Customer Service Project Management

Results-oriented individual with a versatile background in executive recruitment, customer service, and research. Adept at leveraging bilingual proficiency in Spanish and English to facilitate effective communication and showcase adaptability. Globally-minded professional with experience collaborating with diverse backgrounds, employing strong teamwork, leadership, problem-solving, and critical thinking skills to achieve objectives. Demonstrates excellent time management, leadership, project management, communication, and organizational capabilities. Proven track record of delivering tangible outcomes in dynamic and fast-paced environments. Microsoft Office (Word, Excel,

Powerpoint)

R Studio Software

Kronos Timekeeping

Negotiations

HRIS Systems

Customer Service

Communication

Financial Accounting

Del Frisco’s Restaurant Group

Hostess San Diego, CA

Applied strong customer service skills to enhance the dining experience, overseeing reservations and seating arrangements, strategically managing restaurant operations, and collaborating with a diverse team to consistently meet or exceed company performance metrics. Duties/Responsibilities:

Loyola University Chicago - Digital Media Services Digital Media Advisor Chicago, IL

Proficient in efficiently resolving technical issues related to multimedia, software, and equipment, offering expertise and support to faculty, staff, and students for audiovisual equipment utilization. Demonstrating capability in overseeing inventory, maintenance, and organization of audiovisual resources, ensuring smooth distribution and retrieval processes, and well-versed in utilizing Kronos Timekeeping systems for accurate time and attendance tracking in HR operations. Collaborate with team members to facilitate smooth workflow and contribute to the overall efficiency of operations. Assumed responsibility for opening the restaurant, strategically assigning servers to sections based on customer and operational needs.

Collaborated with servers, food runners, and bussers to maintain clean and prepared dining areas for incoming reservations.

Proactively addressed guest and employee concerns, independently or in consultation with managers, to uphold customer satisfaction and promote an effective workplace environment. Collaborated with 10-35 employees each shift to strategize and exceed company performance metrics.

Assigned 50-300 patrons each shift to tables suitable for needs and restaurant section rotation. Aug. 2023 - Present

May 2023 - Aug. 2023

SUMMARY

Chicago, IL • ************@***.*** • 619-***-**** www.linkedin.com/in/ana-cecilia-reyes-flores

Ana Cecilia Reyes Flores

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Barbachano International, Inc.

Victoria’s Secret

Human Resources Intern Chula Vista, CA

Professional Sales Associate Chicago, IL

Effectively utilized HRIS platforms for executive candidate sourcing, managed high-volume applicant files, and contributed to research and data analysis for the Research and Development team. Demonstrated proficiency in crafting engaging social media content, leveraging specialized software for data analysis. Demonstrated a comprehensive understanding of products, brands, and trends to provide expert assistance to customers, employing product knowledge for personalized recommendations and upselling. Built and maintained robust customer relationships through effective communication and personalized service, contributing to increased loyalty and repeat business. Operated the POS system efficiently, collaborated with peers and managers to achieve sales targets, and consistently delivered exceptional customer service, including successful upselling to meet or exceed target sales goals each shift. Duties/Responsibilities:

Effectively leveraged HRIS platforms to streamline executive-level candidate sourcing and tracking processes across diverse sectors in Latin America. Oversaw the meticulous organization and management of applicant files, handling the intake of 50-100 daily resumes and job applications for a high-volume executive search firm. Conducted research, collected and analyzed data, and produced timely reports for the Research and Development team, leveraging Microsoft Excel.

Crafted engaging and informative content for the company's LinkedIn and Instagram pages, ensuring an engaging online presence.

Leveraged specialized software for data analysis and research, enabling the creation and maintenance of a comprehensive database of potential candidates. Maintained a comprehensive understanding of HR principles and the strategic significance of talent acquisition in contributing value to an organization. May 2022 - Aug. 2022

Aug. 2021- May 2022

Loyola University Chicago

Saint Louis University - Madrid Campus

Harvard Business School Online

BBA in International Business and Human Resource Manangement GPA: 3.86/4.0

Accomplishments:

Presidential Scholarship Recipient

Named twice as a Class of 1951 Scholarship Recipient (Fall 2021 and Fall 2023) Named to Dean's List (Fall 2020-Fall 2023)

Awarded the Silver Honor Key Award for HRER upon graduation. Those considered for this award usually will have earned the highest academic average for all coursework in their particular field of concentration. BBA in International Business

GPA: 3.93/4.0

Aug. 2022 - Dec. 2022

Credential of Readiness — Business Analytics, Economics for Managers, and Financial Accounting October 2023 - Present

EDUCATION

LANGUAGES

English - Fluent

Spanish - Native

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