Brian Silvey

Highland Park, NJ ***** 732-***-****

ad4mvp@r.postjobfree.com linkedin.com/in/ishtam

SUMMARY

Extensive experience in Business Analyst roles, particularly in the areas of Salesforce customization, user acceptance testing, and enhancing enterprise systems for clients in highly regulated industries. Skilled in gathering and analyzing business requirements, managing Salesforce enhancement projects, and providing functional support to teams demonstrating my ability to drive digital transformation.

EXPERIENCE

New England Biolabs (remote, on-site 1x each month/Ipswich, MA) 10/2023 – Present

Senior Business Analyst

●Partnered with business stakeholders and cross-functional technical teams to gather, define, and analyze business requirements ensuring system enhancements and customizations aligned with departmental and international subsidiary needs

●Collaborated in development of customized solutions for Operations, Sales, and Marketing, and Business Continuity teams to enhance functionality, reduce errors, increase efficiency, and improve data accuracy

●Managed enhancements to existing systems to release new features, product releases, marketing campaigns, promotional contests, alerts, billing, revenues, and payments

●Wrote user stories, acceptance criteria, feature description decks, process flows, managed traceability and User Acceptance Testing (UAT) ensuring solutions met user requirements and functional specifications were free of bugs

●Utilized an analytical and data-driven approach to identify actionable insights from large data sets using SQL, Reports, and Dashboards

●Supported marketing strategies within Salesforce CRM, utilizing Campaigns, Email templates, and Pardot integration for promotion

●Provided timely status updates to executive management on initiatives, identifying risks and proactively recommending solutions to ensure project success

GalaxE.Solutions (on-site, remote, Somerset, NJ) 05/2011 – 9/2023

Senior Business Systems Analyst

●Enhanced capabilities of enterprise systems for clients among health plans, pharmacy benefit managers, healthcare financial payments, and pharmaceutical manufacturers using varied delivery methodologies and technologies.

●Managed enhancements to automate the enrollment process for new health plan members, including verifying eligibility, processing applications, and maintaining accurate member records.

●Managed Real-time Adjudication enhancements to modernize the Point of Sale (POS) and backend processing of pharmacy claims submitted by healthcare providers for services rendered to members, ensuring accuracy and timely payment.

●Managed enhancements to establish and maintain networks of healthcare providers, negotiating contracts, and ensure network adequacy to meet member needs

●Managed enhancements to customer service solutions and mobile access for health plan members, including answering inquiries, resolving issues, and educating members about their benefits and coverage

●Managed enhancements to Clinical Decision Support, Formulary Management, and Electronic Prior Authorization (ePA) systems to monitor and utilize the use of healthcare services to ensure appropriateness, quality, and cost-effectiveness

●Enhanced patient engagement features, such as medication adherence reminders and educational resources, integrated into POS systems to support better health outcomes.

●Generated and maintained financial reports of health plan operations, including budgeting, forecasting, and financial reporting.

●Analyzed data related to member demographics, claims, utilization, and outcomes to inform decision-making and improve operational performance.

●Identified and mitigated risks related to health plan operations, such as fraud, waste, abuse, and other operational risks.

●Led user acceptance testing efforts for the implementation of new enterprise systems, ensuring alignment with client needs and industry standards while maintaining a focus on quality and efficiency.

PCS Revenue Control Systems (on-site, Englewood Cliffs, NJ) 03/2010 - 12/2011

SDLC Project Manager/Business Analyst

●Managed enhancements and projects for a local leader in school food and nutrition technologies, providing a complete and fully integrated line of products and services to the K-12 market.

●Gathered business and functional requirements for the implementation of Free and Reduced (F&R) Scanning and Online Apps, streamlining the application process and increasing participation by 18%.

●Managed the Summer Food Service Program sign-ups, increasing enrollment by 12% through targeted outreach and improved registration processes.

●Managed the development of requirements for Special Diets, including Allergen tracking & Doctor’s Diet Orders, ensuring compliance with dietary requirements and improving meal customization options.

●Gathered business and functional requirements for Catering Management systems, enhancing efficiency in event planning and order processing for catering services.

●Implemented Household Income Surveys systems, improving data collection accuracy and compliance with federal regulations for F&R Scanning & Online Apps.

●Developed Custom Forms and Processes to meet specific client needs, enhancing system flexibility and usability.

●Collaborated with cross-functional teams to gather requirements, analyze business processes, and develop solutions to meet client needs.

●Utilized project management methodologies to manage projects from initiation to completion, ensuring deliverables were completed on time and within budget.

●Conducted stakeholder meetings and presentations to communicate project status, gather feedback, and ensure alignment with project goals.

●Developed and maintained project documentation, including business requirement documents, functional specifications, and project plans.

Synchronoss Technologies (on-site, Bridgewater, NJ) 05/2007 – 12/2010

Business Analyst

●Played a key role in gathering and analyzing business requirements from stakeholders to drive the development of innovative solutions for telecommunications and technology clients.

●Collaborated closely with cross-functional teams, including developers, project managers, and clients, to ensure the successful delivery of projects on time and within budget.

●Led the development and documentation of business requirements, functional specifications, and process flows, ensuring clarity and alignment with project objectives.

●Participated in testing and quality assurance efforts to ensure that solutions met business requirements and functioned as intended.

●Contributed to the continuous improvement of business analysis processes and methodologies, driving efficiency and effectiveness across the organization.

●Provided support and guidance to junior business analysts, fostering their professional development and enhancing team performance.

●Developed strong relationships with clients, earning a reputation for delivering high-quality work and exceeding expectations.

●Resolved customer reported issues by researching and exploring answers and alternative solutions, implementing solutions and fulfilling requests.

●Worked cohesively in a team environment to handle daily management of customer requests:

oTier I support for trouble tickets entered by customer

oTrack timeliness for on-going customer projects

oAlert customer to new product functionality

●Interacted with the Product Development team to push product enhancements

●Worked with Product Development to test new enhancements made in the applications

EDUCATION

●Rutgers University Graduate School of Business, MBA with Supply Chain concentration, 2012

●Ohr Somayach Yeshivah, Bachelor’s Degree in Talmudic Law, 2003

●Monmouth University, Bachelor’s Degree in Mass Communications, 2000

TECHNOLOGIES & TOOLS

●Salesforce.com · Marketo · Pardot · Agile Delivery methodologies · Jira · Confluence · PowerBI · Excel · SQL · SAP · Visio · Lucidchart

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