Customer Service Housekeeping Supervisor
Resume:
Don
GOTHAMA DISSANAYAKA
CONTACT ME
ABOUT ME
SKILLS
Seeking to become an integral and involved member of a company in the hospitality industry, by contributing my ideas and work habits with my experience of over two decades.
Efficient Team Leader with combined communication, interpersonal and problem solving skills with analytical decision making and leadership capabilities to enhance organizational objectives.
Accomplish professional customer service with large experience in hospitality industry and demonstrated performance in account growth and management,
customer service and needs analysis, presentation, negotiation, program development and implementation. My experiences can be of help in development of my colleagues as well as motivating and guiding them to a positive public relations environment.
My Curriculum Vitae is enclosed herewith for your
review. I look forward for a positive reply from your organization. Hope to have a discussion with you in this regard. Meanwhile, thank you for considering my
application.
EDUCATION
G.C.E. O/L Examination (1986)
G.C.E. A/L Examination (1989)
Examination for Central Recruitment of Minor
employer type-C-1990
Examination for Central Recruitment of Crop
Clarks-type-3-1990
********@*****.***
********@*****.***
No.16/08, Koralawella,
Moratuwa, Sri Lanka.
Hardworking and self motivated
Co-operative and sociable
Good presentation &
Communication Skills
Pleasant Manner
well knowledge about computer
MS Office (Fidelio, Opera)
E mail and Internet
SPECIAL AWARDS
Nominee for the Employee of
month (1993 May, 1994 July)
the Best Groomed Employee of
August 1995
Member of Quality Circle Team
TRAINING SKILLS
Telephone Manners & how to Welcome a Guest.
Basic First Aid & Fire Fighting Training.
Housekeeping in the Deluxe Hotel.
How to handle Guest Complaints.
Training Moments on the job (TWI Method)
Keys to Professional Service.
Supervisor Toolkit – 3 (DECISION MAKING)
Being a Mentor.
Chemical Awareness & Training & Safety
Organizing & Managing Housekeeping.
Laundry Management and Technology
(SRI LANKA INSTITIUTE OF TEXTILE & APPAREL)
PERSONAL DETAILS
Nationality : Sri Lanka
Date of Birth : 03/07/1969
Gender : Male
Marital Status : Married
Passport No : N 7739635
REFERENCES
Mr. Chamila Bandara
Resident Manager
Sky Beach Hotel
Maldives
Mobile : +960*******
Mr. Merza Borham
Residence Manager
Lanka Princess Hotel
Aluthgama
Srilanka
More than twenty years of housekeeping experience.
Thorough knowledge of methods of cleaning rooms.
Great knowledge of proper use and storage of cleaning chemicals.
Considerable knowledge of equipments.
In depth ability to select, train, evaluate, motivate and discipline as needed.
Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.
Strong working knowledge of all Housekeeping administrative functions to include scheduling, Status, pay roll and other clerical areas.
Great working knowledge of material control to include purchasing requisitioning of Department supplies.
Remarkable ability to lead, guide, direct, develop and motivate people at all levels.
Considerable computer software knowledge to include Word, Excel and Fidelio.
Excellent interpersonal, customer service, team building and problem solving skills.
Uncommon ability to calmly handle difficult situation. SUMMERY OF QUALIFICATIONS
WORKING EXPERIENCE
Mount Lavinia Hotel, Colombo, Sri Lanka
P/A helper 1992
Room boy 1993
Minibar Operation 1996
Senior Room boy 1998
Shift Leader 2000
P/A HK Supervisor 2001
Floor Supervisor 2003 Villa Palma Hotel Ja-Ela, Sri Lanka
Executive Asst: Housekeeper 2006 April to 2006 November. Sofitel city Centre Hotel and Residence Dubai U.A.E.
Floor supervisor (level.4) 2008 August to 2012 April. Pullman Dubai Deira city Centre Hotel and Residence
Housekeeping supervisor (level.3) 2012 May to 2014 May. Taj Samudra Hotel Colombo
Housekeeping Supervisor 01st of September 2014 September to 2015 January. The Fortress Resort and Spa Galle Sri Lanka
Asst.Executive Housekeeper 11th February……2015 February to 2017 December. Best Western Hotel Colombo Sri Lanka
Executive Housekeeper 10th January 2018 January to 2020 January. Namariq Residency, Jeddah KSA
Housekeeping Officer 6th January 2020 January to 2022 April Sooriya Resort and Spa, Tangalle, Sri Lanka
Executive Housekeeper 2022 November to 2023 April Lanka Princess Hotel, Alutgama Sri Lanka
Manager Housekeeping
I do hereby conscientiously declare that all the details specified & described herein are true & accurate to the best of my knowledge.
Date Signature
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