Customer Service Food
Resume:
Leslie Clayton
Contact
******************@******.***
Lawrenceville GA 30044
Skills
Leadership Experience
Computer Proficiency
Communication Skills
Organizational Skills
Collaboration Skills
Problems Solving Skills
Work Style: Reliability- Highly Proficient
Retail Customer Service- Expert
Food Service: Customer Situations-Expert
Assessments
Certifications &Licenses
Serve Safe Kitchen Manager
Serve Safe Food Handlers
Serve Safe Tips
Food Service Manger Certification
Education
A.A General Education
East Central Community College
Decatur, MS
High School Diploma
West Lauderdale High School
Collinsville, MS
SKILLS
EDUCATIONN
Professional Experience
SLC Addington Place of Roswell, Roswell, Ga
June 2022- Present
Dietary Aid promoted to PM Manager
Ensure the meals were prepared and out timely
Quality checked
Organize shift to run smoothly
Ensure kitchen was cleaned properly to pass inspections
Worked all positions
Order and purchase according to menu preferences
Inventory stock
Responsible for setting up resident financial folders
Responsible for insurance verification
Responsible for managed care ins authorizations
Responsible for making sure all PASSR and DMA59
Responsible for scrubbing Medicare and Medicaid claims
Responsible for setting up insurance payer and payer changes
Responsible for daily census
Reconcile Petty cash
Posting payments to spreadsheets
QUAPI reports for the department
Accounts payables
Customer service
RFMS reconciliation
Responsible for setting up resident financial folders
Responsible for all collections on new, old, and new accounts
Customer Service
Responsible for scrubbing Medicaid and Medicate claims
Responsible for setting up insurance and payer validation for all insurances
Reconcile Petty cash, post all payments
Daily census, payer changes, write offs for bad debt account
November 2020 – August 2021 2021
Business Office Manager- Consulate Health Care, Meridian, Ms
Dietary PM Manager-Healthcare Service Group (HCSG) Atlanta, Ga
February 2020 – August 2021
Business Office Manager- Rosemont at Stone Mountain Care Network, Stone Mountain, Ga
Responsible for HR and Payroll
Supervise concierge staff.
Responsible for AR and AP.
Process all move outs and move ins.
MOD calendar.
Assist ED.
August 2021 – June 2022
State of Mississippi Division of Medicaid- Medicaid Specialist lV, Meridian, Ms
Dates?
• Manage a caseload
• Customer service
• Client education about Medicaid and Medicare benefits, requirements, and uses
• Contact facilities and pharmacies to inquire about client bills
• Used multiple programs to update recipient's records and determine eligibility
• Face to face and telephone interviews
• Interpreted and utilized policy and guidelines to determine eligibility
• Transportation dispatch, and payment disbursement to drivers
• Bill Medicaid, post Medicaid payments, help file Medicaid applications
• Assist with month end close
• Reconcile petty cash and help with facility cash
• Assist with Medicare claims
• Daily Census, payer changes, and updates to census
• Small write offs, big write offs, and crossover claim write offs
July 2019-October 2020
Assistant Business Office Manager- Cambridge PAC, Snellville, Ga
• Customary service
• Call center
• Screen patients for Medicaid and charity applications
• Compile reports
• Use dual monitors and multiple programs
Dates?
Bolder Outreach Solutions- Patient Advocate, Marietta, Ga
• Customer service
• Interpret and utilized policy and guidelines to determine eligibility
• Collect all information pertaining to applications filed for renewal and initial approval
• Maintain a working relationship with all agencies, co-workers, and providers
Dates?
State of Georgia DCH 2-LTC Eligibility Specialist lll, Atlanta, Ga
Contact this candidate