Post Job Free

Resume

Sign in

Office Manager Customer Service

Location:
Fresno, CA
Posted:
March 28, 2024

Contact this candidate

Resume:

Ekateina McTeer

650-***-****

ad4myc@r.postjobfree.com

Skills

Experienced office manager with a demonstrated history of working in the retail and bodyshop industry. Event planning, public relations, marketing, social networking, skilled in management, negotiation, customer Service related, CCC1, sales, adobe photoshop, quickbook, Microsoft Office, skills how to build professional websites for businesses, analytical skills, listening skills, great customer and patient service, a caring and compassionate personality, ability to work under pressure. Proficiency in photo editing software, such as Adobe Photoshop, experience in critiquing and evaluating student portfolios to provide constructive feedback for improvement, willingness to collaborate with other faculty members and departments to enhance the overall learning experience, understanding of ethical considerations in photography, including copyright and privacy issues, capability to mentor and guide students in pursuing their artistic and professional goals in photography. Adjunct professors in photography play a vital role in shaping the next generation of photographers and artists. These responsibilities ensure the effective delivery of educational experiences and the growth of students' knowledge and skills in the field of photography.

Experience:

08/2023 - PRESENT

West FCC, Fresno - Adjunct Professor Photography, Applied Technology Division (Part-Time)

● Develop syllabi, course objectives, and learning outcomes.

● Create a detailed course schedule, including topics, assignments, and assessments.

● Deliver engaging and informative lectures or workshops on photography techniques, theory, and history.

● Facilitate discussions, critiques, and group projects to enhance students' understanding and skills.

● Design assignments, projects, quizzes, and exams to assess student learning.

● Evaluate student work, provide constructive feedback, and assign grades in a timely manner.

● Address student questions, concerns, and requests for additional help.

● Stay current with developments in photography technology, trends, and industry standards.

● Update course materials and curriculum as needed to reflect industry changes.

● Engage in ongoing professional development activities, such as attending workshops, conferences, and exhibitions.

2

● Network with other photography professionals to stay informed about industry best practices and opportunities.

● Complete administrative tasks, such as submitting grades, attendance records, and syllabi on time.

● Participate in department meetings, committees, and other academic activities as required.

● Educate students on copyright, intellectual property, and ethical considerations in photography.

● Encourage responsible and ethical behavior in photography, especially in relation to privacy and consent.

● Encourage students to participate in community events, exhibitions, and photography-related activities.

● Follow all institutional policies and guidelines, including those related to grading, attendance, and academic integrity.

01/2018 - PRESENT

Mcteerproductions, Fresno - Wedding Photographer

● Photograph weddings in CA and NV.

● Sales, planning, marketing, editing.

● Working with customers, networking.

04/2021 - 09/2021

Crane Tec Enterprises Inc, Fresno - OM (temporary position)

● AR/AP

● Banking, payroll, timesheets, customer service

● Office managing

10/2019 - 04/2021

Caliber Collision- Office Manager

● Received telephone calls, provided information to customers, venders, etc. & answered questions and direct calls from insurance companies.

● Prepared and typed a variety of reports, forms, requisitions, and documents. Organized and maintained files, records, manuals, handbooks, and other related materials.

● Ensured all required forms and customer information is obtained the first time, as per our company, and insurance companies.

● Managed daily appointments & follow-up(s) and confirmation.

● Managed and followed Caliber's towing protocol and documented all files.

● Managed and made rental reservations.

● Documented system of recorded each time customers were called and advised of vehicle status and appointment confirmation

● Opened and organized all incoming mail, and distributed accordingly.

● Managed all cash receipts / Visa-Master Card payment batches.

● Prepared/audit cars weekly that are to be delivered. 3

● Managed and maintained all required office supplies.

● Called customers as needed to ensure they are kept informed.

● Provided every customer with superior customer service throughout the process.

● Ensured R.O. file accuracy and SOP, DRP and regulatory (BAR compliance during repair and prior to vehicle delivery).

● Provided accurate and timely payroll and HR-related administration and record-keeping for all center associates.

● Maintained Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards.

● Other duties assigned to ensure an efficient, effective, and profitable center. We were acquired from Foxwood Collision Center.

08/2016 - 10/2019

Foxwood Collision - Office Manager/Bookkeeper (company was taken over by Caliber Collision).

● CRS Management Software for Businesses (Collision Centers, Body Shops) New business opportunities, production growth, coached, innovative management software for Body Shops. Bookkeeping, reconciliation of bank accounts, prepared timesheets for employees, created clients and vendor’s files, payroll, checking ledger review, sales tax report and processing quarterly payments. Customer service, scheduling, outgoing phone calls, scheduling, AR/ AP. I worked with insurances, payroll, banking, office managing, OSHA. Receiving and returning parts and other inventory, collecting money from vendors and analysis of all reports, banking. It was a multi task position. Position was closed due to the merging with Caliber Collision as an Office manager. 11/2012 - 04/2020

HR Block- Tax Advisor

● Computed taxes owed or overpaid, using special tax software, and completed entries on forms, following tax form instructions and tax tables.

● Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.

● Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

● Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

● Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.

● Helped with tax planning.

● Marketing, took part in social events promoting tax services. Education

09/1997 - 06/2002

Krasnoyarsk State Training University - Bachelor Degree of Arts in Education / Teacher Geography and English. - Diploma.

4

10/2003- 06/2004 Professional Retraining course at the Krasnoyarsk State University in Management Training Program for organization of the Russian Federation National Economy, specialty -Marketing. - Diploma.

Attended Fresno City College business classes, accounting and photography. Awards

Bachelor of Arts Degree transfer was approved by the National Council on the Evaluation of Foreign educational Credentials.



Contact this candidate