Project Management Design Engineering
Resume:
professional summary
experience
Upper Marlboro, MD 20774
W: ad4mzx@r.postjobfree.com
Billing
Circuit/Network Design Engineering
Conflict Resolution
Computer Skills
Customer Relations/Customer
Support
Documentation
Equipment Management
Experience/Critical Thinking
Granite/XNG/Expercom
Provisioning
Procurement
Research
SLA/Service Level Agreements
Training
Work order completion
skills
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
ronnie
stokes
r s
Meticulous Telecommunications Engineering Specialist excellent at juggling multiple tasks and working under pressure. Broad industry experience which includes in depth understanding of: transmission rates (DS0, DS1, DS3, Sonet OC3, OC12, OC48, OC192, Ethernet 10M, 100M, GIGE, 2.5G, 10G, 100G, 200G) as well as working knowledge of Optical Circuit Design (DWDM, ROADM, FOADM) technologies and equipment from various vendors (i.e. Nortel, Ciena, Cisco). DACS technology experience with various vendors (Tellabs, Alcatel Lucent 1630, 1631, Coriant 5500 & 532L)
USDA (via) Focused Management Inc. Washington, DC November 2021 - October 2023
Sr.IT/Telecommunications Specialist (Contractor)
Subject Matter Expert in providing Enterprise Network & United Communications operational support in a multi-vendor Enterprise environment.
•
• Liaison between Verizon & AT&T for governmental services. Closely worked with Network Planning, Project Management, Operations, Engineering to optimize network grooms as required.
•
Updated systems of record(s) relative to MACD's (migrations/moves, adds, changes & disconnects) of services (i.e. mobile and landlines) that were no longer required. Thereby cutting costs 60%!
•
Provided daily and/or weekly updates via conference calls or spreadsheets on project activities.
•
B. Hogg Express Trucking LLC Atlanta, GA
January 2020 - November 2021
Telecom Procurement Specialist
Primary PM/Point of contact for all IT related provisioning/procurement ordering and consults with telecom vendors for telephony services.
•
• Researched issues to determine appropriate resolution methods to initiate.
• Evaluated and selected vendors based upon cost, quality and capability.
• Submitted agreements and purchase documentation to manager for approval. Facilitated services including pots lines, fax machines, internet, Zoom/WebEx services as well as VOIP equipment testing and dispatch services
•
• Managed quality and delivery performance of assigned categories and suppliers. Verizon Wireless (via Primussoft Corp) Tampa, FL April 2019 - September 2019
Network Engineer III (Contractor)
Responsible for the design of diverse networks, working within a network management organization (i.e. Local & Long Distance/Network Groom Engineering) using systems such as Granite/BGW, MASTARS, TCOMS, MECCA, CCP, & MAINTENANCE TRACKER.
•
Handled daily network maintenance with new installations, configurations and troubleshooting of devices, cabling and equipment.
•
Provided technical support by analyzing circuit engineering data/routing, identifying new engineering paths (as needed), and developing and/or implementing circuit engineering rearrangements.
•
Defined and distributed written specifications and detailed schematics for network architecture.
•
Identified, isolate, trouble shoot, and resolved network problems in a multi- vendor/technology environment.
•
• Scheduled, tracked, and implemented changes to network architecture. Verizon Business Ashburn, VA
April 2018 - March 2019
Technical Escalation Manager (Contractor)
Trained Knoxville, TN (Verizon Organization) in all facets of basic telephony (i.e. DSO, DSI, DS3, Trunking, SONET, Ethernet, VOIP, LEC,ILEC, E911, Circuit Creation via Clones, ASR submission, DLR, CLR, Provisioning, & Circuit Design)
•
• Supervised and guided employees to reach company objectives.
• Cross-trained staff in secondary roles to expand operational diversity.
• Oversaw execution of opening and closing procedures to desired standard.
• Monitored employee work to assess performance and identify knowledge gaps. Organized training for new team members and routine retraining for established employees.
•
Cox Communication (via Pyramid Consulting Corp) Atlanta, GA April 2017 - April 2018
Technical Analyst III
Analyzed record discrepancies, corrected record issues, and built new templates via Granite database.
