EBONY SMITH

ad4mrq@r.postjobfree.com Vicksburg, MS 601-***-****

LEAD CLINICAL MEDICAL ASSISTANT MEDICAL SUPPORT PROFESSIONAL Patient-focused, skilled Certified Clinical Medical Assistant and Phlebotomist with a 10+ year tenure with experience in medical support, administration, and patient support and advocacy. Adept at assessing operations to streamline workflows, provide staff training, and increase the quality of patient care and support. CORE COMPETENCIES

Staff Development & Training • Workflow Prioritization • Evidence-Based Medical Practice • EMR Systems Medical Terminology • Scheduling • Documentation & Reporting • Triaging • HIPAA • Treatment Planning Medication Administration • Strategic Planning • Sanitation & Sterilization • Insurance • Patient Assessment PROFESSIONAL EXPERIENCE

Lead Certified Clinical Medical Assistant (40 hours weekly) January 2022 – Present MEA Vicksburg Vicksburg, MS

• Led a quality assurance initiative that identified 12 key workflow inefficiencies, implementing targeted improvements that reduced administrative errors by 31%

• Developed and executed a comprehensive training program for new hires and existing staff, boosting operational efficiency by 25% and increasing patient satisfaction by more than 41%

• Collaborated with interdisciplinary teams to coordinate comprehensive care, discuss treatment responses, and incorporate evidence-based practices

• Directed day-to-day operations, including appointment scheduling, equipment sterilization and maintenance, treatment room preparation, and processing prescription refill requests Certified Clinical Medical Assistant (40 hours weekly) January 2022 – October 2022 Ortho Sport & Spine Jackson, MS

• Streamlined scheduling procedures, resulting in a 33% reduction in patient wait times and improved resource utilization

• Implemented a predictive maintenance schedule for critical medical equipment, slashing downtime by 39% and improving equipment lifespan, saving the clinic more than $45,000 annually in repairs

• Conducted regular inspection of equipment and medical supplies to ensure proper functionality, reducing equipment downtime and optimizing workflows

• Partnered with healthcare providers, administrative staff, and insurance companies to improve the insurance verification process and minimize claim rejections

• Created personalized patient education materials for more than 75 clients, leading to a 93% adherence rate to treatment and a decrease in patient-reported symptoms post-consultation Certified Clinical Medical Assistant (40 hours weekly) December 2019 – January 2022 Merit Health – Vicksburg Vicksburg, MS

• Assessed and evaluated patient records to ensure 100% accuracy and compliance with healthcare regulations and facility standards

• Served as an advocate for patients, ensuring the utilization of community care providers, eligibility of care, and proper procedural care

• Oversaw patient intake, vital sign measurement, patient history documentation, and preparation of patients for examination and procedures for a practice serving 30+ patients daily

• Served as a trainer to new clinical medical assistants, administering on-the-job training, providing guidance, and ensuring all treatment requirements are met

Certified Clinical Medical Assistant (40 hours weekly) November 2018 – October 2019 Surgical Associates Jackson, MS

• Directed all day-to-day operations, including scheduling, canceling, rescheduling, and documenting patient appointments

• Partnered with insurance companies, including Medicare and Medicaid, to verify insurance information and coverage

• Assessed insurance coverage per patient and performed basic eligibility and discussed preauthorization requirements with the patients

• Served as the administrator for the EMR system and worked to verify and update patient demographics and insurance information

Certified Clinical Medical Assistant (40 hours weekly) December 2017 – November 2018 Merit Health Internal Medicine Madison, MS

• Led the implementation of an electronic medical record (EMR) system, resulting in a 20% improvement in patient record accuracy and a 15% decrease in appointment wait times

• Collaborated with physicians to develop patient care plans, demonstrating exceptional proficiency in patient advocacy and medical terminology

• Managed inventory of medical supplies and medications and developed an inventory controls process to save the company over $27,000 in excess expenditures

• Communicated with patients via telephone and electronically to coordinate patient appointments and follow-up care

Clinical Medical Assistant (40 hours weekly) November 2016 – January 2018 St. Dominic Hospital Jackson, MS

• Assisted medical staff with procedural preparations, including EKGs, glucose testing, pulmonary function testing, and phlebotomy services

• Facilitated patient education on treatment plans, medication, and lifestyle adjustments, improving patient health outcomes by more than 37% hospital-wide

• Provided direct patient care, including taking vital signs, administering medications, and collecting specimen

• Administered triage services to 40+ patients daily, assessing blood pressure, temperature, weight, blood glucose levels, and documenting patient needs

Phlebotomist – Clinical (40 hours weekly) March 2014 – November 2016 Merit Health River Region Jackson, MS

• Streamlined documentation procedures to enhance the processing of lab orders and improve the diagnostic process

• Performed an average of 15 blood collections per day, including venipunctures, capillary techniques, and special collection procedures

• Liaised with healthcare administrators to ensure compliance with OSHA and HIPAA regulations, maintaining a safe and confidential environment for patients and staff EDUCATION & CERTIFICATIONS

Certified Pharmacy Technician March 2023

Mississippi Board of Pharmacy

Certified Clinical Medical Assistant (CCMA) April 2015 National Healthcareer Association

Certified Phlebotomy Technician April 2012

National Healthcareer Association

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