Quanye Ball

Mobile, AL *****

ad4mw1@r.postjobfree.com

+1-251-***-****

• History of settling claims in a timely fashion

• Adept at working under pressure and the restraints

• Maintained spreadsheets to ensure claim compliance deadlines met

• Proven ability to multitask effectively

• Proficient in Xactimate, XactAnalysis, CMS

• QA/QC claim handling & claim review

• Motivated Claims Adjuster specializing in personal, property and casualty loss and damages.

• Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

• Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness.

• Trustworthy and dependable.

Authorized to work in the US for any employer

• Proven ability to work independently effectively Authorized to work in the US for any employer

Work Experience

Independent Field Adjuster

CNC Catastrophe & National Claims - Mobile, AL

February 2023 to Present

Contacted claimants to schedule appointments to inspect for catastrophe related losses * Electronically entered findings and submitted documents to be reviewed for processing * Provided courteous customer care * Entered info on submitted claims to ensure timely progression of claim determination and eligibility

* Liaison for agents, adjusters, and insureds, providing information to ensure timely claims process * Contacted adjusters to advise them of outstanding invoices needing submittal * Advised outside adjuster to complete daily billing of outstanding invoices to be approved for payroll * Generated reports to track problematic insurance claims * Entered information on submitted claims to ensure timely progression of claim determination and eligibility * Processed flood, Wind & Hail related condo/mobile home and homeowner's claims * Ensured compliance standards were met for NFIP claims General Manager

McDonald's - Mobile, AL

June 2023 to February 2024

My duties were to be responsible for running a profitable restaurant and ensuring the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. I was alsoresponsible for hiring and developing Department and Shift Managers to ensure the restaurant has the right team to lead in the future.

CNA/Caregiver

Mobile, AL

March 2022 to February 2024

• Administered medication to patients according to their physician's instructions

• Developed various behavior assessments to analyze patient's progress

• Assisted in proper bathing protocols to ensure patient hygiene

• Created schedule for patients based on their educational and developmental needs

• Communicated with patient families to keep them aware of ongoing treatment plans

• Rated excellent by families due to strongcommunication skillsand empathy

• Provided short-care term to patients recovering from surgery

• Offered companionship to patients receiving healthcare treatments Customer Care Representative

IQVIA - Mobile, AL

November 2022 to February 2023

• Manage and respond to inbound and outbound calls/inquiries using a telephony, virtual, and chat platform and make outbound calls to HCPs and patients.

• Provide program information for prescribed product as needed and/or required, as well as report adverse events through approved processes to ensure compliance.

• Utilize approved resources and maintain compliance with program standards for calls, chats, or emails.

• Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports

• Obtain all KPI’s including calls handled, schedule adherence, quality scores (call and system), training assessments, and certifications.

• Quickly identify what the caller is inquiring about and triage to the appropriate department.

• Complete and accurate documentation of all calls, chats and emails. CSR - Customer Service Representative

ADT - Mobile, AL

June 2022 to November 2022

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call-related information for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues

• Upsells to customers as necessary

Benefit Specialist

Concentrix - Mobile, AL

December 2021 to June 2022

• Reviewing and interpreting policy provisions, gathering necessary medical evidence to arrive at a timely decision. Exercise limited autonomy to approve initial and ongoing payments based on a holistic file evaluation.

• Develop case files that showcase sound decision-making in accordance with documented procedures, using claim facts, policy provisions, and special handling agreements. Customer Service Representative

Alorica - Mobile, AL

March 2021 to December 2021

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call-related information for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues

• Upsells to customers as necessary

Education

Associate's degree in General Studies

Bishop State Community College - Mobile, AL

August 2022 to Present

High school diploma

Mattie T Blount High School - Mobile, AL

August 2017 to May 2021

Skills

• Call center (5 years)

• Customer service (5 years)

• Negotiation

• Customer support (5 years)

• Adjusting (3 years)

• Typing (5 years)

• Microsoft Word (3 years)

• Appointment scheduling (3 years)

• Data entry (2 years)

• Salesforce (4 years)

• Microsoft Office

• Communication skills

• Typing

• Customer service

• Human resources

Certifications and Licenses

Statefarm Auto

Statefarm Property

TWIC Card

January 2024 to Present

Driver's License

Contact this candidate