Management Executive Peak Performance

Toyia L. Caise, DBA

443-***-**** **********@*****.*** www.linkedin.com/in/toyia-l-caise-mba/

President of Collections

Experienced leader with 10+ years motivating and guiding accounting teams and implementing process improvements. Highly organized, analytical, and detail oriented. Proven success driving profitability, managing cash flow, financial forecasting and strategizing, which increased ROI 20-30%. Willing to relocate.

Education

Capella University, Minneapolis, MN, USA: May 2023

Doctor of Business Administration – Specialization in Leadership, 3.813 GPA

Capstone Project: An Exploration of Micromanagement Behaviors in Virtual Work Environments

Midway College, Midway, KY, USA: May 2019

Master of Business Administration, MBA, 3.8 GPA

Certifications

Diversity, Equity, and Inclusion in the Workplace – University of South Florida, Muma College of Business (2021)

Tata Data Visualization: Empowering Business with Effective Insights on Forage – June 2023

Experience

Harsco Rail, West Columbia, SC December 2019 – Present

Credit & Collections Manager

Supervised accounts receivable department: billing, cash application, credit and collections, forecasting cash in-flow, internal audit, and global corporate reporting. Led NOAM credit analysts of 2 direct reports, including sites in APAC and SOAM regions leading weekly meetings to drive consistent processes and providing training to develop required skills.

Improved DSO from 68% to 35%, reduced >120d from $12M to $1M in 8 months. Meet with department heads to present data aligning with key organizational goals.

Developed and implemented KPI dashboards to monitor fluctuations and collectability of trade receivables, including month-end reconciliations, Hedge Funds, collections flux, bad debt including CECL, and weekly cash forecasting.

Implemented and guided third-party collections. Monitor staff performance and provide guidance to ensure 98% accuracy and 100% compliance.

Generated 100% of department SOPs for consistent processes.

Achieved revenue goals of $8M+ per month

Department of Public Safety and Correctional Services (DPSCS), MCE, Jessup, MD September 2017 – December 2019

Fiscal Director/Accountant Supervisor III

Led an accounting staff of 28 with 13 direct reports. Responsible for cash application, billing, reconciliations, collections, payables, and cost accounting with a team of 2 managers, 9 fiscal clerks, and 2 leads.

Oversaw receivables valued at $7 million per month and reconciled accounts and monthly reports for the Accounting Department with 100% accuracy.

Transformed 100% paper managed AR functions to digital solutions and mentored department on the new streamlined process through transformational projects, reducing turnaround time by 80%.

Managed unapplied payments below $100K threshold and approved refund requests.

Guided resolution of 100% of chargeback issues and aligned GL posting and monthly reconciliations to deliver an accurate representation of the organization’s financial position.

Led internal audit controls and approved accounts payable disbursements.

Authorized purchase orders, detailed aging reports, and sales journals, delegated data entries at month-end close.

Developed and implemented 75% of procedures, streamlining the fiscal process.

Advised staff on achieving a significant reduction in aged receivables from $2M to less than $200,000.

Florida Tile, Lexington, KY June 2010 – September 2016

Corporate Credit Manager, Branch Operations

Refined department policies, procedures, and strategies to enhance the company's risk management platform, which improved the DSO from 78% to 52% since 2011 and directed staff on ways to maintain the DSO at 35%.

Executed a risk management system that measured credit exposure and collateral requirements in current market conditions and stress scenarios through combined efforts of credit insurance.

Mentored and supported a 4-person analyst team on analysis of creditworthiness of new customers.

Contributed to a substantial number of write-offs by identifying, pursuing, and collecting on 89% of bad debt.

Led multiple initiatives to enhance learning efficiency of new employees, while maintaining efficiency by 25%.

Successfully reduced aged receivables by determining the collection status and investigating account liquidity while increasing the company's profitability by 400% at $150M in a 6-year period.

Negotiated contracts and reduced debt by $100,000.

Affiliations & Publications

Member and Former Director - National Association of Credit Managers (NACM), Lexington Advisory Council

The National Society of Leadership and Success – Member Date 2019 - Present

Selected by campus administration to participate among top students in a leadership program including:

oLeadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.

oSpeaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.

oSuccess Networking Teams:

Participated in peer based leadership development teams

oExperience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.

Authored: Self-Care Guide: Take Care of You and Credit Relaunch: It’s Not Too Late

Exploring the Impact of Micromanagement Leadership in Remote Work Environments. BMRA Journal publication - Jan 2024 issue.

Vice-President/Founding Member April 2022- Present

NSAAI, Upper Marlboro, MD

Deliver services and programs that provide value to members and drive membership growth.

Share in responsibility of achieving NSAAI’s overall strategic objective, also serve on the Board of Directors.

Develop and manage membership recruitment and retention strategy to meet annual goals and targets, with P&L responsibility.

Oversee our robust schedule of online and in-person events.

Provide leadership and direction to the executive team and organization wide.

Ensure that the staff are supported and guided, and their professional development is nurtured.

Recruit new team members as needed and as budget permits.

Commitment to accountability and results. Grant-funding, negotiations, partnerships, and similar relationships. Multi-cultural team building

Additional Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher, Teams), Microsoft SharePoint, Blackboard

Adobe Acrobat X Pro

Google Docs, Drive, and Calendar

QuickBooks

AS400

Salesforce

Workday

NetSuite, Oracle

Infor LN

SAP

Power BI

SQL, R, SPSS, Looker

Dedoose, Jasper AI

Blackline,

CertCapture

Smartsheet

Zoom

ARIBA

ORISS

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