Lashawn Johnson

Orlando, FL

ad4mt6@r.postjobfree.com

407-***-****

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational

background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-

motivated and able to work both independently and as collaborative team member. Authorized to work in the US for any employer

Work Experience

Home Health Aide/ Caregiver

Sandcastle Home Senior Care - Orlando, FL

January 2018 to Present

Personal care aides assist clients in everyday tasks. Home health aides and personal care aides help people with disabilities, chronic illness, or cognitive impairment by assisting in their daily living activities. They often help older adults

who need assistance. Home health aides may be able to give a client medication or check the client's vital signs under the direction of a nurse or other health caree practitioner. Duties Home health aides and personal care aides typically do the following: * Assist clients in their daily personal tasks, such as bathing or dressing * Housekeeping, such as laundry, washing dishes, and vacuuming * Help to organize a client's schedule and plan appointments * Arrange transportation to doctors' offices or other outings * Shop for groceries and prepare meals to meet a client's dietary specifications *

Keep clients engaged in their social networks and communities Home health aides may provide some basic health- related services (depending on the state they work in), such as checking a client's pulse, temperature, and respiration

rate. They may also help with simple prescribed exercises and or with giving medications. Occasionally, they change

bandages or dressings, give massages, care for skin, or help with braces and artificial limbs. With special training,

experienced home health aides also may help with medical equipment such as ventilators, which help clients breathe.

Personal care aides-sometimes called caregivers or personal attendants-are generally limited to providing non-medical

services, including companionship, cleaning, cooking, and driving.Aides work under the direct supervision of medical

professionals, usually nurses. These aides keep records of services performed and of clients' conditions and progress.

They report changes in clients' conditions to supervisors or case managers, and work with therapists and other medical

staff.

Employment Security Representative

Department of Economic Opportunity OPS - Orlando, FL June 2017 to October 2017

Customer service representatives listen and respond to customers' questions. Customer service representatives

• interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

Listen to customers' questions and concerns, and provide answers or responses. Provide information about products and services, handle returns or

complaints, record details of customer contacts and actions taken. Customer service representatives typically provide

services by phone, but some also interact with customers face to face, or by email or live chat. The specific duties of customer service representatives vary by industry. Customer service representatives typically use a telephone,computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers.

Shelter Advocate

Harbor House of Central Florida - Apopka, FL

April 2014 to August 2015

Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including

support for families. May assist clients in identifying and obtaining available benefits and social and community services.

May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems

relevant to domestic violence, human relationships, rehabilitation, or dependent care.This position also requires

knowledge of case management skills, the ability to provide effective and immediate crisis intervention for clients, and to facilitate support groups.

Data Processing Specialist/Customer Service

Juvenile Assessment Center - Orlando, FL

May 2013 to April 2014

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.Perform duties too varied and diverse to be classified in any specific office clerical

occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones,

bookkeeping, typing or word processing, stenography, office machine operation, and filing. Deputy Clerk, Senior

Orange County Clerk of Courts - Orlando, FL

August 2002 to August 2012

General Purpose of the position: Performed a variety of clerical duties which pertained to basic filing to specialized

clerical duties depending on Division assignment. Processing and maintenance of legal/court records and associated

payment of fees/ fines that included court costs. Receive incoming calls and provided routine information upon request as well as interview and interact face to face with customers. Essential Duties and Responsibilities: Conducted training and mentoring to new Deputy Clerks. Assisted supervisors in coordinating and assigning schedules as needed daily to assist in the division.Organized, assigned, and supported supervisors in preparing court records, collection of fines and court ordered fees, collection of civil suit deposits; maintenance of court minutes, court records and preparation of court

dockets. Provided back-up support to multiple areas of assignment and resolved complex customer service issues.

Computer Equipment and Software Requirements: Worked with a personal computer in a Windows environment and utilized word processing, spreadsheet and e-mail applications. Used specific computer applications that included case

management and data entry programs. Operated a variety of office equipment including, computer keyboard, scanning

equipment, printer, fax machine, copying machine, telephone, typewriter, calculator, etc. Data Entry Clerk/ Call Center

Precision Response Corporation - Orlando, FL

February 1997 to May 2002

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual

establishments and may include a combination of answering telephones, bookkeeping, typing or word processing,

stenography, office machine operation, and filing. Education

American Safety and Health Institute

February 2018 to February 2020

Bachelor's in Criminal Justice

Columbia College - Orlando, FL

June 2014

Skills

• Home Health (10+ years)

• Data Entry (10+ years)

• Excel (10+ years)

• Word (10+ years)

• Data-Entry (10+ years)

• Typing (10+ years)

• Customer Service (10+ years)

• Data Entry Operator (10+ years)

• Care Giver

• Direct Care

• Personal Care

• Home Care

Assessments

First Aid — Familiar

November 2019

Treating common medical emergencies.

Full results: https://share.indeedassessments.com/ share_to_profile/3588526816c4ee95d5711e79ab19e728eed53dc074545cb7 Nursing Skills: Patient Focus & Orientation — Proficient November 2019

Addressing concerns and using sensitivity when responding to needs and feelings of patients. Full results: https://share.indeedassessments.com/ share_to_profile/559665a2f09e9ab641dccc7130ad91c2eed53dc074545cb7 Workplace English — Highly Proficient

November 2019

Understanding spoken and written English in work situations. Full results: https://share.indeedassessments.com/share_to_profile/ f6fa655e79ca84f4db41a8788978c689eed53dc074545cb7

Electronic Medical Records: Best Practices — Proficient November 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ fc620cbbf98d4f274772dbb2d312f2e9eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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