Thandi Morris

ad4mvc@r.postjobfree.com 678-***-**** Marietta, GA

SUMMARY

Seeking Customer Service Rep role with 6 years of experience in customer service, relationship building, and processing transactions. Skilled in maintaining customer records, handling payments, and loan processing from tenure at Kinsmith Finance. Demonstrated ability to provide exceptional service in fast-paced environments, as evidenced by previous roles at Bojangles' and Krystal.

WORK EXPERIENCE

Kinsmith Finance Atlanta, GA

Customer Service Representative Jun 2023 - Feb 2024

• Managed customer inquiries and nurtured relationships, ensuring high levels of satisfaction and retention.

• Handled the processing of loan applications and effectively maintained accurate customer records.

• Facilitated the loan closing process and monitored the timely collection of customer payments. Bojangles' Restaurants, Inc Marietta, GA

Crew Member Jul 2022 - Mar 2023

• Managed financial transactions accurately, ensuring a seamless checkout experience for customers.

• Delivered exceptional customer service, addressing inquiries and concerns with professionalism and courtesy. Fried Tomato Buffet Kennesaw, GA

Cashier Apr 2022 - May 2022

• Efficiently processed customer transactions, maintained accurate cash handling, and provided exceptional customer service at Fried Tomato Buffet, ensuring a welcoming and efficient dining experience. Aromatic Fragrances International Cartersville, GA Production Worker Mar 2021 - Sep 2021

• Accurately measured and combined chemical ingredients according to detailed production specifications.

• Maintained adherence to safety protocols during the chemical handling and mixing process. Bojangles' Restaurants, Inc Marietta, GA

Crew Member Nov 2018 - May 2019

• Provided high-quality customer service, ensuring satisfaction by efficiently taking and processing orders.

• Managed drive-thru operations, maintaining quick service standards and accurate food packaging. Stepping Stones Canton, GA

Teacher Nov 2017 - Dec 2017

• Developed and implemented engaging lesson plans for diverse groups of students aged 3-5, fostering a nurturing and stimulating educational environment at Stepping Stones. Brian Center Canton, GA

Dietary Aide Feb 2017 - May 2017

• Supported kitchen operations by maintaining cleanliness standards, ensuring all dishes and utensils were properly sanitized and ready for use.

• Facilitated meal service efficiency by competently handling tray line preparations and assisting the cook as needed. Krystal Marietta, GA

Crew Member May 2016 - Sep 2016

• Managed drive-thru operations, ensuring efficient order processing and customer satisfaction.

• Handled cash register responsibilities with accuracy, maintaining financial integrity in all transactions. Golden Living

Dietary Aide Feb 2016 - Apr 2016

• Assisted in meal preparation and distribution by efficiently managing the tray line, ensuring timely service to residents.

• Maintained cleanliness and hygiene standards by thoroughly washing dishes and supporting kitchen upkeep. Roswell Nursing and Rehab Center Roswell, GA

Housekeeper May 2015 - Sep 2015

• Maintained a high standard of cleanliness and sanitation by thoroughly cleaning resident rooms, removing trash, and ensuring floors were swept and mopped.

• Managed linen distribution efficiently, ensuring timely delivery to appropriate hall locations. Brian Center

Dietary Aide Oct 2011 - Apr 2012

• Provided nutritional support and meal assistance to residents, ensuring adherence to dietary guidelines and maintaining high standards of hygiene and safety within the Brian Center's food service operations. Dollar General

Cashier Dec 2010 - Apr 2011

• Efficiently processed customer transactions, maintaining accuracy in cash handling and financial exchanges.

• Assisted in inventory management and restocking merchandise, ensuring optimal shelf organization and product availability.

Kohls

Cashier Jan 2009 - Aug 2009

• Managed point-of-sale transactions, ensuring accurate processing of payments and efficient handling of customer purchases while maintaining stock levels on the sales floor. EDUCATION

GED

GED

Cherokee Youth Works

CERTIFICATIONS

driver's license, Driver's License

SKILLS

Microsoft • Customer Service Experience • Communication • Working Knowledge of Food Prep Techniques • Math Skills • Knowledge of Basic Cash Handling Procedures • Typing • Childcare (1 Year) • Dietary Aide Experience • Kitchen Experience • Laundry • Cleaning Experience • Teaching • Babysitting • Microsoft Word (10+ Years) • Food Service • Customer Service • Restaurant Experience • Microsoft Office • Computer Skills • Experience With Children

• Hotel Experience • Warehouse Experience (Less Than 1 Year) • Communication Skills • Computer Literacy • Basic Math

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