Denise Zielke

Aurora, Illinois *****

630-***-****

ad4msm@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

Information Technology professional with Cisco and Microsoft 365/Windows 10 certifications. Skilled in providing exceptional customer service and technical support. Proficient in Windows 10, Microsoft Office applications (Excel, Word), and networking technologies (WAN, LAN). Eager to leverage skills in a desktop support role.

CERTIFICATIONS / TECHNICAL PROFICIENCIES

Certifications: 200-301 Cisco Certified Network Associate (CCNA), Microsoft 365 Modern Desktop Associate

Platforms: Proficient in Windows 10, Windows Server 2022

Programs: Microsoft Excel, Microsoft Word

Networking: WAN, LAN, Routing and Switching

WORK EXPERIENCE

Imaging Centers of America - Aurora, Illinois 8/2018 – 6/2021

Imaging Specialist

Created a welcoming space for all incoming patients while getting MRI's and other scans conducted.

Screened incoming patients via phone and in person to verify the information for both parties involved.

Prepared exam rooms via sanitation equipment and preparation of coils for each room

Scanned and positioned patients for MRI's and other tests and imaging requests.

Saint Patrick's Residence Nursing and Rehab Center - Naperville, Illinois 8/2009 – 8/2011

CNA

Provided social, mental, and emotional support to residents to improve their morale and mental health while in the rehabilitation center.

Assisted residents with daily hygiene regimen, including bathing, washing, brushing teeth, etc.

Reported patients' physical, mental, and emotional changes via charts after giving great attention to detail for each patient.

Transferred patients to designated rooms using gait belts, hoyer lifts, and easy stands while ensuring patient comfort and safety.

EDUCATION

Cisco Networking Academy – West Chicago, IL 2022

Cisco Academy and Microsoft Academy curriculum

Completed hands-on, instructor-led training in network troubleshooting and configuration.

Completed hands-on, instructor-led training in deploying, configuring, and maintaining Windows 10, as well as managing and protecting devices, apps, and data.

MRI Institute & Consulting Inc. – West Chicago, IL 2015

Completed hands-on MRI Technologist program.

Waubonsee Community College – Sugar Grove, IL 2013

Completed associate in general science.

RECENT TRAINING AND PROJECTS

Completed intensive training in Cisco network configurations and Microsoft 365 administration.

Gained hands-on experience in setting up and managing Windows 10 environments, implementing security measures, and troubleshooting network issues.

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