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Account Manager Customer Service

Location:
Winston-Salem, NC
Salary:
open to discuss
Posted:
March 28, 2024

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Resume:

Michael L. Brown

*** *********** *****

Winston-Salem, NC 27104

336-***-**** / ad4mx2@r.postjobfree.com

OBJECTIVE

To develop my career with a growing company that can utilize my thirty-six years sales management experience in sales and sales training. Unique closing techniques to prove myself as a top producer. Willing to travel and/or relocate - Great demo speaker and tradeshow manager.

EMPLOYMENT HISTORY

National Manufacturing Account Manager

Funeral Home Gifts, Inc.

Jan 2022 – March 2023

· Textile manufacturing company of custom-made tapestry woven blankets. Hired as National Account Manager to develop wholesale sales to the funeral home industry throughout the United States and Canada.

· Currently hold a 36% increase in sales and top sales producer last five months in 2022.

Owner / Operations

The Lofton Bay Company / GeoDigital Broadcasting

Winston-Salem, NC

2016 — Present

Contracting sales company for the home improvement industry and Media Marketing

Partnership in media and advertising sales for home improvement industry

Represented local and national brands of home improvement products: Total Bath and Kitchen renovations, Window and Doors, Roofing, Decking and Fences, HVAC, and other products in the Southeast territory.

Called on commercial and residential markets.

Average ticket size was $5,000 to $65,000+

Close ratio of 55% or higher

Subcontracted with multiple full-service contractors.

Managed all aspects of sales from appointment setting to ordering, pick-up and delivery, installation, job-site management to finial payment.

USA Sales Estimator and Trainer

Bath-Fitter - United States

2012 to 2016

Sr. Estimator

Traveling to Bath-Fitter corporate store locations throughout the United States and Canada to train and assist in new Sales, business development and training of current staff per location.

Sales Estimator, Sales Trainer

Bath-Fitter Franchise

Charleston, SC

Residential and Commercial Bath & Shower Renovators

2000 — 2016

Achievements:

First Estimator hired at start-up to develop sales and marketing.

Exceeded our first year’s sales goal by 26% and grew 23% our second year due to my efforts with a 55% close ratio.

Promoted to Senior Sales Estimator and Company Sales Trainer 2006

Top Salesperson of the Year 2005 - 20011 out of all branches in South Carolina and Georgia. Responsibilities: Training and qualifying new sales estimators, overseeing daily sales leads and follow-ups, accurate measuring, estimating and project planning with builders and designers, on-site inspection, assisting installers with installation, and assisting sales estimators with sales closings.

Operations Manager / V.P. of Sales

Rhino Shutters, LLC

1996 — 2000

$4.8 Million Hungarian Manufacturing Company for U.S

Hurricane Shutter Products Branch Manager / V.P of Sales and Marketing

Sales Achievements: Hired at start-up to develop Sales and Marketing plan for company.

Personally, exceeded first and second years sales projections by $1.7 Million.

I was the Project Manager solely responsible for selling, developing, managing, and completing South Carolina's FEMA largest storm shutter project in 2003.

Director of Sales and Marketing

Clay Hill Knits, LLC

1990 — 1996

Achievements: Hired at start-up to develop Sales and Marketing for company

Personally, exceeded sales goals the first two years by $6 million.

I developed national Fortune 500 apparel designers like Nike, Polo, Ducks Unlimited, and Timberland

I developed an incredibly unique sales and marketing campaign that allowed me direct contact with key decision makers with many fortunes 500 companies in the textile industry.

Responsibilities: Responsible for all USA sales and marketing for company

Hired and managed four rep groups across the US that exceeded sales of $13 million.

EDUCATION

University of Kentucky Lexington

January 1984 — January 1989

1984 - 1989 University of Kentucky Lexington, KY - Field of Study - Business Marketing

ACHIEVEMENTS

Achievements: First Estimator hired at start-ups to develop sales and marketing. Exceeded all first year’s sales goal by 26% + and grew 23%-25% each second year due to my efforts with a 55% close ratio. With Bath-Fitter I was promoted to Senior Sales Estimator and Company Sales Trainer 2006. Top Salesperson of the Year 2005 - 2008 out of all branches in South Carolina and Georgia. Left the company to start a new business.



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