Business Development Store Manager
Resume:
RESUME
Jaiesh Laxman.
E: ad4mq4@r.postjobfree.com
DOB: 22/11/1982
Objective
To work in a professionally well-managed company to handle challenging managerial responsibilities in business development where I can demonstrate my abilities, knowledge and experience to achieve the goals.
Personal Strength
Confident, organized, self-motivated and team-oriented with ability to work independently. Good sensibility of globally evolving markets with the ability to conceive and execute strategic business road-maps effectively to meet the demands of today's challenging market conditions.
Profile in Brief
Over 18 years of demonstrable experience in managing higher end, high volume marketing and sales environment.
Ability to sustain and deliver over long term sales cycles. Dealing with enterprise & consumer segments.
Managing staff on a day-to-day basis and dealing with a creative approach to problem solving among all levels of staffs. Monitoring staff attendance and staff welfare.
Assessing customers to best meet their requirements. Solving customer Issues.
Follow up on contracts. Ensuring that all marketing projects do not exceed budgetary constraints.
Comprehensive knowledge of modern business networking techniques. Internet based business development.
Effective presentation and deal closing skills.
Educational Qualifications
Bachelor of Commerce from Gujarat University, India in 2003 with First Class.
Secondary Education from Indian High School, Dubai (UAE) in 2000 Page 2 of 5
Professional Experience
1. from Aug 2020 till present.
Organization : Ascendum KPS Pvt Ltd, Ahmedabad (Guj,India). Designation : Senior Process Associate (Quality Analyst) Duties & Responsibilities:
Call monitoring of license lending agents.
Calling US clients in case of verification.
Ensuring proper company compliance & procedures followed by agents.
Preparing excel report of (each agent) call monitored.
Exporting & emailing agents report to their respective managers.
Quality check of calls monitored by staff
Preparing weekly errors report of calls monitored by staff.
Discussion of errors with respective staff to ensure minimization of errors.
Assessing staff with queries related to process. 2. from Apr 2020 till July 2020
Organization : Yaxis Migration Consultancy, Ahmedabad(Guj,India). Designation : Senior migration Consultant.
Duties & Responsibilities:
Calling potential clients
Proper follow ups with pending clients, if any
Explaining clients about benefits of travelling to particular country
Understanding of complete visa procedure
Entering complete details each transaction with client on sales force system
Meeting clients as per time allotted.
Page 3 of 5
3. from Oct 2019 till Mar 2020
Organization : Unicorn Infosolutions Pvt Ltd, Ahmedabad(Guj,India). Designation : Assistant Store Manager.
Duties & Responsibilities:
Assessing Manager with all store operations.
Ensuring all staff product knowledge well versed and updated.
Organising monthly store meetings.
Distribution of store target amongst staff.
One to one meetings with low performers.
Monitoring staff attendance reports.
Ensuring proper store merchandising.
4. from Nov 2014 till May 2019
Organization : AXIOM TELECOM (DU TELECOM FRANCHISE), Dubai (U.A.E) Designation : Team Leader
Duties & Responsibilities:
Track of finance and End of day reports
Follow-up on customer contracts
Monitoring staff attendance
Discussing mystery shopper’s report
Placing collaterals request as required
Preparing weekly staff rotation
Dealing with enterprise and consumer segment
Assessing customers to best meet their requirements
Solving customer issues within company’s SLA
Placing stock orders on weekly basis
Stock Checks (weekly basis)
Achieving Store targets
Organising monthly store meetings
Preparing monthly store score cards
Maintaining ITSD Trackers
Monitoring Staff Sales Performance on weekly basis
Preparing Customer Interaction Module Reports of staff
Working on store daily hurdle and check lists.
Monitoring customer average waiting /service time Page 4 of 5
5. from June 2006 till Oct 2014
Organization : DU TELECOM (Emirates Integrated Telecom Corporation), Dubai Designation : Sr. Sales Executive (Store In charge) Duties & Responsibilities:
Track of finance and End of day reports
Follow-up on customer contracts
Monitoring staff attendance
Discussing mystery shopper’s report
Working on Staff TNPS (Transactional Net Promoter Score)
Preparing weekly staff rotation
Dealing with enterprise and consumer segment
Assessing customers to best meet their requirements
Solving customer issues within company’s SLA
Placing stock orders on weekly basis
Stock Checks (weekly basis)
Achieving Store targets
Organising monthly store meetings
Preparing monthly store score cards
Maintaining ITSD Trackers
Monitoring Staff Sales Performance on weekly basis 6. from June 2003 till May 2006
Organization : National Trading Development & Est. Group, Dubai (UAE). Designation : Store in-charge
Duties & Responsibilities:
Assessing customers to meet their requirement
Keeping proper record of stock (stock checking)
Ordering of goods as and when required
Handling cash
Ensuring proper store merchandising
Achievements & Awards:
Customer Service Excellence
Best Staff Award
Mystery shopper award from City Centre Management (AL FUTTAIM) Page 5 of 5
7. from January 2002 to December 2002
Organization : Azure Call Centre, Gujarat (India)
Designation : Tele Sales
Duties & Responsibilities:
Informing customers about Indian companies and their products to companies located abroad.
Convincing customers for specific products of a company.
Contact this candidate