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Customer Service Human Resources

Location:
Santa Ana, CA
Posted:
March 28, 2024

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Resume:

JM

Jazmyne Millan

Professional Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR and payroll initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Willingness to take on added responsibilities to meet team goals.

Work History

US Navy - Personnel Specialist

11/2019 - 11/2023

Cross-trained to cover other personnel staff duties to facilitate office management.

Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.

Assisted supervisors with employee performance management and offered recommendations for approach and process.

Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.

Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

● Handled day-to-day accounting processes to drive financial accuracy. Completed daily cash functions like account tracking, payroll and wage allocations.

Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Provided customer service to employees regarding payroll inquiries and issues.

Reviewed time records for 725 employees to verify accuracy of information.

Conducted performance reviews and provided feedback to managers on employee performance.

● Audited timesheets and payroll records for accuracy.

● Tracked employee vacation, sick and personal time. Maintained confidentiality of employee records and payroll information.

ad4nbk@r.postjobfree.com

714-***-****

Chula Vista, CA 91910

Skills

● Client Correspondence

● Data Communications

● Status Updates

● Communication

● Operational Efficiency

● Personnel Files

● Administrative Support

● Accounting and Bookkeeping

● Customer Relations

● Payroll Administration

● Team Player

● Excel Proficiency

● Tracking Leave

● E-Mail and Telephone Communication

● Paperwork Processing

● Confidentiality

Education

Saddleback High School

Santa Ana, CA

Target - Human Resources Assistant

08/2016 - 11/2019

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Filed paperwork, sorted, and delivered mail and maintained office organization.

Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

● Answered and redirected incoming phone calls for office. Screened applicant resumes and coordinated both phone and in-person interviews.

Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

Responded to employee inquiries regarding benefits and other HR topics.

Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.

Languages

Spanish

Native or Bilingual



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