Customer Service Care
Resume:
Quanye Ball
Mobile, AL *****
**********@*****.***
• History of settling claims in a timely fashion
• Adept at working under pressure and the restraints
• Maintained spreadsheets to ensure claim compliance deadlines met
• Proven ability to multitask effectively
• Proficient in Xactimate, XactAnalysis, CMS
• QA/QC claim handling & claim review
• Motivated Claims Adjuster specializing in personal, property and casualty loss and damages.
• Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
• Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness.
• Trustworthy and dependable.
Authorized to work in the US for any employer
• Proven ability to work independently effectively Authorized to work in the US for any employer
Work Experience
Independent Field Adjuster
CNC Catastrophe & National Claims - Mobile, AL
February 2023 to Present
Contacted claimants to schedule appointments to inspect for catastrophe related losses * Electronically entered findings and submitted documents to be reviewed for processing * Provided courteous customer care * Entered info on submitted claims to ensure timely progression of claim determination and eligibility
* Liaison for agents, adjusters, and insureds, providing information to ensure timely claims process * Contacted adjusters to advise them of outstanding invoices needing submittal * Advised outside adjuster to complete daily billing of outstanding invoices to be approved for payroll * Generated reports to track problematic insurance claims * Entered information on submitted claims to ensure timely progression of claim determination and eligibility * Processed flood, Wind & Hail related condo/mobile home and homeowner's claims * Ensured compliance standards were met for NFIP claims General Manager
McDonald's - Mobile, AL
June 2023 to February 2024
My duties were to be responsible for running a profitable restaurant and ensuring the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. I was alsoresponsible for hiring and developing Department and Shift Managers to ensure the restaurant has the right team to lead in the future.
CNA/Caregiver
Mobile, AL
March 2022 to February 2024
• Administered medication to patients according to their physician's instructions
• Developed various behavior assessments to analyze patient's progress
• Assisted in proper bathing protocols to ensure patient hygiene
• Created schedule for patients based on their educational and developmental needs
• Communicated with patient families to keep them aware of ongoing treatment plans
• Rated excellent by families due to strongcommunication skillsand empathy
• Provided short-care term to patients recovering from surgery
• Offered companionship to patients receiving healthcare treatments Customer Care Representative
IQVIA - Mobile, AL
November 2022 to February 2023
• Manage and respond to inbound and outbound calls/inquiries using a telephony, virtual, and chat platform and make outbound calls to HCPs and patients.
• Provide program information for prescribed product as needed and/or required, as well as report adverse events through approved processes to ensure compliance.
• Utilize approved resources and maintain compliance with program standards for calls, chats, or emails.
• Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports
• Obtain all KPI’s including calls handled, schedule adherence, quality scores (call and system), training assessments, and certifications.
• Quickly identify what the caller is inquiring about and triage to the appropriate department.
• Complete and accurate documentation of all calls, chats and emails. CSR - Customer Service Representative
ADT - Mobile, AL
June 2022 to November 2022
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Benefit Specialist
Concentrix - Mobile, AL
December 2021 to June 2022
• Reviewing and interpreting policy provisions, gathering necessary medical evidence to arrive at a timely decision. Exercise limited autonomy to approve initial and ongoing payments based on a holistic file evaluation.
• Develop case files that showcase sound decision-making in accordance with documented procedures, using claim facts, policy provisions, and special handling agreements. Customer Service Representative
Alorica - Mobile, AL
March 2021 to December 2021
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Education
Associate's degree in General Studies
Bishop State Community College - Mobile, AL
August 2022 to Present
High school diploma
Mattie T Blount High School - Mobile, AL
August 2017 to May 2021
Skills
• Call center (5 years)
• Customer service (5 years)
• Negotiation
• Customer support (5 years)
• Adjusting (3 years)
• Typing (5 years)
• Microsoft Word (3 years)
• Appointment scheduling (3 years)
• Data entry (2 years)
• Salesforce (4 years)
• Microsoft Office
• Communication skills
• Typing
• Customer service
• Human resources
Certifications and Licenses
Statefarm Auto
Statefarm Property
TWIC Card
January 2024 to Present
Driver's License
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