Josephine Toroh

New Kensington, PA 240-***-**** ad4nc5@r.postjobfree.com Linkedin

SUMMARY

Dedicated Scrum Master Professional with over a decade of experience specializing in Agile transformations, Scrum processes, and adeptly leading cross-functional teams. Hands-on expertise in the Scrum Framework and Agile Methodologies. Proven track record of implementing Scrum methodologies to drive project delivery and optimize organizational efficiency. Known for strong communication and leadership skills, consistently achieving project goals through strategic planning, adaptability, and a relentless commitment to continuous improvement. Skilled in coaching teams and stakeholders on Agile principles, thereby elevating productivity levels. Committed to facilitating organizations in attaining their objectives through effective Agile project management practices. EDUCATION & CERTIFICATION

Bachelor’s Degree - Computer Science (B.Sc.)

University Of Buea

Professional Scrum Master (PSM1)

Certified Scrum Master (CSM)

Scaled Agile SAFe 6.0

Certified SAFe® 6.0 Product Owner/Product Manager (PO/PM)

Certified 6.0 Release Train Engineer (RTE)

SKILLS

• Agile Frameworks

• Scrum, Kanban, XP, SAFe

• Waterfall & Lean Process

• Agile Coaching & Team Mentoring

• Release Management

• Leadership and Facilitation

• Project Management

• Project Planning and Scheduling

• Requirement Gathering

• Business Data Analysis

• Metrics and Reporting

• Risk Management & Mitigation

• SDLC & DevOps Process

• JIRA, Confluence & Trello

• Microsoft Office Suite

• Rally, Slack and Salesforce

• Azure DevOps & ServiceNow

• SAP, Miro, and Mural

PROFESSIONAL EXPERIENCE

SAFe Scrum Master 03/2021 - PRESENT

Citizens Bank Philadelphia, PA - Remote

• Facilitated and led 50+ cross-functional Scrum teams, managing a SaaS project portfolio with a total budget of $3 million, ensuring adherence to timelines and budget constraints.

• Implement visual management tools, such as Kanban boards and burndown charts, to enhance team visibility and promote accountability, resulting in a 20% reduction in delivery time.

• Conducted daily stand-up meetings to enhance team communication, collaboration, and reduce blockers by 30%, while identifying and eliminating impediments, leading to the achievement of sprint goals in 99% of sprints.

• Facilitates the enhancement of an existing mobile application to improve UI/UX, and for security reasons, leveraging AWS to streamline the process.

• Introduced and maintained the use of Jira for backlog management, reducing administrative overhead by 20% and increasing transparency.

• Takes a lead role in overall release management, which includes end-to-end regression test coordination, ensuring software development lifecycle (SDLC) artifact adherence, runbook coordination, and deployment support.

• Trained and mentored agile team members on development best practices including Scaled agile framework (SAFe), Pair, and Extreme programming (XP).

Scrum Master 01/2018 - 02/2021

United Health Group Minnetonka, MN - Remote

• Spearheaded and facilitated 10+ Sprint Planning sessions, ensuring alignment with project timelines, and delivering 95% of features on schedule.

• Coached teams in adopting Agile framework (Scrum, Kanban, SAFe, etc.) and facilitated the resolution of intricate challenges in Agile implementation, achieving a 20% improvement in team efficiency.

• Facilitated and led 50+ cross-functional Scrum teams, managing a project portfolio with a total budget of $1M, ensuring adherence to timelines and budget constraints.

• Championed the adoption of Agile tools, such as Trello, Jira and Confluence, resulting in a 20% improvement in SaaS project visibility and team collaboration.

• Led cross-functional teams through successful implementation of Agile methodologies using the integration of Salesforce and ServiceNow at Health services, optimizing 100% workflow efficiency and enhancing customer service capabilities.

• Collaborated with Product Owners to refine and prioritize the product backlog, leading to a 25% improvement in overall backlog health.

Project Coordinator / Scrum Master 10/2015 - 11/2017 Humana Tampa, FL – Remote

• Implemented Scrum framework, resulting in a 15% reduction in project delivery time and a $500,000 cost saving over six months. And Utilized JIRA and Confluence to track progress, manage user stories, and facilitate communication across teams.

• Provided regular updates to project managers and other stakeholders on the status of the project. This includes preparing reports and presentations that highlight key milestones, challenges, and achievements.

• Introduced and monitored key performance indicators (KPIs), leading to a 10% improvement in release predictability and a 15% decrease in project risks.

• Developed visual artifacts such as product increment charts, release burn-up charts, and sprint goal progress updates to enhance transparency and communicate the team's progress effectively during sprint reviews.

• Orchestrated seamless collaboration and accelerated project delivery by leveraging Azure DevOps to streamline sprint planning, backlog management, and continuous integration, ensuring a high-performing Agile development environment.

• Coordinated and coached cross-functional teams, achieving a 25% improvement in sprint velocity and a 30% decrease in project backlog.

Project Coordinator 06/2012 - 09/2015

University of Pittsburgh Pittsburgh, PA

• Spearheaded a $500K research project at the University of Pittsburgh, coordinating efforts among a multidisciplinary team of 15 researchers and staff members to ensure project milestones were achieved within budget and on schedule.

• Executed effective Agile metrics, including burn-down charts and velocity tracking, leading to a 15% improvement in project estimation accuracy.

• Coordinated tasks among team members, ensuring that each phase of the project was initiated and completed in a sequential manner as per the waterfall methodology.

• Implemented efficient project management strategies, resulting in a 20% reduction in project timeline and a 15% cost savings, while maintaining high-quality deliverables.

• Tracked tasks and activities to ensure they align with the project plan. Coordinating the efforts of team members to make sure tasks are completed on time and within budget.

• Developed and maintained comprehensive project documentation, including project plans, timelines, and risk assessments, contributing to a 15% improvement in overall project organization and efficiency. LANGUAGES

• English (Native/Bilingual)

• French (Professional)

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