Courtney Phillips

Jacksonville, FL *****

ad4n37@r.postjobfree.com

+1-912-***-****

To obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the clients and the company.

Work Experience

Receptionist/Intake Specialist

Mike Slocumb Personal Injury Law Firm - Jacksonville, FL October 2021 to March 2023

As an intake specialist, employees utilized Needles database to document and record client concerns, attorney requests, and accurate record keeping of client information. Processed paperwork for new clients in accordance with company protocol. Collected information from new and prospective clients. As a receptionist, my duties and responsibilities included answering multi-line phone systems, screening prospective clients, and forwarding calls to client’s attorneys in a professional manner.

Front Desk Receptionist

South bank hotel - Jacksonville, FL

March 2019 to June 2022

Greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Line Cook

Popeyes

August 2021 to January 2022

As a line cook at Popeyes, some of the duties and responsibilities included preparing meats, ensuring the quality of ingredients, and properly cooking and storing food. Line cooks were responsible for operating and maintaining equipment used throughout the restaurant. BOH was required to have extensive knowledge of ECO-Lab standards and the use of their sanitation products. Chef/Line Cook

Metro Diner - Jacksonville, FL

February 2021 to September 2021

As a chef and line cook for Metro Diner, I was in charge of preparing food and setting up other necessary supplies and making sure everything had been set up correctly before starting work. Chefs and other line cooks used specialized kitchen tools to prepare essential ingredients and create a finished product for restaurants.

Stocker

PepsiCo - Riviera Beach, FL

April 2018 to September 2020

• Experience operating different machinery such as a box truck, fork lift, slip sheet, order picker, reach truck

• Shipping and receiving, inventory duties such as opening, sorting, delivering merchandise to customer's home, stocking and issuing sales floor merchandise

• Assisting customers throughout the store with their questions and locating merchandise

• Cleaning store grounds during peak and non-peak hours

• Lumber experience such as selecion and cutting to size

• Supervision of team members during a projects such as the building of Home depot's tree lot

• Unloading freight from trailers and trucks and ect. Assistant Manager

Little Caesars Pizza - Palm Beach Gardens, FL

March 2017 to August 2020

• Clear and effective communication.

• Time management and prioritization.

• Relationship and team-dynamic building.

• Strengths-based coaching and delegation.

• Problem solving and being solution oriented.

• Delivering and receiving constructive feedback

Prep Cook/Line Cook

Longhorn Steakhouse - Jacksonville, FL

February 2017 to July 2018

Sets up and stocks food items and other necessary supplies. Prepares food items by cutting, chopping, mixing, and preparing sauces. Cook food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards.

Education

G.E.D in Tallahassee Community Education

Dwyers High School

2003 to 2004

Wellington High School

2002 to 2003

Skills

• Conflict resolution (10+ years)

• Punctual/ Professional

• Critical thinking and problem solving

• Quality Control (5 years)

• ServeSafe certified (10+ years)

• Kitchen Experience (10+ years)

• Decision making (5 years)

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