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Customer Service Food

Location:
Lawrenceville, GA
Posted:
March 29, 2024

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Resume:

Leslie Clayton

Contact

601-***-****

ad4n1y@r.postjobfree.com

**** ******* ***** *****

Lawrenceville GA 30044

Skills

Leadership Experience

Computer Proficiency

Communication Skills

Organizational Skills

Collaboration Skills

Problems Solving Skills

Work Style: Reliability- Highly Proficient

Retail Customer Service- Expert

Food Service: Customer Situations-Expert

Assessments

Certifications &Licenses

Serve Safe Kitchen Manager

Serve Safe Food Handlers

Serve Safe Tips

Food Service Manger Certification

Education

A.A General Education

East Central Community College

Decatur, MS

High School Diploma

West Lauderdale High School

Collinsville, MS

SKILLS

EDUCATIONN

Professional Experience

SLC Addington Place of Roswell, Roswell, Ga

June 2022- Present

Dietary Aid promoted to PM Manager

Ensure the meals were prepared and out timely

Quality checked

Organize shift to run smoothly

Ensure kitchen was cleaned properly to pass inspections

Worked all positions

Order and purchase according to menu preferences

Inventory stock

Responsible for setting up resident financial folders

Responsible for insurance verification

Responsible for managed care ins authorizations

Responsible for making sure all PASSR and DMA59

Responsible for scrubbing Medicare and Medicaid claims

Responsible for setting up insurance payer and payer changes

Responsible for daily census

Reconcile Petty cash

Posting payments to spreadsheets

QUAPI reports for the department

Accounts payables

Customer service

RFMS reconciliation

Responsible for setting up resident financial folders

Responsible for all collections on new, old, and new accounts

Customer Service

Responsible for scrubbing Medicaid and Medicate claims

Responsible for setting up insurance and payer validation for all insurances

Reconcile Petty cash, post all payments

Daily census, payer changes, write offs for bad debt account

November 2020 – August 2021 2021

Business Office Manager- Consulate Health Care, Meridian, Ms

Dietary PM Manager-Healthcare Service Group (HCSG) Atlanta, Ga

February 2020 – August 2021

Business Office Manager- Rosemont at Stone Mountain Care Network, Stone Mountain, Ga

Responsible for HR and Payroll

Supervise concierge staff.

Responsible for AR and AP.

Process all move outs and move ins.

MOD calendar.

Assist ED.

August 2021 – June 2022

State of Mississippi Division of Medicaid- Medicaid Specialist lV, Meridian, Ms

Dates?

• Manage a caseload

• Customer service

• Client education about Medicaid and Medicare benefits, requirements, and uses

• Contact facilities and pharmacies to inquire about client bills

• Used multiple programs to update recipient's records and determine eligibility

• Face to face and telephone interviews

• Interpreted and utilized policy and guidelines to determine eligibility

• Transportation dispatch, and payment disbursement to drivers

• Bill Medicaid, post Medicaid payments, help file Medicaid applications

• Assist with month end close

• Reconcile petty cash and help with facility cash

• Assist with Medicare claims

• Daily Census, payer changes, and updates to census

• Small write offs, big write offs, and crossover claim write offs

July 2019-October 2020

Assistant Business Office Manager- Cambridge PAC, Snellville, Ga

• Customary service

• Call center

• Screen patients for Medicaid and charity applications

• Compile reports

• Use dual monitors and multiple programs

Dates?

Bolder Outreach Solutions- Patient Advocate, Marietta, Ga

• Customer service

• Interpret and utilized policy and guidelines to determine eligibility

• Collect all information pertaining to applications filed for renewal and initial approval

• Maintain a working relationship with all agencies, co-workers, and providers

Dates?

State of Georgia DCH 2-LTC Eligibility Specialist lll, Atlanta, Ga



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