High School Customer Service

SHAYNE JURGEN

Charlotte, NC ***** 910-***-**** ************@*****.***

Education

High School Diploma 06/2001

Douglas Byrd High School - Fayetteville, NC

Skills

Front Desk Operations 9 yrs

Hospitality 10+yrs

Customer Service 10+yrs

Audit Coordination

Report Generation

Closing Processes

Work History

Inventory Specialist 08/2020 to 03/2023

Carvana – Charlotte, NC

Inspected cars for quality control.

Trained 20+new hires.

Developed inventory reports to provide management with comprehensive data on inventory levels. Night Auditor 11/2017 to 08/2020

Residence Inn By Marriot – Charlotte, NC

Ascertain guests' lodging and purchasing needs.

Register guests and manage the rooming chart.

Balance the cash drawer by counting cash at the beginning and end of the work shift. Reconcile nightly finances and reports.

Work collaboratively with hotel associates and resources. Night Auditor 09/2014 to 11/2017

Fairfield Inn & Suites – Charlotte, NC

Handled approximately 35 guests per shift

Responded to guests needs quickly and efficiently

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Delivery Driver 06/2012 to 09/2014

Mile Marker Logistics – Dunn, NC

Unloaded various delivery vehicles with correct order and balancing. Verified accuracy of all deliveries against order forms. Worked with road knowledge, GPS systems and paper maps to navigate planned routes and make adjustments.

Food Lion 07/2007 to 06/2012

Service Associate – Fayetteville, NC

Tallied cash drawer at beginning and end of each work shift. Helped customers complete purchases, locate items, and join reward programs. Performed cash, card and check transactions to complete customer purchases.

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