Name: Sabiya Sultana

Email: ad4mrb@r.postjobfree.com

Ph No: 226-***-****

PROFESSIONAL SUMMARY:

Around 5 years of experience as Business Analyst in various domains including understanding of Business Requirement Gathering, Business Analysis, Joint Application Development JAD sessions with clients and referring to accessible documentation and procedure.

Detail-Oriented Business Analyst with vivid business and finance knowledge for extremely successful Business Planning. Expert in Strategic Planning, ability to see the Big Picture, skilled in making Presentation, Hard Working and Efficient Time- Management and Critical Thinking Skills, proficient in Making Presentations, Decision-Making, Process Improvement, and Design Analysis. Extensive knowledge of writing user stories, prioritizing requirements using Moscow techniques, and managing stories in product and sprint backlogs using JIRA tool.

Knowledge and Understanding of Scaled Agile Framework (SAFE), and hybrid Agile based software development approaches.

Experience in Enterprise Risk Management and Compliance and Business Development to offer employers a track record of delivering on tasks accurately, efficiently, and effectively despite of sudden deadlines and changing priorities.

Expert in analyzing the Iteration Burn Down charts, Sprint Burn down charts and Release burn down charts in JIRA in Scrum Methodology.

Understanding of rules and regulations of following regulators: OCC, SEC, FINRA, CFTC, NFA, DOL.

Expert in Identification of a Business problem and analysis using 5 whys and Root cause analysis techniques and convert them into an Opportunity.

Experience in Training & Supporting end-user reporting needs using Power BI, Tableau and Business Objects.

Efficiently managed the overall performance and delivery of cross-functional teams Onshore and Offshore.

Coordinated with Project Manager for Project charter documents and have a better understanding of in scope requirements.

Extensive experience in reporting frameworks TCFD, Climate Value at Risk (CVaR), SASB, GRI, UN SDGs, CDP.

Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.

Extensive experience in Investment Banking projects specialized in Securities Trading (stock trading, fixed income trading and derivatives trading), Asset management, wealth management and enterprise risk management.

Excellent elicitation skills in conducting questionnaire, interviews, white boards, brainstorming, JAD sessions.

Created Excel reports, Dashboards & Performing Data validation activity using VLOOKUP, HLOOKUP, Macros, formulas, index match, Slicer with (Pivot table, Get Pivot Data, Dashboards), Power View, Power Map and Heat Map.

Extensive experience in SOX (Sarbanes Oxley) compliance and logging tool SumoLogic.

Experienced in Anti-Money Laundering Due Diligence/Know Your Customer process.

Experience in performing Gap Analysis, Risk Analysis, Climate risk, IPCC RCPs and SSPs, IEA, NGFS, SWOT, ROI, Cost-benefit analysis, Impact analysis, Use case Analysis, baseline acceptance criteria and deliverables.

Ability to collaborate with peers in multiple line of business units and technology partners to identify needs and risks in order to deliver optimal business process solutions in line with corporate priorities.

Strong experience in interacting with stakeholders/customers, gathering requirements through workshops, and existing system documentation or procedures, defining business processes, identifying and analyzing risks using appropriate templates and analysis tools.

Worked with Real Time Users to gather Feedback and make changes upon discussion and business approval.

Extensive experience as onsite coordinator for business-critical applications, coordinated with users and developers located in different geographic regions.

Solving business problems and furthers business success by applying industry, applications, and technical knowledge through the definition of high-level solutions. In addition, may work proactively with the business to define new product developments.

Implemented project management methodologies including project plans, risk mitigation, issue tracking and communication plans.

Prepare and maintain all project related status reports, Requirement Traceability Matrix, engage other departments and groups as necessary and manage all issues and risks through to resolution.

Excellent spoken and written communications skills with strong attention to detail, Quick learner, and good eye for details.

Experience in supporting business solution software and analyzing business operations.

Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large group.

TECHNICAL SKILLS:

Performed data analysis tasks using Table, MS Visio, and Looker.

Windows vista, XP 2000, Unix, Linux, Android, IOS, mac OS. and Strategic Planning and Analysis

Oracle, MS SQL Server

Microsoft Visio, Gliffy, Rational Rose, Rational Requisite Pro, SnagIt.

HP Quality Center, Bugzilla, JIRA, ALM, Rational Clear Quest / Quick Test Professional (QTP), Load Runner, Clear Reports.

Toad, VMWare, MS Suite, Share point, Tableau, Microsoft Office, Version 1 (Project Management)

Expert knowledge of SQL, database management.

Skilled with AtTask project management software.

Experienced with EDI standards and processing.

Scrum/Agile/BDD methodology emphasized code-coverage through combination of functional tests (Cucumber) and unit tests (RSpec).

JIRA as a Bug Tracking Tool, KPI.

Experience working in Windows, Linux, and UNIX environments.

PROFESSIONAL EXPERIENCE:

Client: Descartes, ON, Canada June 2023 to Till Date

Role: Business Product Analyst

Responsibilities:

Collaborate with stakeholders to gather functional and non-functional requirements.

