MARY T. ENDLER

Jacksonville, Florida

904-***-****

ad4mub@r.postjobfree.com

OBJECTIVE

Experienced Customer Service Representative with 6 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming and outgoing calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

EXPERIENCE

TEKsystems/Get Insured

Customer Service Representative July 2023 – Current

Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Educated clients about health insurance coverage options, benefits and costs.

Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.

Assisted customers in navigating company website to claim or setup their online account access .

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues if needed by another representative.

Met and Exceeded performance metrics consistently.

Developed rapport with customers through active listening skills, leading to positive feedback from clients.

Citibank

Fraud Early Warning September 2022 to April 3023

Performed risk assessments to determine level of fraud risk and prioritize investigations. Fraud Early Warning

Produced detailed reports of fraud investigations and presented findings to senior management.

Evaluated customer data to identify and prevent fraudulent activities.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Analyzed large amounts of data to find patterns of fraud and anomalies.

Developed and implemented procedures to detect and prevent fraud.

Reviewed transactions and receipts to identify any suspicious activity.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Amazon

Prime Now Shopper October 2018 to August 2022

Shopping to fill customer online orders in a Whole Foods setting.

Use of smart phone to scan item barcodes.

Use of app to chat with customer as needed.

Bag and stage order according to temperatures. Occasionally answering questions from Whole Foods Customer.

Stocking supplies when needed

Consistently met deadlines and quality goals for accuracy and timeliness.

Tracked substitutions and informed customers of changes.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Selected best-quality perishable items such as meat and produce.

Demonstrated speed and accuracy in order item selection.

Scanned each item's barcode before item's removal from shelf.

Worked productively with customers to meet order requirements and service expectations.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Verified each item matched order sheet's description.

Stored perishable items in refrigerated area until customer's pickup.

Retrieved customer's order after payment, and assisted with transport to vehicle.

Sales Associate Lorraines Embroidery

Walmart Stores, Inc Walmart

Temp Worker Various Temporary Employment Agencies

Various Employment including:

Banking Customer Service

Inbound Telemarketing

General Customer Service

Tech Support

EDUCATION

North Brunswick Township High School

The Bryman School Certificate in Travel and Tourism

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