CURRICULUM VITAE

LINDSAY GRELL BRUNEY

**** ****** **, *******, ** 33023

Tel: 954-***-****

Email: ad4mul@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned management professional with over 17 years of experience in retail and operational environments, travelled worldwide for business.. Adept at driving customer satisfaction improvements, optimizing the bottom line, and turning around underperforming operations. Expert in building and leading teams focused on delivering outstanding customer service. Committed to operational excellence and known for a proactive approach to addressing challenges and implementing effective solutions.

CORE COMPETENCIES

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Sales & Margin Improvement

Travel experience

Team Building & Training Cost-Reduction Strategies

Order Fulfillment & Procurement

Retail Space Design and Layout

PROFESSIONAL EXPERIENCE

Rooms-R-Us, Trinidad &Tobago

General Manager/Owner. April 2008 - February 2022

Managed operations, including employee scheduling, recruitment, training, and performance monitoring.

Enhanced customer service by identifying current and future needs through strong customer and market analysis.

Maintained optimal stock levels to ensure product and service availability.

Developed pricing strategies, sales promotions, and marketing tactics based on market trends and financial analyses.

Drove profitability and sales records by reviewing financial statements and adjusting marketing strategies accordingly.

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WESTPORT, Trinidad &Tobago

General Manager June 2002 - October 2008

Oversaw daily store operations, including financial management, staffing, customer service, and inventory management.

Implemented strategies to ensure the store met its sales targets and maintained high standards of merchandising and customer experience.

Motivated staff to provide an exceptional shopping experience, leading to increased sales and customer loyalty.

Work Experience in the United Kingdom

MEDAS

Accounts Payable Supervisor February 2001 - December 2002

Managed invoice control, verification, and financial data management.

Led a team of six, providing training and support on SAP/Viewstar applications.

Engaged in client presentations, including to the BBC, showcasing new services.

Northwick Park Hospital England

Call Centre Coordinator / Ward Administrator March 1999 - January 2002

Maintained patient databases and trained staff on patient management systems.

Ensured efficient information access for multidisciplinary teams, improving patient care.

The Swan

Food & Beverage Supervisor April 1995 - May 1996

Oversaw bar operations, including staff training, stock purchasing, and customer service.

EDUCATION AND TRAINING

Bachelor of Arts (Hons), Business Administration**, Middlesex University, London, 1999-2002

Access to Business in Higher Education, City of Westminster College, London

Service for Sales Certificate, International Management Association London, 1996

I.T. SKILLS

- Microsoft Office, Windows 98, 2000, XP, ICS, SAP, VIEWSTAR

REFERENCES

Available upon request.

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