Scrum Master Project Manager

KEVIN PARHAM

Robbinsville, USA ***** • 609-***-****(H) 609-***-****(C) • ********@*********.***

PROFESSIONAL SUMMARY

As an experienced IT professional with diverse background as Release Train Engineer, Scrum Master, Product Owner, Project Manager, Business Analyst, and SAFe Coach, I am confident in my ability to bring value to your organization. With practical experience in UNIX, Windows, and Cloud architecture, I am well-equipped to tackle challenges of role and contribute to success of your team. I am a critical thinker with the ability to find issues and provide direction to resolution. I work seamlessly with offshore resources and have good client-facing skills. Proficient in Windows O/S and multiple web server platforms. Working with Scaled Agile Framework since 2017 and am a certified SAFe trainer for SAFe Scrum Master, Leading SAFe, and SAFe for Teams certifications. Over 28 years of experience as an IT Professional across multiple industries.

SKILLS

Scaled Agile

Documentation

Microsoft Excel Mastery

Cost-benefit analysis

Project Management

Business Requirements

Pivot tables

Executive-Level Presentations

SQL and Databases

KPI Tracking

Project finance

Requirements Analysis

WORK HISTORY

Business Analyst/Project Manager

Experis LLC Pharmaceutical Company USA (Bristol Myers Squibb) 07/2023 - 12/2023

Managed project life cycle of various Event Management software suites, from planning to execution and delivery

Wrote clear and concise business requirements documents for different products, ensuring alignment with stakeholder needs and expectations.

Analyzed ServiceNow tickets and requests, identifying and resolving issues related to incorrect processing.

Worked with technical teams to extract and verify user license data, ensuring accurate information for license renewal and procurement.

Worked with BMS Business clients for micro sites for marketing campaigns as BA/PM in charge of migrating functionality to new tool.

Analyzed various SAAS suites and provided feedback to business owners.

Created transition documents.

SAFe Coach and Scrum Master

TekSystems Telecommunications Company USA (AT&T) 03/2021 - 09/2022

Provided support for various ARTs across different domains, such as U-Verse/DTV Install/Repair, Construction and Engineering, and Corporate Security

Ensured team's alignment and productivity by resolving issues, removing obstacles, and offering guidance and feedback.

Collaborated with RTE and Team to create and maintain effective planning boards for PI execution.

Detected and corrected SAFe anti-patterns in collaboration with RTEs and Leadership

Organized and facilitated demonstrations of software updates and enhancements for clients.

Assumed role of RTE and coach when needed for several ARTs.

Led and implemented initiatives to optimize train performance and outcomes.

SAFe Coach and Product Owner

TekSystems Telecommunications Company USA (AT&T) 10/2020 - 03/2021

Engaged with Clients, developers, and SMEs to elicit and clarify user stories.

Analyzed data structure and identified and resolved data issues and discrepancies.

Worked closely with Scrum Master to support developers in delivering work that meets requirements.

Led backlog refinement sessions for team.

Assumed role of RTE and coach when needed and drove improvement on several ARTs.

Release Train Engineer (Sr. Scrum Master)/Sr. Project Manager

TekSystems Telecommunications Company USA (AT&T) 10/2019 - 01/2021

Servant leader for Agile Release Train with 5 to 9 teams and $5 million in funding

Created and implemented real-time audio masking solution to protect customers' credit card and checking account information from call center fraud.

Worked with Client and Product Management to create features in backlog.

Conducted and coordinated Pre PI-Planning and PI-Planning sessions both in-person and online.

Organized and facilitated various agile ceremonies, such as Scrum of Scrums, PO Sync, Retrospectives, Inspect and Adapt, and Demos

Identified and addressed SAFe Anti-Patterns and inefficiencies.

Led initiative on change delivery framework.

Provided guidance and feedback to scrum teams to enhance their performance and outcomes.

Achieved high level of program predictability metric of 92 first PI, 100+ for subsequent PIs.

Sr. Project Manager

TekSystems Telecommunications Company USA (AT&T) 01/2016 - 10/2019

Demonstrated excellence in managing and delivering projects within scope, schedule, and budget constraints.

Implemented automation solutions to enhance customer satisfaction and optimize operational efficiency.

Managed multiple in-flight projects concurrently.

Served as Triage PM for Business Unit

Evaluated and prioritized new projects and delegated them to suitable PMs.

Assumed role of Program Manager in their absence and ensured continuity of program activities.

Obtained SAFe Certifications.

Worked with leadership to implement various changes in delivery models.

Sr. Project Manager

Kelly Mitchell Group Telecommunications Company USA (AT&T) 05/2011 - 08/2015

Successfully executed various IT initiatives within agreed time frame and cost parameters

Led several small business transformation projects to enhance customer satisfaction and loyalty.

Managed multiple in-flight projects concurrently.

Provided mentorship and guidance to junior project managers.

Oversaw and coordinated projects across different functional areas.

Functioned as Change Manager on some applications as well as

Conducted Scrum of Scrums meetings for agile projects.

IT Manager/Business Analyst/Project Manager

Consultation Work (Web Based Company USA) 12/2008 - 05/2011

Provided IT expertise to two individuals planning to build web-based modeling enterprise.

Researched and purchased hosting venues, products, and services for project.

Developed requirements and design documents and built initial placeholder website and subsequent updates.

Configured MySQL databases, installed and configured vBulletin forum software, and maintained forum with upgrades and additional functionality.

Troubleshot server, connectivity, database issues and ran daily backups.