Create product requirements and specifications documentation.

Create features and user stories that include acceptance criteria.

Create and update user guides.

Conducting workshops with different stakeholders for understanding As-Is systems.

Gathering requirements around KPIs, dashboards and Reports, documenting them.

Rationalizing the KPI's - removing duplicates, getting a common definition of KPI and combining similar KPI into one standard KPI.

Identifying the source data required for each KPI and documenting the source and underlying transformation logic based on definition Used SQL to test various reports in Development, QA and Production environments.

Conducted interviews with various Business Users (Financial Advisers, Enterprise Risk Management Group) to collect high level requirements and business process mapping information.

Extensively involved with tech trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures

Gave project management for vulnerability remediation program.

Participated in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.

Created Dashboards Scorecards, views, pivot tables, charts, for further data analysis.

Advised the team on emerging vulnerabilities and corrective measures relevant to the Branch equities, emerging technology, and enterprise systems, networks, and databases.

Drafted business and functional documentation such as mission needs, concepts of operation, cost benefit analyses, impact assessments, and workflow diagrams.

Being single point of queries for Developers, QA and BI team for all the KPI related queries.

Managing the backlog items and sprint items in Redmine tools.

Creating Data dictionaries for the data points being used in KPI's and create a lineage for data.

Ensure and provide evidence of traceability from high-level requirements through to software requirements/specifications and test cases.

Perform market and customer research to help define the future direction of the products.

Conferred with Business Users to elicit & verify requirements, manage change control and update existing documentation.

Defined business needs and functional solutions for Policy Administration Suite in Life Insurance space like ALIP.

Developed recommendations and conduct analysis in support of department and businessline strategic efforts.

Gathered functional and non-functional requirements, manage a prioritized backlog of feature and user stories using JIRA and lead various sprint ceremonies.

Documented work items completely and unambiguously, satisfying the needs of development, quality assurance, technical communicators, and other internal customers and stakeholders.

Interacted with third party vendors on day-to-day queries and make sure all the requirements are implemented.

Coordinated with implementation partner for requirements, business rules, scope and process flow.

Worked with multiple third-party vendors like Exam-One, Lexis Nexus, MVR, script check for test integration, test data meeting all the business scenarios.

Gathered and analyzed requirements from the end users and converted functional specifications to technical specifications documents.

Participated in all phases including Analysis, Design, Coding, Testing and Documentation of technical solutions & system integrations.

Facilitated discussions and workshops with client stakeholder with the purpose of eliciting and understanding stakeholder needs, requirements and priorities.

Collaborated with UI design team in preparing mockup screens.

Collaborated with the QA team to clarify the expected system behavior and ensure adequate testing of software by conducting SIT before released for user testing.

Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation and large cross-functional project and support teams.

Review feature requests and issues from Operations to determine fitness and priority for releases.

Work with QA Engineers on test plans and test cases.

Facilitate resolution to requirements conflicts between stakeholders.

Deliver quality work while operating as a team player.

Identify areas for improvement and contribute to solutions.

Provide training to staff on requirements gathering, analysis, and review.

Other projects as assigned by the Director of Product Services and/or COO.

Client: Intact, ON, Canada Oct 2022 to May 2023

Role: Business Analyst

Responsibilities:

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management. Wire frame for Power BI to create a prototype based of new client business requirements.

Followed the Elicitation techniques like JAD/JAR sessions, workshops, user stories, and focus groups.

Worked extensively on wireframes and prototypes to get approvals for UI of the system under development.

Used XML Publisher to create PeopleSoft reports to address the complex business requirements and from there conducted user interviews and analyze the feasibility of their needs by coordinating with the project manager and technical team.

Used data analysis techniques to validate business rules and identify low quality missing data in the existing.

Reviewed controls for regulatory compliance and update new controls when necessary.

Involved in Data mapping, Data Integration and Data Validation.

Created POC (proof of concepts) to visually show the clients and to get a final approval.

Create source to target data mapping documents identifying key data elements and prepare data flow diagrams.

Worked with various departments to create and QC various real estate documents needed to service the capital markets industry. Responsible for Gathering, Designing, Build, Testing, Documenting and Upgrading Documents under Bank Secrecy Act.

Worked with the business team to collect requirements and write SQL queries to generate reports using the SSRS reporting tool.

Performed data analysis for the existing data warehouse and changed the internal schema for performance.

Requirements evolve throughout project analyzing large, complex, multidimensional datasets with data querying language (SQL), BI tools (MicroStrategy, Power BI).

Responsible for Scrum of customizing the BPS Enterprise Risk Management product.

Daily monitoring of compliance trading system, Compliance Investment Management System.

Created Visio Process Flowcharts for Direct, ATM Transactions, ACH, COH and the SSA Bill Reporting

Co-ordinate and conduct agile ceremonies - daily scrums, release planning, sprint planning, and mitigation and continuous engagement with business and stake holders.