•
As record discrepancies were discovered, worked with Application Development, Field Technicians, and other Engineering organizations to determine cause of fall-out to mitigate the issues. Developed plans to resolve inaccurate issues, thereby facilitating 70% Disconnect by Discovery!
•
• Researched, Facilitated Telecom Expense & Billing Dispute Management.
• Prepared and delivered presentation and/or briefings.
• Enhance 911 tracking/reporting with Granite updates.
• Involved in new product release discussions as to how to best build and model in Granite. Communicated major milestones and identified potential risks by managing prioritization procedures.
•
• Managed client expectation(s) by escalating issues and changes. Vision Tech Chantilly, VA
January 2016 - January 2017
Telecommunications Specialist
Advised and Assisted government customers with the understanding of Enterprise Infrastructure Solutions (EIS) with contract scope, services, pricing, and technological solutions relative to transitioning telecommunications systems equipment and facilities.
•
Applied principles, methods and knowledge of telecom expertise to specific requirements and developed practical and innovative solutions.
•
• Consulted with other publishers to coordinate common content.
• Prepared and delivered presentations and briefings.
• Updated technical documentation, including user manuals and deployment specifications.
• Provided updates via spreadsheet(s) on project activities Fusion Solutions @ Ericsson St. Louis, MO
September 2015 - December 2015
Circuit Design/Migration Engineer (Contractor)
Responsible for the analysis, planning, verification, and design of Point to Point circuits and all associated circuit paths for Texas, Arkansas, Missouri, North Carolina, Louisiana, Illinois, Oklahoma markets via the Granite provisioning database.
•
• Interacted with Network Engineering and PMO to facilitate effective circuit deployment. Researched Cost Allocations (i.e Telecom Rates & Services relative to Telecom Expense Management).
•
Assigned slot, card, port, IP addresses, serial #s, etc, into the circuit inventory system
(Granite).
•
Utilized "Putty" system to telnet into the various Cisco devices for verification of data integrity.
•
• Drafted regular reports to engineering and manufacturing management on findings. NTELOS Waynesboro, VA
May 2015 - August 2015
Circuit Transport Engineer/Provisioner
Worked with Operational Teams on circuit adds/installs, migrations/grooms and disconnects
(MACD'S) in the VA/WVA region via the Granite provisioning database. Circuits included DSO, DS1, DS3 and 911 design.
•
Placed circuit orders on behalf of customer to LEC systems AT&T, Century Link Virtual Front Office, and Frontier Virtual Front Office.
•
Optimized base station to MSC backhaul using multiple vendors for both lit and dark services.
•
• Tracked order status, escalated, (as required), to insure timely completion. Possess strong communication skills with the ability to reduce/eliminate order sticking points along with strong order management skills combined with robust interpersonal abilities.
•
Mediacom Communications Corporation Blooming Grove, NY June 2014 - May 2015
Voice Network Access Planning Engineer
Responsible for analyzing, designing, and implementing the access and voice infrastructure transport interconnections between the media gateway and backbone infrastructure and
(required) LEC and other Switch Tandem Centers.
•
Established and maintained procedures for configuration and test of Carrier interconnectivity.
•
• Verified Circuit Creation via Online Entry system. Coordinated and managed LEC and service provider circuit provisioning, testing, acceptance, and turn-ups, including SMOPs and required change management functions.
•
Created and Submitted ASRs to LECs based on EWO (i.e. Engineering Work Order) generated by Switch/Traffic Engineers or LEC/Backhaul Carrier requests.
•
• Created and maintained trunk/circuit records within circuit tracking systems. Interpreted FCC Tariffs, Service Level Agreements, Interconnection Agreements along regulatory guidelines.
•
Drafted and/or created support documentation including instructional procedures, provisioning guidelines, problem documentation, and functional process flaws.
•
• Escalation POC for NOC related to Carrier outages/maintenance affecting voice network. Maintained positive working relationships between NOC, internal engineering departments, ILECs, service providers, billing and support staff.
•
Researched Cost Allocations (i.e Telecom Rates) relative to Telecom Expense Management Disputes.
