Customer Service Medical Records
Resume:
Terri Sue Lanz
Morristown, Az 85342
******@*****.***
Objective
To obtain a challanging position that makes maximum use of my customer
service and medical insurance skills.
Work Experience
Driver
2/22/17-Present
LYFT
Pick up passengers & take them to their destination
Unit Secretary
11/09 – 2/17
Choice Rehab Care, Sun City West, Arizona
Answer phones, filing, schedule patient appointments &
transportation, driver, obtain prior authorization, copy medical records as
needed, assist nurses & doctors.
Unit Secretary
11/06 - 11/09
Trillium Specialty Hospital, Sun City, Arizona
Answer phones, filing, schedule patient appointments &
transportation, obtain prior authorization, copy medical records as
needed, assist nurses & doctors.
Customer Service
7/06 – 11/06
McDonalds, Wickenburg, Arizona
Take customer orders, processed orders, ran drive thru, helped keep
restraunt clean, prepared food.
Customer Service Rep
1/06 - 4/06
Wickenburg Community Hospital, Wickenburg, Arizona
Registered patients for out patient services & emergency room
services. Verify insurance, obtain prior auth, answer phones.
Administration Support
9/05 - 1/06
Officeteam, Phoenix, Arizona
Clerical. Medical records filing. Answer phones. General office
duties.
Security Guard
11/04 - 5/05
Securitas Security, Phoenix, Arizona
Monitor grounds VIA closed circuit video system. Ensure safety of
employees. Monitor switchboard.
Insurance Verification
9/01 - 5/04
Parkland Healthcare System, Dallas, Texas
Verify Medicaid, Medicare, & Commercial Insurance VIA phone or
internet. Initiate, maintain and verify insurance information in
conjunction with providing healthcare services to Dallas county
residents. Call clients, employers, and insurance providers to
ensure proper insurance status is reflected in files for providing
the best quality service to client. Verify appointments and confirm
referrals as needed for healthcare clients.
Customer Service Coordinator
6/96 - 8/01
Lovelace Health Systems, Santa Fe, New Mexico
Daily contact with patients seeking healthcare in the Santa Fe area.
Provide initial contact with the client(s): screen, register and set
up appoinments. Verify insurance. Perform bookkeeping tasks. Answer
and direct calls to proper provider or employee. Pull & prepare
charts for daily & upcoming appts. Deliver & pick up patient charts,
paperwork, messages, & outgoing mail from 15 providers. Filed
charts, loose papers, purged (archived) charts, copied Immunization
records for patients. Transfered charts to main medical records area
for correspondence.
Buffet Manager
6/93 - 6/96
Pizza Hut Corporation, Irving, Texas
Food preparation. Dispatcher and delivery driver. Hostess/Waitress.
Responsible for bookkeeping, inventory control, Responsible for
opening and closing procedures. Started working @ Pizza Hut 7/79.
Animal Attendant
5/92 - 6/93
Irving Humane Society, Irving, Texas
Socialized, medicated and cared for animals. Conducted pet adoption
counseling. Euthanized terminally ill animals. Conducted parasite &
blood testing and treatment.
Co-Manager
10/91 - 5/92
Little Caesar's Pizza, Irving, Texas
Store management. Food preparation, cook, answered phones.
Responsible for daily & weekly bookkeeping, inventory, payroll and
scheduling. Conducted opening and closing procedures.
Education:
11/1987 VTI / Academy for Veterinary Assistants, Dallas, Texas
Certification
Medical and Account records management. Office procedures. Animal
healthcare. Examination and surgical procedures assistant.
Laboratory procedures. Animal anesthesiology. Dental Technician.
Animal care and husbandry.
5/1979 Nettleton High, Jonesboro, Ar
High School or equivalent
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