Terri Sue Lanz

*** ****** ******

Morristown, Az 85342

623-***-****

ad4nak@r.postjobfree.com

Objective

To obtain a challanging position that makes maximum use of my customer

service and medical insurance skills.

Work Experience

Driver

2/22/17-Present

LYFT

Pick up passengers & take them to their destination

Unit Secretary

11/09 – 2/17

Choice Rehab Care, Sun City West, Arizona

Answer phones, filing, schedule patient appointments &

transportation, driver, obtain prior authorization, copy medical records as

needed, assist nurses & doctors.

Unit Secretary

11/06 - 11/09

Trillium Specialty Hospital, Sun City, Arizona

Answer phones, filing, schedule patient appointments &

transportation, obtain prior authorization, copy medical records as

needed, assist nurses & doctors.

Customer Service

7/06 – 11/06

McDonalds, Wickenburg, Arizona

Take customer orders, processed orders, ran drive thru, helped keep

restraunt clean, prepared food.

Customer Service Rep

1/06 - 4/06

Wickenburg Community Hospital, Wickenburg, Arizona

Registered patients for out patient services & emergency room

services. Verify insurance, obtain prior auth, answer phones.

Administration Support

9/05 - 1/06

Officeteam, Phoenix, Arizona

Clerical. Medical records filing. Answer phones. General office

duties.

Security Guard

11/04 - 5/05

Securitas Security, Phoenix, Arizona

Monitor grounds VIA closed circuit video system. Ensure safety of

employees. Monitor switchboard.

Insurance Verification

9/01 - 5/04

Parkland Healthcare System, Dallas, Texas

Verify Medicaid, Medicare, & Commercial Insurance VIA phone or

internet. Initiate, maintain and verify insurance information in

conjunction with providing healthcare services to Dallas county

residents. Call clients, employers, and insurance providers to

ensure proper insurance status is reflected in files for providing

the best quality service to client. Verify appointments and confirm

referrals as needed for healthcare clients.

Customer Service Coordinator

6/96 - 8/01

Lovelace Health Systems, Santa Fe, New Mexico

Daily contact with patients seeking healthcare in the Santa Fe area.

Provide initial contact with the client(s): screen, register and set

up appoinments. Verify insurance. Perform bookkeeping tasks. Answer

and direct calls to proper provider or employee. Pull & prepare

charts for daily & upcoming appts. Deliver & pick up patient charts,

paperwork, messages, & outgoing mail from 15 providers. Filed

charts, loose papers, purged (archived) charts, copied Immunization

records for patients. Transfered charts to main medical records area

for correspondence.

Buffet Manager

6/93 - 6/96

Pizza Hut Corporation, Irving, Texas

Food preparation. Dispatcher and delivery driver. Hostess/Waitress.

Responsible for bookkeeping, inventory control, Responsible for

opening and closing procedures. Started working @ Pizza Hut 7/79.

Animal Attendant

5/92 - 6/93

Irving Humane Society, Irving, Texas

Socialized, medicated and cared for animals. Conducted pet adoption

counseling. Euthanized terminally ill animals. Conducted parasite &

blood testing and treatment.

Co-Manager

10/91 - 5/92

Little Caesar's Pizza, Irving, Texas

Store management. Food preparation, cook, answered phones.

Responsible for daily & weekly bookkeeping, inventory, payroll and

scheduling. Conducted opening and closing procedures.

Education:

11/1987 VTI / Academy for Veterinary Assistants, Dallas, Texas

Certification

Medical and Account records management. Office procedures. Animal

healthcare. Examination and surgical procedures assistant.

Laboratory procedures. Animal anesthesiology. Dental Technician.

Animal care and husbandry.

5/1979 Nettleton High, Jonesboro, Ar

High School or equivalent

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