DHINESH LALVANI

**** ******* ***** – Discovery Bay, CA – 94505 – 925-***-**** – ad4mz5@r.postjobfree.com LOW VOLTAGE - IT PROFESSIONAL

SYSTEMS ENGINEERING ~ IT MANAGEMENT ~ CUSTOMER SERVICE Software Engineering

Processes

Application Testing

Technical

Troubleshooting

Software Requirements

Quality Assurance

Testing Methodologies

Cross-Team Collaboration

Safety Protocols

Customer Support

Structured Cable

Management

Access Control

CCTV

Commercial Alarm

Systems

Mass Notification Systems

Audio/Video

Virtualization

Analytical, highly adaptable professional with extensive experience enhancing IT operations across enterprise.

Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success developing, deploying and evaluating systems aimed at improving quality and efficiency. Skilled Pre-Sales Engineer. Supported mission critical production systems in a 1000+ user organization.

Advanced expertise in LAN/WAN administration, helpdesk management, NCR Point-of Sale (POS). VPN, and integrated software applications. Specialist in HP Business Service Management and HP SiteScope metrics and monitoring. Installations of: Security and Fire Protection Systems. Code Blue Emergency Beacons. Milestone, March, Avigilon, Eagle Eye video surveillance solutions. Alertus Emergency Notification systems. Lenel, Genetec, Software House Access Control. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues. Helpdesk specialist.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. BENCHMARKS & MILESTONES

• Provide IT support, ensuring functionality of all technical equipment

• Maintain software product compliance with IT policy requirements

• Address user concerns promptly to include full resolution

• Assist clients by phone, email and on-site

• Support developers with qualification specifications and test case creation

• Create training programs and deliver the training to users

• Installations, service and maintenance of POS, Alarm, CCTV, Access control and Mass Notification Systems

• Pre-Sales and sales support

CAREER PROGRESSION

CONVERGINT • Pleasanton, CA 2022 – May, 2023

PROJECT SPECIALIST

• Conduct site surveys.

• Commissioning of: Access Control, CCTV and Burg Systems.

• Remote & On-Site support.

• Documentation and mark-up.

• Lenel, Genetec, Software House systems.

• Avigilon (ACC), Eagle Eye, March Networks, Milestone CCTV systems.

• Axis, Avigilon, Bosch IP based camera systems.

• DMP alarm panels and related devices.

DHINESH LALVANI – PAGE 2

IBEW • Martinez, CA 2017- DEC. 2021

SOUND AND COMMUNICATION TECHNICIAN

• Structured Cable Management of data/voice cables in accordance with TIA/EIA standards.

• Troubleshooting, service, installs, and programming of: DMP Security Systems, AXIS IP Camera Systems, Avigilon, Verint DVR/NVR, Parabit Access Control, Lenel Access Control, 3VR Systems, TruVision by Interlogix.

• CAT6 and Coax cable installs.

• Installation and Maintenance of: Fire-Lite, Silent Knight, EST, Notifier, FCI Fire Panels.

• Lead Tech

• Project Management

ADVANCED VOICE & DATA • Concord, CA 2016-2017

FIELD OPERATIONS / SITE FOREMAN

Structured Cable Management of data/voice cables in accordance with TIA/EIA standards. Responsible for installing patch panels, Panduit Surface Raceways, NVR’s, and switches. Installed Isonas IP based Card Access Systems, Alertus Emergency Mass Notification Systems, Honeywell/Ademco fire and security systems (residential and commercial), Extron professional audio video systems, and LTS video surveillance systems.

• Lead Tech: Coordinate all aspects of project to 100% completion on time. Ensure installation team adheres to safety standards as well as quality of work performed.

• Project Management: Provide daily status updates on progress of project for client and management at Advanced Voice & Data (AVD). Diligent in completing status reports and work orders on hours spent on project, open issues, bucket lists and material lists.

ADP NATIONAL ACCOUNT SERVICES • Pleasanton, CA 2007-2012 SYSTEMS ENGINEER / DATABASE ADMINISTRATOR

Supported all ProBusiness software applications including Payroll, HRMS, Tax, Employee Self-Service Portal (ESSP), and Payroll Work Center (PRWC).

• Client Service: Maintained a 99.99% uptime for RightFax fax software.

• Project Management: Active participant in project planning for scheduled upgrades. Created automated daily reports for division heads.

SFO COLOR GRAPHICS • Sunnyvale, CA 2005-2006

GENERAL MANAGER

• Operations Management: Executed daily operations of the company, including payroll management, inventory control, client issue resolution and quality control. FORD GRAPHICS, INC. • Concord, CA 2004-2005

BRANCH MANAGER

• Client Development: Met with clients to determine their needs and priorities and presented web-based PlanWell and ITB (Invitation to Bid) proprietary software for the construction industry.

• Systems Management: Maintained critical infrastructure components consisting of MSSQL and Windows OS products for the branch.

ADP, INC. – PROBUSINESS DIVISION • Pleasanton, CA 1997-2004 CLIENT SERVER TECHNICAL SUPPORT II

• Efficiency & Quality Improvements: Streamlined install process by creating a setup program for proprietary Golden Gate Payroll Software from an average install time of sixty minutes to four minutes.

• Customer Service: Provided Tier I, Tier II and Tier III support via phone, email, on-site and online. Received countless testimonials and a service award for outstanding customer service.

• Systems Management: Installed and administered MS SQL 7.0, 2000 database software and NT servers. Installed and troubleshot ProBusiness and third-party software including R&R Report Writer, Cognos Impromptu, Crystal Reports, PCAnywhere, Carbon Copy and Citrix.

DHINESH LALVANI – PAGE 3

ELECTRONIC RETAIL SYSTEMS, INC. • Foster City, CA

FIELD ENGINEER / PROJECT MANAGER

Responsible for the service, installation, training, and customer support of NCR Point-of-Sale equipment. Customized programming/program changes to fulfill client’s growing needs. TECHNOLOGY PROFICIENCIES

Protocols: Ethernet, HTTP, FTP, SMTP, POP, VOIP, TCP/IP Operating

Systems/Software: Windows, Microsoft Office, Siebel CRM software, Citrix Metaframe. Hardware:

Novell and NT Server, VMWare, Terminal Services, HP SiteScope, SQL 2000 Servers VOIP phone systems, and NCR POS Service, maintenance and repair. EDUCATION AND TRAINING

CONTROL DATA INSTITUTE, San Francisco, CA

TECHNICAL DIPLOMA, COMPUTER/ELECTRONICS TECHNOLOGY NEW HORIZONS TRAINING CENTER, Dublin, CA

CERTIFICATE: CITRIX META FRAME MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) MICROSOFT CERTIFIED DATABASE ADMINISTRATOR (MCDBA) CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) MICROSOFT SQL ADMINISTRATION GENETEC SECURITY CENTER – OMNICAST

TRAKA KEY MANAGEMENT SYSTEMS

OPTEX REDSCAN LASER DETECTION SERIES

ADDITIONAL EXPERIENCE

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