Responsible for handling onsite and offshore operational workflow.

Designed requirements under CFPB.

Experience with Excel, including pivot tables, formulas, and charting.

Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test.

Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology. Worked with Business Users for UAT test execution to ensure coverage of all business requirements.

Gathered requirements from Business Managers, Supervisors, stakeholders, through meetings to understand needs of the system.

Led junior staff in meeting analysis deadlines and taught short courses in middle office risk management.

Validated data for COMPLIANCE requirements between ENDUR and test environments.

Support vulnerability management by perform vulnerability scan using tools (Nessus Security Center, Jira, Jira Confluence), retrieve scan results, researching and analyzing vulnerabilities, identifying relevant threats, providing corrective action recommendations, summarizing and reporting results.

Provided cost and benefit analysis to management. Implemented established procedures to maintain required service levels and achieve other call center goals.

Created PL/SQL Scripts and Stored Procedures for data transformation on the data warehouse.

Effectively communicated Net Qxygen functionality and business process architecture with the teams for solution designing.

Performed data sourcing gap analysis, data analysis and solution identification.

Designed and implemented multiple dashboards using Power BI - PowerPivot & Power Query tools for in house metrics.

Created Screen mockup to illustrate new requirements and alignment around project scope

Conducted GAP analysis to analyze the variance between the system capabilities and business requirements.

Extensively used GIT for version controlling and regularly pushed the code to GitHub.

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Client : GD Research Center Pvt. Ltd, India May 2020 to Aug 2022

Role: Business Analyst

Responsibilities:

Analyzed and elaborated business requirements.

Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Provided support for over a hundred standard and custom objects.

Configure CPQ related requirements on Salesforce CPQ

Interacted with various business team members to gather and document requirements.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Made minor code changes in Apex to suit business requirements.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured permissions based on the organizational hierarchy of Thomson Reuters

Data Migration using Import Wizard and Data loader.

Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative and generated email alerts for quick issue resolution. dentified, analyzed, and documented the business and functional requirements, communicated with product owner and business team about project status, problem solving and design solutions.

Wrote user stories in JIRA, performed testing, created, and maintained backlogs and sprint reports.

Created validation rules to ensure the accuracy of data entered by the user and display appropriate message dialogue based on the validation criteria.

Assisted QA Analysts team with performing acceptance tests based on acceptance criteria and with conducting testing as needed.

Involved in UAT and provided support to users during the UAT.

Designed the Organization Wide Default settings for the Standard and Custom objects to give various levels of access to various users.

Created formulas, object relationships, page layouts and workflow rules across various objects and fields.

Worked on creating new custom objects and custom fields to accommodate proposed business changes.

Worked on Accounts, Contacts, Leads, Opportunities and other standard objects, their fields, and layouts.

Extended native SFDC reports to leverage custom fields in creating more efficient reports and dashboards.

Performed deployment activities using change sets and Eclipse IDE.

Implemented case automation to track and solve customer's issues to form a common platform to address user’s issues & maintained troubleshooting guide for Salesforce issues to provide immediate solutions.

Identify root causes and corrective actions to meet short and long-term business goals.

Manage project through status meetings, weekly reports, identifying risks, and tracking issues

Engage client to gather software requirements/business rules and ensure alignment with development team.

Client: Mantra Technologies Pvt Ltd Apr 2019 to Apr 2020

Role: Software Analyst

Responsibilities:

Worked as Senior Software Engineer, for a Telecom project called GCI, where we developed a project for a North American Client.

Interacted with business heads to finalize the Business Requirements for the application.

Analyzed business processes and data used to support the reporting and analytics for multiple departments.

Analyzed the Source data and do data Profiling as needed to support design work.

Led the effort to the Business Rules, matching rules, and survivorship rules. Represented business in meetings with IT team.

Validated the Mastered Data and defined strategy for Data cleansing and Standardizing.

Collaborated with Business in demonstrating the Mastered data

Provided MDM usage statistics that show the benefits of various MDM processes.

Managed the MDM Model and enterprise-wide entity definition.

Tracked and communicated team velocity and sprint/release progress also reviewed and assisted in functional testing of the application prior to demo in the sprint review meetings.

Developed communications and presentations for high-level audiences with Visio and PowerPoint.

Served customers and designed analytical solutions, businesses by running and viewing reports.

Worked with SMEs to understand various assets and security classes, exchange traded derivatives such as futures, options on futures, equity options and index options, OTC derivatives such as interest rate swaps, swaptions, credit default swaps and total return swaps and portfolio allocation and management.

Worked with FAs and RAs to conduct Credit Risk Measurements like calculation of RWA Risk Weighted Asse .

Published and distributed the client project summary report, project risk and issues report, project milestones report, project baseline/post baseline report, project dashboard and scorecard report.

Created metrics-based agent quality program and skillfully managed organizational change associated with increase in products to support with robust training and product certification.

Responsible for specifications, implementations, and analytics

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