•
Time Warner Cable viaTeksystems Herndon, VA
December 2012 - December 2013
(Corporate) Circuit Design Engineer
Responsible for the analysis, verification, network build, design and documentation of circuits from the Sprint Platform to the Time Warner Cable Network via the Granite provisioning database. Circuits included DSO, DS1, DS3, E911, and OC.
•
Interfaced with regional counterparts to ensure that path designs, site objects, switch/network equipment, vendor diversity, redesigns, and Granite/XNG data conforms to corporate standards.
•
• Monitored circuit design queue for orders pending design and/or submission. Addressed provisioning exceptions such as rejects and jeopardy situations in a timely manner until resolved.
•
Prioritized project schedules based on input from Capacity Planning and the need of the business.
•
Created MOPs (writing & interpreting) for DS1, DS3, Trunking, VOIP, Ethernet and 911 designs.
•
• Provided training and guidance for junior staff. United States Department of Justice Washington, DC May 2012 - December 2012
Telecommunications Engineer
Responsible for the total telecommunication service order fulfillment to include Order Management, circuit provisioning, E911, testing/service activation, and coordination with the Installation Teams for the deployment of the EVOIP system to the US Attorney offices
(Nationwide), in support of the DOJ, Executive Office of the United States Attorneys.
•
Researched various telecom services and their related expenses to assist district offices to identify Carrier service requirements that supported EVOIP transition.
•
Conducted weekly conference calls and/or briefings discussing market analysis and procurement.
•
Verified Circuit Creation via Online Entry System (Telcordia Clones database) using Homing Tandem/CLLI codes.
•
Coordinated circuit installations with various IXCs, LECs, CLECS to ensure that FOC dates are met, number portability, hot cuts, and processed moves, add(s), changes and disconnects (MACDs) of services to ensure implementation of all network activity and customer related orders.
•
Analyzed and evaluated the accuracy of telecom billing accounts to validate payment approval. Saving each (nationwide) US Attorney's office 50 to 60%.
•
Logged progress and working site surveys along with mapping in the Site Tracker and SharePoint MS office.
•
Prepared “As Builds” in the handover of completed documentation to Operations and Maintenance (O&M).
•
CableVision (via Teksystems) Jericho, NY
December 2011 - May 2012
Circuit Design Engineer
•Responsible for the analysis, verification, design and documentation of Metro Ethernet DS0, DS1, DS3, VOIP, OCn & 911 services for the New York, New Jersey, and Connecticut markets via Metasolv TBS/M6 database.
•Interacts with Network Engineering, Capacity Management, Switch Operations, and Project Management to facilitate effective circuit deployment. education
•Used F&E, Mecca, Remedy, and TCOMs applications.
•Interface with legacy LEC companies and long-haul carriers for off-net provisioning. Modified builds and adapted designs to enhance technical performance. AT&T Mobility (via Apex) Hanover, MD
April 2008 - November 2011
Circuit Design Engineer IV
•Responsible for the design and utilization of cell site locations via UMTS, GSM and Microwave Transport in the Washington, DC Baltimore, MD and Southern PA markets.
•Allocated circuit facility assignments (CFA) for various bandwidths (i.e. DS0/E911, DS1, & DS3).
•Issues work orders and assists switch operations, field technicians, and provisioning for clarification as needed.
•Verified Circuit Creation via Telcordia Clones database and Homing Tandem/CLLI.
•Created design packages for project related activities (i.e. CFA rolls, New Site Builds (NSB), special events, VOIP, and disconnects).
•Provided daily/weekly updates via various databases (spreadsheets) on project activities.
•Interface with vendors to include Verizon, Cox and Fiber Tower in efforts to reconcile Billing Dispute Issues, Telecom Rate & Expense Management.
•Monitored CDE ticket queues to insure and track ticket resolution milestone(s).
•Subject Matter Expert for the cleaning of data and integrity issues (i.e. fall-out work) regarding aged tasks via GRANITE 7.1.0
•Provide training and guidance for junior staff.
Bachelor of Science (B.S.) - Political Science
Virginia Commonwealth University, Richmond, VA
Contact this candidate