EMILY EBINNE

CUSTOMER SERVICE REPRESENTATIVE

ST. LOUIS, UNITED STATES

314-***-****

DETAILS

St. Louis, United States

314-***-****

ad4mwn@r.postjobfree.com

SKILLS

Computer Skills

Ability to Work Under Pressure

Communication Skills

Operations Management

Customer Relations

Problem-Solving

Leadership

Teamwork

Time Management

Verbal and Written Communication

Customer Service

Inventory Management

Decision-Making

PROFILE

Experienced Operations Manager and Assistant General Manager with a strong background in the restaurant industry. Skilled in problem-solving, quick decision-making, and customer relations. Demonstrated ability to think critically and provide excellent customer service. Highly responsible and reliable with strong verbal and written communication skills. Efficient in time management and a fast learner. Experienced in leadership and teamwork, ensuring customer satisfaction and retention. Proficient in alpha-numeric keyboarding and committed to delivering high-quality results. Seeking a position as an Online Chat Assistant to utilize my skills and contribute to a dynamic team.

EMPLOYMENT HISTORY

Operations Manager at First Watch

June 2023 — January 2024

As an Operations Manager at First Watch, I was responsible for overseeing the daily operations of the restaurant. I managed a team of employees, ensuring smooth and efficient service delivery. I also handled customer inquiries and resolved any issues that may arise. Additionally, I managed inventory, ordered supplies, and maintained compliance with health and safety regulations.

●Oversee daily operations of the restaurant, ensuring smooth and efficient service delivery.

●Manage a team of employees, ensuring they are well-trained and motivated.

●Handle customer inquiries and resolve any issues that may arise.

●Manage inventory, order supplies, and maintain compliance with health and safety regulations.

Assistant General Manager at California Pizza Kitchen

May 2012 — February 2023

As an Assistant General Manager at California Pizza Kitchen, I played a key role in overseeing the operations of the restaurant. I assisted the General Manager in managing a team of employees, ensuring smooth and efficient service delivery. I also handled customer inquiries and resolved any issues that may arise. Additionally, I assisted in managing inventory, ordering supplies, and maintaining compliance with company standards and policies.

●Assist the General Manager in overseeing the operations of the restaurant.

●Manage a team of employees, ensuring smooth and efficient service delivery.

●Handle customer inquiries and resolve any issues that may arise.

●Assist in managing inventory, ordering supplies, and maintaining compliance with company standards and policies.

Hospitality Manager at Casa Gallardo, St. Louis

November 2002 — March 2012

●Set and monitored performance goals for employees and provided feedback to ensure goal achievement

●Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback

●Created and enforced a comprehensive health and safety policy that minimized the risk of accidents and food contamination

EDUCATION

Associates-Accounting, Hickey College

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