Athena R. Hawkins

**** ******* *** *** *** Tampa, FL 33612

813-***-****

ad4mz4@r.postjobfree.com

OBJECTIVE:

Seeking a position where relevant skills and experience can be applied toward the growth and structure of your company.

HIGHLIGHT OF QUALIFICATIONS

• Equally effective working independently as with a team.

• Customer oriented, resourceful, detail oriented and well organized.

• Strong communication and interpersonal skills.

• Logical thinker with the ability to develop profitable solutions to problems and situations.

• Strong task skills with upper Management

PROFESSIONAL EXPERIENCE:

ServiceMaster Terminix - Tampa, FL 03/2113-Present

Customer Service

• Answer Phones

• Schedule Appointments

• Billing

• Resolve customer issues

Hillsborough Community College – Tampa, FL 11/2010 – 08/2012

Scanner (Temp Position)

• Scan Documents

• Assist students with FASA applications

• File

Con-Way Freight-Tampa, FL 07/2009- 01/2013

Customer Service

• Billing

• Answer phones

• Schedule appointments for delivery or pick-ups

• Greet customers

• Check in Drivers

• Resolve customer issues

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Remington College 09/2008 - 11/2008

Receptionist (Temp Position)

• Greet Visitors, Answer Phones, Direct Calls,

• Give Test

• .Assist Human Resource – Make Labels, Correspondence Letters.

• Assist Admissions Director – Input info into computer, Make folders,

• Correspondence letters, check in visitors,

• Check missing information in folders.

• Assist Registrar- Verify Transcripts for employment, Transcript request.

Self Employed - Detroit, MI 08/2006 - 03/2008

Day Care Provider

• Cared for children in institutional setting private businesses

• Sanitized toys and play equipment.

• Disciplined children and recommend and initiated other measures to control behavior, such as caring for own clothing and picking up toys and books.

• Observed and monitored children's play activities.

Instructed children in health and personal habits such as eating, resting, and toilet habits.

• Read to children, and teach them simple painting, drawing, handicrafts, and songs

Detroit Workforce Network – Detroit, MI 4/2003 – 7/2006

Customer Service Specialist

• Greeted customers, Answered phones, Orientation, Testing

• Remediation

• Assisted with Resumes and Job search

• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

United States Post Office – Detroit, MI 11/2001- 3/2003

Mail Sorter

• Accepted and checked containers of mail from large volume mailers, couriers, and contractors

• Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Rhema Church – Detroit, MI 1/1997 – 2/2006

Office Manager

• Answered telephones, direct calls and take messages.

• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Target – Detroit, MI 9/1989 – 12/1996

Assistant Manager

Metropolitan Foot Surgeons – Detroit, MI 2/1987 – 8/1990

Office Manager

EDUCATION:

Hillsborough Community College Tampa, Fl

Major: Counseling/Human Service

Currently attending

Abcott Institute, Southfield, MI

MOUS Certification

Michigan Paraprofessionals, MI

Certificate, Medical Receptionist / Word Processor

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