MARK BOND

Milwaukee, Wisconsin *****

414-***-****

ad4mne@r.postjobfree.com

PROFILE

Detail-oriented, analytical System Administrator motivated to drive projects from start to finish. Extensive experience working with hardware and software configuration to troubleshoot complex system-level issues. Skillful in providing desktop support, end-user, and technical support. Knowledgeable in the Installation and configuration of various types of anti-virus protection programs, routers, hubs and modems.

TECHNOLOGY SKILLS

MS Office 2010-365

MS Cloud Storage Backup

MS Outlook, Word, Excel, PowerPoint

PowerShell

MS Azure

VM Ware

MS Intune

MFA

Active Directory

Service Now Ticketing

EDUCATION

New Horizons – Brookfield, WI

Certificate of Completion, Microsoft Azure Fundamental

Certificate of Completion, Microsoft Azure Administrator

Computer Learning Center – Houston, TX

Associate – Networking Engineering, Minor – Information Technology Management

Artech, Iron Systems, Sentinel 12/2019 - 12/2023

SR Helpdesk Analyst,

Managed complete set-up and imagining for 600+ users

Administered full support of Microsoft products by e-mail, Via Phone or deskside

Applied SCCM to image new PCs

Utilized Service Now ticketing system

Giving Aid to VPS for whatever is needed

The use of Active directory

Full support of Office 365

Judge Group/IDC/Infosys – Milwaukee, WI 04/2017-11/2019

SR Desk Side Support Analyst

Use Active Directory to build user profiles and add Apps

daily and provided full support including remote users

Supported Windows 7, 8, 10

Imaged desktops and laptops using SCCM for over 2000 users with full deployment

Installed applications as designated by department specification

Utilized Active Directory and MS Cloud backup storage using MS Azure

Modis/Insight Global – Milwaukee, WI 09/2015 – 03/2017

SR Deskside Analyst

Provided full support of software and hardware in person, remotely and telephonic

Utilized SCCM imaging for 1000+ PC’s using Windows 7, 8, 10

Deployed monitors and printers to end users

Set-up dual monitors, personal or network including printers, scanners and I pads

Installed applications and password reset

SR Helpdesk Analyst, Modis/Guide IT – Milwaukee, WI 03/2012 – 07/2015

Managed complete set-up and imagining for 600+ users

Administered full support of Microsoft products by e-mail, call center or deskside

Applied SCCM to image new PCs

Utilized Service Now ticketing system

Time Warner Cable –Milwaukee, WI 12/2007 – 02/2009

Deskside Analyst

Created and supported up to 1000 new user accounts for Outlook, MS Office and other applications including the configuration

Provided desktop support on a variety of issues through identification, research, and resolution of technical problems within established Service Level Agreement

Managed assigned helpdesk tickets and phone calls using best practices IT department procedures for technical support

Imaged and deployed new PCs, installed and configured routers, switches and complete network set-up

AT&T Communications – Milwaukee, WI 01/2001 – 08/2007

Technical Administrator/Support

Handled daily technical support, administration, maintenance, implementation,

Performed configuration for desktop, print, telephony/voice, wired/wireless/data/security network, specialty computing devices and related hardware and software

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