Brook Shipley

Salt Lake City, UT *****

ad4mmm@r.postjobfree.com

+1-385-***-****

Have had the opportunity of working with clients battling SUD and MHD’s from all ages. It is important work and provides me the opportunity to change lives. Willing to relocate: Anywhere

Work Experience

Case Manager/Outreach Coordinator

Utah Case Management - Salt Lake City, UT

February 2023 to Present

Work in the SLC community with individuals that have been treatment or prison and need help getting housing. I work with a specific niche of the housing sector. I work with the HRSS (Housing Related Support Services) waiver. Clients have to have TAM Medicaid to get approved for the program. Patient Experience Specialist

TURNING POINT CENTERS - Sanday UT.

February 2021 to Present

Intake processing for new clients coming to treatment. Medications administration. Day to day needs of current clients.

Supervisor

Odyssey House of Utah, Salt Lake City - Salt Lake City, UT August 2020 to Present

Manage support staff at two locations - the Adult House and Up Shop Orientation Unit. Do scheduling and training for 25 staff members. Case Manager

Valley Behavioral Health - Salt Lake City, UT

September 2021 to January 2023

Work with clients who have been diagnosed with SUD or MD to obtain social security documentation, a driver license, supplemental food insurance, medicaid and long term housing. Customer Service Rep

Backcountry.com, West Valley City - West Valley City, UT October 2019 to April 2020

Assisted with helping customers with returns, orders and any questions about products. SEO Specialist

180fusion.com - Draper, UT

November 2010 to September 2019

Search Engine Marketing services. Helped companies generate more traffic to their websites. Improved clients sales by using link building and social media. Front Desk Agent

SpringHill Suites By Marriott Hwy. 290/NW Cypress - Salt Lake City, UT April 2007 to June 2012

Helped with reservations, checking clients in and out, any customers needs and night auditing. Education

BS in Economics

University of Utah - Salt Lake City, UT

September 1997 to July 2005

HS Diploma

Skyline High School - East Millcreek, UT

November 1990 to May 1994

Skills

• Economics

• SEO

• Social Media

Marketing

• CSS

• Microsoft

Office

• Raventools

• Moz.com

• Google Analytics

• Google

Adwords

• Email Marketing

• Customer Service

• Paylocity

• BestNotes.com

• UWITS

• Monday.com

• Zoom

• Google

Meetings.

• Microsoft Office

• SEM

• Blogging

• Digital Marketing

• WordPress

• Social Media Management

• Facebook Advertising

• Analytics

• Linkbuilding

• Hootsuite

• Keyword Research

• Content Management

• Branding

• Hotel experience

• Public relations

• Microsoft Excel

• Marketing

• Time management

• Basecamp

• Project management

• Project coordination

• ADP (1 year)

• A/B testing

• Content marketing

• MailChimp

• Content creation

• Training & development (2 years)

• Payroll

• Computer literacy

• Hospitality

• PPC Campaign Management

• Marketing management

• Marketing automation

• Google Ads

• Copywriting

• Conflict management

• Supervising experience

• Microsoft Outlook

• Communication skills

• Case management (2 years)

• Medicare (1 year)

• Fair Housing regulations (1 year)

• Section 8 (1 year)

• Addiction counseling

• Software troubleshooting

• Salesforce

• Computer skills

• PeopleSoft

• Operations management

• Analysis skills

• Leadership

• Word processing

• Windows

• Basic math

• Data entry

• Crisis management

• Motivational interviewing

• Social work

• Behavioral health

• Mental health counseling

• Content Development

• E-Commerce

• Web Development

• HRSS

• SPDAT

• Community engagement

• SUD Case Manager

• Housing Case Manager

• Section 8

Links

http://shipleylinkbuilding.blogspot.com/

Certifications and Licenses

CPR Certification

September 2023 to September 2028

Food Handler Certification

May 2021 to May 2024

CMHC

Certified Case Manager

June 2022 to June 2024

Driver's License

January 2017 to January 2027

Additional Information

It wasn't too long ago that individuals possessing "hard skills" were individuals who demanded higher pay and received it. No longer is this the case. Soft skills are more valuable to organizations and yet the pay hasn't shadowed this fact. Business analyst and HR personnel have seen the analytics showing this upward trending data, showing this outliner.

Many variables could be used to either suggest the contrary, or reinforce the truth. I have both skill sets (hard and soft). However, I am much stronger when it comes to soft skills. If you are a person who is aware of this hard to develop skill set, I want to make sure that you are aware that I have tremendous soft skills and if that is a value to your business or organization, well, you have the information that (in combo of the other data points used to help you make decisions). I wanted to include this information in my profile for two reasons. One, employers who are on top of their games should know this and I just helped with some decision making. Two, if the individuals passed up this knowledge, they are not to be upset with anyone, but themselves.

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