Jeffrey I. Horne

** ******* *****

Augusta, Georgia 30907

Cell: 760-***-****

ad4mu8@r.postjobfree.com

Qualifications

Talents and experience exceed 20 years in the automotive service industry. Senior level management experience with a progressive track record in multi-million dollar retail and service operations. Specialized experience includes customer service and employee motivation and development, enhancing sales techniques and training programs for independent dealers.

Management and Supervision

Created work environment that generated excitement and promoted a competitive staff response.

A strong communicator with a natural ability to interface effectively with all levels of corporate management and employees.

Goal oriented and dedicated team player.

Oversee compliance to all OSHA requirements, unemployment rebuttals, Worker’s Compensation, liaison in all final personnel matters.

Experience in opening new automotive service centers.

Training and Motivation

Instructed independent dealers in the discipline of:

Developing customer confidence and loyalty.

Sales techniques.

Service, integrity and image enhancements.

Merchandise selection, assortment and presentation.

Employee motivation and development.

Final authority in the selection and training of personnel for multiple retail/service operations.

Effective training of employees in both retail and service sales with increased emphasis on product knowledge and basic selling techniques; approach, listing, trading-up, building multiple sales and overcoming objections.

Employee History

08/2014 to 03/2019 Store Manager of All Tire & Service South Shore, Staten Island, NY

07/2013 to 03/2014 National Sales Manager for Wheel Supply Systems, Paramount, CA

02/2013 to 07/2013 Advisor/Sales Consultant for Rubber Options Trading Co.

05/2008 to 01/2013 Owner/Manager of Valero Service Station in San Jose, CA. Convenience store, propane outlet; leased trucks through Penske Truck Rentals.

06/2005 to 04/2008 Owner/Manager of Crown Point 76, San Diego, CA. Station was severely mishandled and dilapidated facility. I turned station into a profitable service center and expanded store sales, added U-Haul thereby expanding service and adding profitable income. Sold business and purchased service station in San Jose.

1995 to 2004 Store and Regional Manager/Sales Manager, Vespia Tire Center, Fairless Hills, PA.

1988 to 1995 National Instructor, L.J.T. Management Services, San Diego, CA.

Education and Training Bachelor of Science/Political Science, Arizona State University.

Successfully completed corporate training programs for Dealers and Managers for Goodyear Tire and Rubber Co., Unocal, Exxon, Mobil Oil, Valero, Conoco Phillips 76.

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