Customer Service Data Entry
Resume:
Judy Robertson
Simpsonville, SC *****
**********************@***********.***
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Patient Financial Specialist
Prisma Health Upstate - Simpsonville, SC
October 2017 to November 2023
• Assisted patients in understanding and completing necessary paperwork for insurance coverage.
• Researched and resolved billing discrepancies with insurance companies.
• Provided customer service support for patient inquiries related to their account balances.
• Initiated collection efforts on past due accounts while maintaining professional standards of care.
• Processed payments from patients and insurance companies accurately and efficiently.
• Maintained compliance with HIPAA regulations by safeguarding confidential information.
• Conducted audits of patient accounts to identify errors or inconsistencies in charges or payments.
• Interpreted healthcare policies, contracts, and fee schedules when determining reimbursement amounts.
• Created invoices for services rendered according to established guidelines and policies. Patient Access Representative
Prisma Health Upstate - Simpsonville, SC
May 1999 to October 2017
• Greeted patients and visitors in a courteous and professional manner.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Verified insurance coverage for services provided by the facility.
• Collected co-pays and other payments from patients at time of service.
• Processed customer payments in a timely manner.
• Assisted customers with setting up automatic payment plans when needed.
• Provided excellent customer service to ensure satisfaction of all clients.
• Interfaced with various departments such as finance, accounting, operations.
• Developed strategies for collecting on delinquent accounts in an efficient manner.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.
• Accepted and processed customer payments and applied toward account balances.
• Received payments and posted amounts to customer accounts.
• Recorded information about status of collection efforts. Patient Registration Clerk
Laurens County Hospital
October 1985 to May 1999
• Greeted and registered patients in a courteous and professional manner.
• Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
• Processed payments for services rendered.
• Answered and transferred incoming calls to appropriate departments, personnel or outside lines. Education
High School Diploma
Laurens District 55 High School - Laurens, SC
August 1982 to June 1986
Skills
• Account Reconciliation
• Data Entry
• Customer Service
• Multitasking
• Cash Management
• Payment Collection
• Filing and data archiving
• Financial Recordkeeping
• Bill Payment and Recordkeeping
• Cost Estimation
• Departmental Collaboration
• Project Management
• Teamwork and Collaboration
• Medical Terminology
• Professionalism
• Data Entry and 10-Key
• Attention to Detail
• Interpersonal Communication
• Financial research 10/2017
• Patient Registration
• Cash handling experience
• Problem-solving aptitude
• Conflict Resolution
• Financial Management
• 11/2023
• Verbal and written communication
• Financial Counseling
• HIPAA Compliance
• Organizational Skills
• Insurance Verification
Certifications and Licenses
Frontline Leadership Academy
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