MONROE, LA (2005)

Studied General Business, Bachelor of Business Administration (BBA)

NORTHEAST LOUISIANA TECHNICAL INSTITUTE – WINNSBORO, LA (1991)

Business, Word Process Operator

PROFESSIONAL ORGANIZATIONS

The National Society of Leadership and Success

PROFESSIONAL SKILLS

Effective oral, communication (verbal & written) and interpersonal (people) skills

Great listening and problem-solving skills (active & mindful listener)

Capable of showing empathy towards others

Efficient in managing time and prioritizing

Methodical in staying focused on the task at hand

Professionalism in office practices and procedures

Adept of working independently or with groups; a self-starter and team player

Transferable skills – capable of transferring skills from past experience and apply to a new job

Competent of managing multiple projects simultaneously

Efficient in records management

Experienced in compiling and establishing a wide variety of Correspondence, Reports, Tables, and Records from rough drafts and dictations

Reliable and competent in sending and receiving messages via Skype, Dropbox, One Drive, Microsoft 365, phone, fax, email, intercom, and speaking with general public

Proficient in the use of office equipment

Great customer service skills

WORK EXPERIENCE

State of Louisiana - Department of Children and Family Services (Food Stamps)

Social Services Analyst 1 (September 19, 2022 – June 13, 2023)

Accessed, evaluated, and provided social services that are administered by the Department of Children and Family Services.

Interpreted and applied complex federal, state, and local laws and regulations, program directives, and agency policies and procedures.

Interviewed clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.

Served as a case manager for assigned caseload by recording findings, recommendations

and services provided.

Completed case record forms and any necessary correspondence in connection with assigned cases.

Explained program to applicants and discussed its rules and procedures, assessed client’s willingness and ability to comply with program mandates, identified barriers to participation, and selected resources to eliminate barriers.

Monitored program participation to determine compliance and took appropriate action to ensure that participants fulfilled program obligations.

Assisted with representing the agency on client appeals and appeal hearings by compiling the Summary of Evidence and other agency documentation.

State of Louisiana - Department of Tourism

Tourism Information Counselor 2 (November 11, 2014 – September 16, 2022)

Assisted Travelers in locating the perfect vacation destinations and attractions. Printed directions for those that needed an alternative route to their final destination.

Provided information about the State of Louisiana attractions, accommodations, and events to visitors.

Educated travelers on local customs and conditions

Provided information about Louisianas history, culture, and natural resources

Provided maps, brochures, and other travel-related material

Worked at the Louisiana Welcome Center bordering Louisiana and Mississippi State Line

Ordered brochures, and other travel-related materials for the Welcome Center

Worked at the International Tourist Conference in New Orleans, Louisiana representing the State of Louisiana Welcome Center of Mound, LA

Attended annual Department of Tourism summit meetings

Promoted the brand of “Feed Your Soul” showcasing Louisiana as a travel destination

Jim Taylor Chevrolet, Rayville, LA

Inventory Clerk (June 11, 2012 – April 9, 2014)

Prepared daily deposits and ran remote deposit (ACH deposit banking system)

Entered sales information into the system

Prepared paperwork to be sent to the lienholder

Tensas State Bank, Tallulah, LA

Bank Teller (September 2006 - June 2012)

Assisted customers with bank business by answering questions and handling routine tasks.

Processed transactions, such as payments, accepted deposits, and handled withdrawals

Issued money orders and cashier’s checks

Maintained and balanced cash supplies - Balanced the ATM and Bank Vault

Kept track of bank records and financial information, including accounting for all work done (signing-off) on a daily basis.

Tifton Aluminum, Delhi, LA

Re-Melt Secretary, Accountant Clerk, and Receptionist (October 2000 – May 2005)

Prepared daily reports in Oracle for the Accounting Department and prepared weekly sub-inventory reports for the Accounting Manager.

Reviewed weekly employee timesheets for Kronos

Entered numerous reports into the Excel drop sheets for monthly inventory reports

Participated in monthly plant inventory

Filed daily charge drop sheets and tallied saw drop tickets

Faxed shipping orders to vendors

Distributed messages for employees

Provided afternoon daily mail runs

Answered multi-telephone lines on a daily basis

Isle of Capri Casino, Vicksburg, MS

Human Resource Clerk (January 1999 – October 2000)

Oversaw processing, verification, and maintenance of personnel documents that indicated job offers, regret or appraisal, and personnel and status changes.

Maintained and updated employee records

Prepared data for payroll, including data entry on salary changes

Assisted with recruitment – job transfers and promotions

Provided bi-weekly account of uniform distributions

Isle of Capri Casino, Vicksburg, MS

Pit Clerk (September 1996 – January 1999)

Collected players information, responded to player requests, and oversaw cash transactions.

Provided hotel reservations and food complimentary tickets to casino guests

Registered patrons rating entry cards and markers into the computer system

Prepared daily updated reports on patrons who won five hundred dollars or more on table games

Guaranty Bank and Trust, Delhi, LA

Floating Bank Teller (February 1996 – September 1996)

Assisted understaffed banks for a limited amount of time by filling in for tellers that were on vacation or sick leave.

Assisted customers with bank business by answering inquires and handling routine tasks

Processed transactions daily, such as payments, accepted deposits, and handled withdrawals

Issued money orders, cashier checks, and traveler checks

Motivation Education & Training, Inc. (MET), Winnsboro, LA

Intake Secretary (May 1995 – February 1996)

Guided participants through the admissions process including recording participant information and performing clerical duties.

Prepared intake forms to determine participation eligibility in training services

Established up-to-date records on trainees, including time and attendance

Scheduled appointments, answered the telephone, and informed supervisors of upcoming appointments and events

Compiled and composed all reports, letters, memos, etc.

Aided in all efforts of providing services to participants in the program

Southern Oaks Addiction Recovery (SOAR), Monroe, LA

Typist Clerk (April 1995 – May 1995)

Admitted clients into SOAR’s Alcohol and Drug Abuse Rehabilitation Program

Compiled clients’ medical records and progress reports into a file

Answered the telephone and relayed messages

Recorded and transcribed meeting minutes during clients and staff end of the day group sessions

Entered and managed data in the system using word processing software

Typed, filed, and retrieved materials and information as needed

Walmart, Rayville, LA

Cashier, Sales Clerk, Department Manager (June 1991 – May 1995)

Provided a vital role in driving sales by engaging visitors and assisting with selection and handling of customer purchases.

Provided customer service by assisting customers with locating retail merchandise

Processed sales transactions while operating a cash register

Worked overtime and/or arrived early for completion of special projects

Completed tasks assigned by the department and/or store manager

COMPUTER SKILLS

Proficient in use of office equipment (hardware and software)

Computers, Tablets, Office Phone & Cellular, Microsoft Office, Spreadsheets, Internet, and Social Media

(Hardware) Computer Operating System – Microsoft Windows and Apple MacOS

(Mobile) Google Android, Apple iOS

(Software) Programs and Applications – Microsoft 365 apps, and Microsoft Office Suite (Word, Excel, Outlook, etc.)

Productivity software – word processing software, spreadsheet software, presentation software, email management, data entry, digital calendars, video conferencing, social media management, instant messaging

Presentation software - programs used to create slideshows made up of audio, text, photos & videos, to show data analysis or create presentations, such as PowerPoint

Communication & collaboration – Email management applications, Instant messaging, video conferencing (Zoom, Teams, Messenger, etc.)

Database management - Spreadsheets, SQL, Data analytics (programs used to store information such as payroll accounts)

Accounting systems – Accounts payable, billings, accounts receivable, inventory, payroll

References Available Upon Request. Available for Relocation.

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