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Project Management Help Desk

Location:
Houston, TX
Posted:
March 28, 2024

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Resume:

OlaDehinde A. Idowu

346-***-****

ad4naj@r.postjobfree.com

***** ********** **., *******, ** 77070

https://www.linkedin.com/in/ola-idowu-9b388210/

SUMMARY:

Seeking position to utilize my knowledge, education, training, experiences and personally developed wide- ranging IT and project management skills in a progressive organization that supports and motivates employees to challenge themselves to growth and excellence.

WORK EXPERINCE:

COMPUNETSEC, Houston, TX. 2018 – Present

Freelance IT Professional Support

• PC, Laptop and Printer service and repair. Installation and upgrading of Windows 7, 8, 10 and 11. Virus and malware removal, custom building PCs, backups, and recovery of data. Systems Administration, Setting up and securing Networks, Wi-Fi, VoIP, digital surveillance systems. Plus, recycling of aged devices. REMINGTON COLLEGES INC., Houston, TX 2014 – 2018

Local Technology Coordinator

• Coordinating technology projects, Supporting Systems, Users and Servers - (Hyper-V, VMs) SQL, SCCM, SCOM, WSUS. Administration of Active Directory and Network. Coordinating the Migration of Windows 7 to 10, resolving network issues, monitoring traffic with SolarWinds, DLP, IDS, NIPS, WAF, Peplink, Adtran, Cisco routers and Switches, HP switches, VOIP devices - PolyCom, Skype. REMINGTON COLLEGES INC., Houston, TX. 2006 – 2014

IT Help Desk support

• Supporting Users, Systems and Network, PC and Printers Break/Fix access control, Add and Remove Windows- 7, 8 and 10 clients, Citrix Xen server, patch management, system hardening, asset management, Jira, server, and devices mounting and racking, incident management Fortinet, PowerShell, and Python scripting, supporting Avaya Cisco switches, Cisco Meraki Cisco Systems, UTM, Firewall – ASA FirePower, Checkpoint Microsoft Office suite, Exchange, Outlook, inventory and supporting instructional applications- Medisoft, Dentrix, Dexis, Guest Vision.

PEARLE VISION VIA KFORCE STAFFING INC., Houston, TX. 2006 – 2006 Computer Tech

• Roll-out/setup, and configuration, supporting IBM 8480-5GX Server, IBM InfoPoint 1312N Network Printer, NetWare Thin Clients and troubleshooting connectivity. HP/MCI CORPORATION VIA KFORCE STAFFING, Houston, TX. 2005 – 2006 Server Support Tech

• MCI Legacy Domain Decommissioning/Windows Server migration, creation of new accounts and groups in Active Directory, reapply permissions and documenting same using Terminal Servers via AppGate Client. TXU/ATMOS ENERGY VIA RADIANT SYSTEMS, INC, South Plainfield, NJ. 2005 – 2005 Network Support Tech

• Conversion of TXU Energy systems to Atmos Energy based systems by reconfiguring Cisco Switches, creating new accounts, manually migrating users, setting up Outlook and Exchange, troubleshooting connectivity, VPN

(Nortel), Citrix MetaFrame, etc.

VALERO ENERGY CORPORATION, Houston, TX. 2002 – 2005 Customer Service Assistant

• Attending to customers, operating the register, stocking up shelves and other duties. Heinzelmännchen (Students’ Job Agency), Freie Universität Berlin, Germany. 1994 – 2002 Office Assistant, (PT)

• Diverse short time jobs - clerical, Word Processing, translation (English-German and vice versa) EDUCATION:

Vordiplom (B. A. equivalent -Transcripts), Linguistics. Freie Universität, Berlin, Germany. 1995-1999 Diploma, Computer Repair, Ashworth College (PCDI), Norcross, GA, 2002-2003

• PC assembly, installation, upgrade, repair, software, configuration, backups, data protection and recovery, troubleshooting hardware and software, Internet, network, and printers. Diploma in Inter-Cultural Understanding. Trainingsoffensive e.V. Berlin, Germany, 1997-1998 College Hours, German Studies, Universität Potsdam, Potsdam, Germany, 1992-1994 Certificate, German Language Proficiency (PNDS), Universität Potsdam, Potsdam, Germany, 1991-1992 College Hours, German, Foreign Languages Dept. Obafemi Awolowo University, Nigeria 1988-1990

