Salesforce Business Analyst

JULIUS ADENIRAN

An analytical and results-oriented leader with proven excellence in driving business solutions in Salesforce.com environments. Expertise in scaling Salesforce capabilities and creating robust documentation to support system/app implementations and configuration, data integrity management, and end-user training, fostering cross-functional collaboration. Adept at translating technical concepts into user-friendly language and seeking to leverage prior knowledge and skills to deliver high-quality software through strategic analysis, design, development, and quality assurance.

Buford, GA - 30519 347-***-**** **********@*****.*** LinkedIn

Strategic Process Enhancement: Spearheaded designing and implementing Salesforce Sales Cloud and Service Cloud solutions tailored to organizational needs, ensuring seamless operations and user satisfaction.

Product Design Contribution: Played a pivotal role in formal and informal product design reviews throughout the Software Development Life Cycle (SDLC), contributing to functional and design enhancements and resolving potential issues.

Requirements Management: Coordinated information collection across departments, facilitating smooth project execution and alignment with organizational objectives.

Stakeholder Engagement: Collaborated with internal and external teams to meticulously gather and document requirements, ensuring alignment with project goals and fostering cohesive execution.

Rigorous Technical Reviews: Spearheaded the meticulous documentation of user stories and conducted rigorous technical reviews, empowering data-driven decision-making.

Timely Delivery: Successfully managed projects from initiation to delivery, ensuring Salesforce design, development, delivery, integration, and configuration within time and budgetary limits.

Quality Assurance: Outlined quality control procedures and conducted comprehensive audits and testing of salesforce apps to meet specifications, maintaining quality standards.

Efficient Test Automation: Developed and documented maintainable and reusable test scenarios, facilitating efficient test automation and rigorous quality assurance processes.

Continuous System Improvement: Continuously refined Salesforce functionality, workflows, and reporting capabilities to align with ever-evolving business needs, enhancing system effectiveness and user satisfaction.

Facilitated Change Management: Led iteration and issue resolution across the project lifecycle, ensuring smooth transitions and successful outcomes in diverse business and technical environments.

Innovative Solution Development: Employed Salesforce configuration and custom development techniques to translate business requirements into functional solutions, driving growth and innovation.

Robust Reporting Mechanisms: Implemented strong reporting mechanisms, dashboards, and processes to monitor data quality and integrity consistently, empowering informed decision-making at all levels.

Hands-On Configuration: Led hands-on configuration of Salesforce.com, encompassing user management, security protocols, workflow rules, and custom object development to optimize user experience and productivity.

Senior Salesforce Business Analyst

HRSA Jul 2022 - Current

Streamlined application maintenance by managing Agile Kanban boards in Jira and prioritizing tasks for optimal efficiency

Optimized user experience and application functionality and responsiveness through the configuration of Lightning Apps, Home, and Record pages

Successfully implemented Salesforce Service Cloud for a user base of over 1,500, enhancing service delivery

Sr Salesforce Business Analyst

B3 Group Inc. Sep 2019 - Jul 2022

Tailored and optimized Salesforce Service Cloud to meet the dynamic needs of a sizable user base exceeding 15,000, enhancing user experience and productivity

Designed and implemented maintainable and reusable test cases for robust functionality and seamless package releases for the fundraising and advocacy team

Configured relationships between various objects and constructed enhanced dashboards in SFDC

Enhanced operational efficiency and accuracy by automating business processes using Workflow Rules and Approval Processes and enabling automated alerts, field updates, and email generation

Salesforce Business Analyst

Thycotic Ltd Jun 2018 - Sep 2019

Developed specification documents, process diagrams, and use case indexes, ensuring clarity and alignment throughout the development process

Led the smooth transition of over 500 users from classic to lightning components,

Supported successful utilization of Salesforce solutions across the organization by delivering engaging demos to leadership during Roadshows and User Acceptance phases

Maximized business continuity operations through enhanced platform capabilities

Salesforce Analyst (Consultant)

Source Support - Atlanta, GA Nov 2016 - Jun 2018

Enhanced data security and compliance by setting up user roles and profiles, security settings, access settings, and sharing rules as per role hierarchy

Played a pivotal role in building dynamic dashboards and workflows in Lightning, enhancing organizational visibility and productivity

Directed seamless integration of HubSpot, SharePoint, and Outlook with Salesforce to synchronize data and improve collaboration between Sales and Marketing teams across all platforms

Senior / Audio Visual Technician

Horizon Media Contracted by TriTech Technology Oct 2021 - Jun 2022

BNY Mellon Contracted by New Era Technology Jul 2019 - Jul 2021

Mount Sinai Contracted by Tek Systems Mar - Jun 2019

Neuberger Berman Contracted by Top Prospective Aug - Nov 2018

Nomura Securities Contracted by AV Services Sep 2014 - Jul 2018

BlackRock Contracted by Electro Sonic Mar 2008 - Nov 2011

CRM:

Sales Cloud ꟾ Service Cloud ꟾ Salesforce.com ꟾ Marketing Cloud ꟾ Health Cloud

Salesforce Tools:

AppExchange ꟾ Demand ꟾ Data Loader ꟾ Workflow & Approvals ꟾ Dashboards ꟾ Reports ꟾ Process Builder ꟾ Custom Objects ꟾ Lightning Concepts ꟾ Milestones ꟾ Migration ꟾ Workbench ꟾ Force.com

Server/Application Management:

Apache Tomcat

Mainframe and Batch Processing:

Job Control Language (JCL)

Data Management/

Integration:

Amazon Connect ꟾ Form Assembly ꟾ Amazon AppFlow ꟾ SQL Query ꟾ Amazon IVR Call Center

Development:

Visualforce ꟾ Lightning ꟾ Microsoft PowerShell

Project Management:

JIRA ꟾ HubSpot

Microsoft Office

Access ꟾ Excel ꟾ Outlook ꟾ PowerPoint ꟾ Word ꟾ SharePoint

Process Management:

Workflow ꟾ Flow ꟾ Process Builder ꟾ Agile Methodology ꟾ Knowledge Management ꟾ SDLC

Video Conferencing:

Zoom ꟾ Microsoft Teams ꟾ Google Meet ꟾ BlueJeans

Collaboration Platforms:

Solstice Sharing ꟾ Lucid Chart

Networking/Communication Systems:

Cisco ꟾ MCU Bridge ꟾ TMS ꟾ Tandberg Codian Bridge ꟾ VQ Bridge

Digital Signage/Content:

Appspace

Video Recording and Editing Software:

OBS ꟾ Final Cut

Audio Systems and Integration:

Biamp ꟾ AV Integrated Systems ꟾ Cisco Codec Hardware/Software

Salesforce Certified ADM201, Force.com

Salesforce Certified Advanced Administrator

Salesforce Certified Sharing and visibility designer

Salesforce Certified Data Architecture and Management Designer

Salesforce Certified Einstein Analytic

Salesforce Certified Marketing Email Specialist

Salesforce Certified Salesforce Developer 1

Salesforce Certified AppBuilder

Salesforce Certified CPQ

Salesforce Certified Service Cloud Consultant

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Community Cloud

Business Analyst, Salesforce.com, Scrum Master (SMAC) Scrum Team Member

MIS: Information Technology and Management

South University - Savannah, GA

Electronics Insulation

Portmore Art Academy

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