Served as single point of contact for site and negotiated downtime for server upgrades.

Developed business plans for new ventures for company and brand rollout.

IT Tech

The DataFinders Consulting Group, LLC (IT Service Company US A(Siemens)) 10/2008 - 11/2008

Performed computer refresh for MetLife's central New Jersey offices, ensuring optimal performance and security.

Inspected inventory, imaged laptops/desktops, restored users' files from backup site, configured remote access, encrypted hard drives, and distributed computers.

Business Analyst

Software Company USA (Oracle) 10/2007 - 09/2008

Ensured accurate and timely transaction processing as liaison with other divisions.

Collected, input, verified, corrected, and analyzed data to measure key performance indicators and compared them with actual versus business objectives.

Provided updates to management regarding budget to actual, informing them of deviations and opportunities.

Communicated Oracle Business practices to organization and monitored process and approvals for full compliance.

Drove transformation of processes and procedures and was responsible for maintenance and development of key systems used to track sales consultants' progress using Linux, Oracle APEX 3.01, 3.1, and Oracle 10g and11g.

Created transition documents

IT Specialist-Business Analyst

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 06/2006 - 03/2007

Provided 24/7 application support and monitoring for financial applications and an Enterprise Data Warehouse system, ensuring optimal performance and availability.

Investigated and resolved issues related to data quality, security, and functionality, using various tools and techniques.

Reviewed and provided feedback on technical documents, such as user manuals, release notes, and troubleshooting guides.

Supported migration of code to production environments in compliance with Sarbanes Oxley regulations, following best practices and standards

Trained and mentored offshore resources on application development, testing, and deployment processes.

Created transition documents/Run books.

IT Specialist-Technical Project Lead

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 03/2006 - 06/2006

Provided guidance and technical assistance to 11 developers upgrading web-based identity management support system using ASP/SQL Server

Managed multiple revisions of requirements documents and coordinated software revisions into controlled releases.

Served as liaison between management, developers, and user community.

Developed system test routines and managed system test schedules.

Created transition documents/Run books.

IT Specialist-Project Lead/Project Manager

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 08/2004 - 06/2006

Managed six financial applications, including an internal chargeback system, as project lead and main developer

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server)

Provided direction and training for new personnel.

Developed and executed system test routines.

Managed projects.

Analyst/Project Lead/Project Manager

Texo Solutions - transitioned to IBM 02/2003 - 08/2004

Managed six financial applications, including an internal chargeback system, as project lead and main developer and SOX transformation for each

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server)

Provided direction and training for new personnel.

Developed and executed system test routines.

Managed projects.

Developer/Analyst

Texo Solutions Telecommunications Company USA (Lucent) 02/1998 - 02/2003

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server)

Provided direction and training for new personnel.

Developed and executed system test routines.

Manager/Project Manager/Business Management

Dow Jones & Company (Publishing Company USA) 09/1994 - 02/1998

Managed multiple resources, evaluated performance, remediated issues.

Project manager for launch of Windows on Wallstreet, DJ Electricity Pricing Indexes and Options Trading on Dow Jones Indices on CBOE.

Worked on Futures, Options and Equity desks.

Managed system to provide daily Stock reports for the WSJ and weekly for Barron’s.

Managed the brand rollout for numerous products.

Wrote functional requirements for each of these products plus other products.

EDUCATION

Bachelor of Science in Business Administration: Finance

Rider University - Lawrenceville, NJ 06/1990

Treasurer of Financial Management Association, Tutoring

SUMMARY

Project Domain:

Financial Management Solutions, Managed Application Solutions, Systems Integration, Performance Improvement, Business Process Re-engineering, Application Development etc, AI Automated Platforms Development

Hardware:

HP, SUN, NCR, Linux, IBM Mainframes, PCs, Compatibles

Operating Systems:

UNIX, HP/UX, AIX, Linux, SUN Solaris, Microsoft Windows & Server, Azure and IBM Cloud

Computer Languages:

SQL, PL/SQL, Transact-SQL, Java, C++, Visual Basic 4.0–6.0, HTML, JavaScript, VBScript, UNIX, C, SHELL, MS Access, PHP

Development Tools:

Visual Studio, Visual Studio.NET, InstallShield, Wise Installer, Oracle APEX 3,4, Dreamweaver

Applications:

Microsoft Office, SAP, Business Objects, Toad, Oracle OAS, Oracle IAS, Microsoft IIS, vBulletin, Visio, MS Project, ALM QC, Rally, JiraAlign, Jira Software, Miro, LeanKit.

Training:

AMA and PMI Project Management, Microsoft Windows & Server, Access and Visual Basic. Third party C# and VB.net. Lucent training in UNIX Ksh, CMM/SDLC. IBM training in CMM/SDLC, IT Infrastructure. Agile, Certified SAFe® Agilist, Certified SAFe® DevOps Practitioner, Certified SAFe® Advanced Scrum Master, Certified SAFe® Release Train Engineer, Certified SAFe®5 Program Consultant, Certified SAFe®6 Practice Consultant, SAFe Certified Trainer for SSM, SA and SP Certifications. AT&T BMS SSO, Linkedin Learning: Jira Administration, Azure Administration, ServiceNow, Confluence Administration, Lean Thinking, Design Thinking, Salesforce Essential Training BMS Training: Pharmacovigilance, GxP, CFR Part 21, Electronic Trial Master File, Clinical Trial Management, Veeva Vault, ServiceNow. Solidify-Dev: ADO

Contact this candidate