• Linguistics, German and English languages' study. CERTIFICATIONS:

MCP ID: 3345333, CompTIA ID: COMP001001346962, EXIN ID: EXN5185917, Citrix ID: CTX189506

• CompTIA Project+ Certified Professional (IT Project Management), 2018

• Microsoft® Certified System Administrator (MCSA) on Windows Server 2012, 2015

• CompTIA Advanced Security Practitioner (CASP), 2015

• ITIL® Foundation v.3, 2014

• Microsoft® Certified Technology Specialist (MCTS) - SQL Server 2005, 2006

• Microsoft Certified Desktop Support Technician (MCDST), 2006

• CompTIA Server+ Certified Professional, 2005

• CompTIA Network+ Certified Professional, 2004

• CompTIA A+ Certified Professional, 2003

TRAININGS:

• Certificate, Microsoft 365 Admin Tips and Tricks. Udemy.com Online Learning Platform 2023.

• Certificate, Mastering Windows Autopilot with Microsoft Intune. Udemy Online Learning Platform 2023.

• Certificate, Microsoft Office 365 Administration. Udemy.com Online Learning Platform 2023.

• Certificate, ServiceNow System Administrator from 0 to Hero. Udemy.com Online Learning Platform 2023.

• Certificate, Learning VMware vSphere 7 ESXi and vCenter Administration. Udemy.com Platform 2023.

• Certificate, Administering Microsoft Endpoint Configuration Mgr. (SCCM) Udemy.com Platform 2023.

• Certificate, Windows Server Update Services (WSUS) Training for Beginners Udemy.com Platform 2023.

• Certificate, Intune Training- Microsoft Endpoint Manager Azure MDM MAM Udemy.com Platform 2023.

• Certificate, Ticketing System & Help Desk Fundamentals - Jira Examples. Udemy.com Platform 2023.

• Certificate, Windows 365 Enterprise, and Intune Management. Udemy.com learning Platform, 2023.

• Certificate, Windows 365 Enterprise and Intune Management. Udemy Online Learning Platform 2023.

• Certificate, SharePoint 2016 Site Owner, User, & 365 (3-course bundle) Udemy Online Learning Platform 2023.

• Certificate, Microsoft Intune (with Apple Device Management) Udemy.com Online Learning Platform 2023.

• Certificate, Windows Server Update Services (WSUS) Training. Udemy.com Online Learning Platform 2023.

• Certificate, Windows Server 2022 administration course Lecture and Sims. Udemy.com Learning Platform 2022.

• Certificate, Apple macOS and iOS System Administration Udemy.com Online Learning Platform 2022.

• Certificate, MD-101 Modern Desktop Administrator Instructor Led Course.Udemy.com Learning Platform 2022.

• Certificate, Palo Alto Firewall Training v10 Udemy.com Online Learning Platform 2022.

• Certificate, Cybersecurity Threat Hunting for SOC Analysts. Udemy.com Online Learning Platform 2022.

• Certificate, Windows Server 2019 Active Directory, GPO, Remote Access Server. Udemy.com Platform 2022.

• Certificate, Migrating from Microsoft Exchange to O365. Udemy.com Online Learning Platform. 2021.

• Certificate, Hyper-V on Windows Server 2016 and Windows. Udemy.com Online Learning Platform 2021

• Certificate, CISCO CCNA MPLS Core technologies and MPLS Layer 3 VPNs. Udemy.com Platform 2021.

• Certificate, F5 Load Balancer Administrator In 7 Days. Udemy Online Learning Platform 2019.

• Certificate, Office 365 - Basics of Microsoft's Cloud Service. Udemy.com. Online Learning Platform 2019.

• Certificate, Microsoft SCCM Training. Udemy.com Online Learning Platform 2019.

• Certificate, CompTIA Healthcare IT. Udemy.com Online Learning Platform 2019

• Certificate, Linux BASH Shell Terminal Command Basics. Udemy.com Learning Platform 2019.

• Certificate, VMware ESXi and vSphere Admin Tutorial. Udemy.com Online Learning Platform 2019.

• Certificate, Office 365 - Basics of Microsoft's Cloud Service. Udemy.com Online Learning Platform 2019.



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