Alan Michael

**** ******** ****

Brecksville, Ohio 44141

ad4mzw@r.postjobfree.com

Cell: 216-***-****

Introduction

Skilled Service, Project & Product Support Manager versed in Project Management, Consulting/Engineering and Systems Design for Building Materials and Mechanical.

Work Experience:

Honeywell (Novar) Independence, Ohio August 2021– Present

Managed Services Account Manager

Communicate with Engineering/Programming, Technicians, and Ops Management team. Works

with Dispatch in determining mechanical service or controls service by any means (remote access and communication with technicians and or customers).

Accepting new projects from operations, sales, and customers.

Collecting and completing all needed project documentation.

Understanding project requirements, collaborating with Operations Department for larger service projects

Scheduling Service with the customers and organizing when and which technicians are needed for the project.

Work with Operations group to request technicians when needed in a timely manner.

Work directly with department administrators and service dispatchers.

Working with Salespersons to provide technical solutions from a building automation service perspective such as recommended upgrades and modifications needed.

Estimating Service Contracts for Controls Department.

Work with Local and National Account Customers to provide solutions for remote service monitoring.

Create a checkout list for completed projects.

Perform customer training.

Creates new business with technical expertise.

Reviewing the information provided by technicians, operation, and sales for required labor and parts needed using department estimating software.

Collaborating with the Ops management team by reviewing monthly job labor cost reports.

Completing proper material requisition documents for Parts Distribution.

Assisting in the recruiting and training of new employees.

Complying with and enforcing needed project safety requirements.

Enforcing proper and safe commissioning methods and verifying conformance for proper project commissioning documentation.

Verifying completion of all project tasks and communicate needed corrections in standards to Ops Management Team.

Attending job progress review meetings to accomplishing related results.

Cooperating and understanding the importance of high-profile customers with locations in multiple regions and recognizes a sense of urgency with those needs.

The K Company Akron, Ohio April 2019 – August 2021

Controls Service Account Manager

Working with Salesperson to provide technical solutions from a building automation service perspective such as recommended upgrades and modifications needed.

Communicate with Engineering/Programming, Technicians, and Ops Management team.

Scheduling Service with the customers and organizing when and which technicians are needed for field service calls.

Work with Operations group to request technicians when needed in a timely manner.

Work with Local and National Account Customers to provide solutions for remote service monitoring.

Assisting in the recruiting and training of new employees.

Reviewing the information provided by technicians, operation, and sales for required labor and parts needed using department estimating software.

Attending job progress review meetings to accomplishing related results.

Attending weekly progress status meeting with the customer.

Honeywell Co. (Novar) Independence, Ohio May 2014 – April 2019

Energy Meter Specialist- Level III & Project Manager

Tech Support, Sales, Programming, Managing Contractors, and Customers. •Managing projects from A-Z

Work with project personnel on planning and defining scope, activity planning and sequencing, developing schedules, time estimating, cost estimating, developing budgets, documentation, creating charts and schedules, monitoring and reporting progress, business partnering, working with vendors and controlling quality

Management of all energy smart meter installations and related projects (E-Mon, Obvius and Veris) installations)

Daily monitoring of customer energy meters to ensure proper communications with data warehouse

Diagnose and repair energy meter malfunctions and failures providing proper solutions

Maintain and monitor all customer energy-related databases

Provide energy support to Novar internal groups including Sales, Project Teams, Marketing, Engineering, Installers, and Tech. Support when needed

Create and provide application and customer-specific templates using Niagara AX based software tools, or other software tools for best integration meeting customer requirements

Manage special projects with in technical support role

Responsible for the integration of new 3rd party meters into the Novar Opus environment

Develop installation manuals, training documentation, and quality assurance forms for use by Novar

Monitoring customer energy meters to ensure proper communications with data warehouse

Troubleshoot remotely with technicians onsite

Honeywell Co. (Novar) Independence, Ohio Aug 07- May 2014

Technical Support

Schedule technicians for site visits and work with technicians to satisfy customer comfort

Work remotely to repair customer issues with lighting, heating and air conditioning controls. Set up schedules and override issues remotely. Work with corporate personal to solve problems

Part ordering for all customers

Work with Subcontractors to approve and disapprove the increase for work on site

Remote support that included reports, software and hardware support

Program meter hardware with IP information, once connected to the hardware, ensured meter software was programmed correctly to read and report data

Analyze reports, and approve prior to customer submission

Programming: Help the programming team to program new sites; work with technicians to commission and do quality check reports

Make sure all equipment works before Techs leave sites

Meters worked on: Veris Meters, EMON (Honeywell meters), AcquiSuite & AcquiLite (Obvius meters).

Prince Plumbing Heating & Air LLC. Sep 04- Oct 08

President / Owner

Work with major companies in the plumbing, and heating/ air conditioning business, was Dealer for Lennox and American Standards. Duties included scheduling and managing labor, purchasing materials and equipment, contract negotiation, and invoicing. Responsible for all aspects of business, including hiring employees, Project Management, Estimating and Problem Solving, and submitting job estimates to customers, and ordering parts. Completed scheduling for all Technicians. Also worked with technical support on new ideas of developments.

Embassy Suites Independence, Ohio Aug 02-Aug 06

Senior HVAC Technician

Senior lead for all heating & Air conditioning equipment on site. Worked with the managers to organize all the scheduling for heating and air conditioning seasons. Worked on all the special projects at the hotel, between scheduling, managing and completing jobs.

Cleveland Air Comfort Corp. Ohio Oct 02- Aug 04

HVAC Service Tech

Worked directly with customers at their homes and businesses troubleshooting heating and air conditioning units to ensure units worked properly. Worked with many brands of heating and air conditioning manufactures, commercial and industrial equipment.

SPECIAL SKILLS & Expertise:

Knowledge in Automated Logic System

Software downloads for Novar controllers

Reading Visual Basic programs

Working with Multisim circuit design and technical software (National Instruments)

Labview programming

Zilog Microprocessor software programming (Credited).

Some C & C++ programming

Automation / Building Automation & Control Systems Design

HVAC, HVAC Controls & Energy Management

Tridium & Alerton.

Proficient in Speaking, Writing and Reading in English and Arabic.

Project I worked on:

Thermo Fisher, Nazareth PA.

Thermo Fisher, Dallas TX.

Spectrum Building, Independence OH.

Beacon Place, Independence OH.

Essex Place, Independence OH.

Warrensville City, OH.

Supreme Court Of OHIO.

Summit County Jail, OH.

City of Cleveland, OH.

Crystal Clinic, OH.

BassPro Shops, National Accounts.

Kohl’s Stores, National Accounts.

Regal Cinemas, National Accounts.

Ulta Stores, National Accounts.

Costco warehouse, National Accounts.

Ikea Stores, National Accounts.

Certifications:

Soldering class based on NASA Standards. (Credited)

Opus (Niagara-AX) software and hardware. (Certified)

Logic One (Honeywell, Novar) software and hardware (Certified)

Alerton controls (Certified).

CPC (Emerson) software and hardware (Certified)

Six Sigma, License, Six Sigma Green Belt, April 2017

Tridium Niagara Ax Certifications.

Education:

Cuyahoga Community College:

Associate degree in Electrical Engineering Technology in 2014.

Polaris Technical School:

HVAC licensed to work on heating & air conditioning equipment

Don Bosco Technical Institute:

Associate degree in electrical technology July 1994 several technical certifications

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