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Customer Service Business Development

Location:
Torrance, CA, 90505
Posted:
March 28, 2024

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Resume:

JONATHAN BAYANI

***** **** ** *** **** Rancho Palos Verdes, CA 90275

858-***-**** ad4mkc@r.postjobfree.com www.linkedin.com/in/jonathanbayani SALES AND MANAGEMENT EXECUTIVE

BUSINESS DEVELOPMENT SALES L E ADER A C COUNT MANAGEMENT Dynamic Sales Executive, Manager and Coach with proven experience creating record-breaking performances while increasing revenues for industry leaders. Motivated professional drives new business through providing excellent customer service and establishing strategic partnerships with clients to increase channel revenue. Strong management skills with ability to turn under-producing individuals into award winning team members. Solid work history showing consistent promotions with increasing authority and responsibility. Well organized with a documented history that demonstrates self- motivation, perseverance, creativity and consistency in achieving and/or exceeding both corporate and personal goals. AREAS OF EXPERTISE

Sales Pro with Hunter Mentality

C-Level Sales Proficiency

Strategic Planning & Analysis

Sales Coach and Trainer

Customer Service Centric

Team Builder and Recruiter

Resilient & Results Oriented

Year-Over-Year Growth

Integrity-Based Selling

Microsoft Office Proficient

Staff Development

Tactful Closer

Sales Management

Relationship Building

Motivational Speaker

K E Y A CHIEVEMENTS

Increased Monthly Sales of Home Improvement Company from $200,000 to $1.2 Million within 12 Months.

Managed development of the On Your Side Centers for Nationwide Insurance in the Western United States with

$14.6+Million in Insurance Policy Premiums and 14,800 Insurance Policies in Force

Promoted to Managing Partner from Director of Sales and Training, responsible for the sales division while playing a key role in increasing annual sales from $6 Million to $38 Million in under two years

Leader of ground floor expansion of On Your Side Centers with 145% YOY sales growth and an 85% Retention Rate

Received multiple promotions and successfully developed and managed 30 Branch Offices for AAA of Southern California with total insurance premium revenue of $130+ Million annually and an 82% Policy Retention Rate

Successfully recruited and trained built top teams focused on sales, service, and innovation through creative sales approaches/promotional methodologies at High Profile Companies (San Diego Padres, Geico, Upper Deck, Vezbi}

Oversaw improvement to operations of underperforming and/or challenging markets by strategically dispatching team members to stabilize Exclusive and Independent Agencies due to retirements, terminations, reassignments, etc. P ROFESSIONAL E X P E R I ENCE

GEICO INSURANCE / JONATHAN BAYANI INSURANCE SERVICES – Laguna Niguel, CA January 2022 – July 2023 Owner Operator

Built all-lines insurance agency business from scratch via social media driven marketing, Guerrilla marketing, blogging, and local event and company spotlights, resulting in $4 Million Dollars in Insurance Premiums

Recruited, Trained and Managed a Sales Staff of 20 (Insurance Sales Agents, Customer Service Representatives)

• Top 5% Geico Field Representative in Cross-Selling, Combined Loss Ratios, Annual Sales and Broker Engagement TITAN UPGRADES – Glendale, CA July 2018 – December 2021 Executive Vice-President and General Manager

Executive Team Member that developed business and sales models for Start-Up Home Remodeling Company focused on Energy Efficiency with a marketing mix that includes online advertising, billboards, infomercials, etc.

Promoted to Executive Vice-President after six months, while increasing sales revenue 600% w/in first 12 months

Recruit, Hire, Promote and Manage all development levels of sales, project and product management teams JONATHAN BAYANI Resume, Page 2

SAVECAL – Los Angeles, CA January 2017 – July 2018 Managing Partner, Sales and Training Development

Standardized the company sales training program in preparation for National expansion

Reported directly to CEO while exceeding all metrics including YOY Sales Growth of 110% ($38 Million in Sales)

Responsible for the management and training of sales team and their knowledge of Energy Efficient Products

Prospect and present dynamic sales overview of company’s value proposition to homeowners with a one call closing ratio of 64%, while selling with impeccable integrity and a high sense of urgency NATIONWIDE INSURANCE COMPANY - Columbus, Ohio 2010 - 2014 Western Zone Director - On Your Side Centers

Successfully managed the development of On Your Side Centers in the Western United States with $14.6+ Million in Insurance Policy Premiums and 14,800 Insurance Auto, Home, Life, Umbrella and Commercial Policies

Recognized as integral Leader of ground floor expansion with 145% YOY sales growth and 85% Retention Rate

Reviewed and approved site location, lease agreements, signage placement, staff management, local marketing, and promotional opportunities

Successfully recruited, trained and built top teams focused on sales, service and innovation resulting in achieving

#1 Zone Ranking Nationally for four consecutive years for overall sales production and service quality metrics

Managed and/or assisted with the opening of 28 new strategic storefront locations in Texas, Utah, Iowa, Tennessee, Arizona and Colorado

Successfully planned and executed roadmap to increase service options, maximize operational excellence and reverse negative variance in sales

AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA (AAA) - Costa Mesa, California 1994 - 2010 Business Development Manager / Field Sales and Call Center Direct Sales

Developed 30 Branch Offices in San Diego and Orange Counties with total insurance premium revenue of

$130+M annually and an 82% Policy Retention Rate

#1 Ranked Business Development Manager for overall sales production and measured service quality metrics

Awarded Region of the Year for five consecutive years

Oversaw four special assignments (2000, 2006, 2008 and 2009) in CA, TX, NNE (Maine, New Hampshire and Vermont), NM and PA markets focused on improving sales production and service quality initiatives

Managed Direct Sales Unit consisting of 12 Insurance Business Managers and 150 Direct Sales Agents

Authored, produced and facilitated the “Go for the Gold” Motivational Workshop that was later adopted as part of standard company training regimen Exercised strong sales and leadership strategies to identify top-notch talent Additional Experience: Vezbi.com, The Upper Deck Company, JB Photography and The San Diego Padres Baseball Team AWARDS

Million Dollar Producer “Savecal Orca Closer” recognized for exceptional sales achievement

#1 AAA Ranked Business Development Manager for overall service quality and sales production Recipient of the AAA ACSC District Sales Manager of the Year Award Awarded AAA Field Sales Region of the Year for five consecutive years (2005-2010) Top Zone Director and Nationwide Insurance Life Sales Conference Winner San Diego State University “Quest 4 the Best” Recipient EDUCATION & L I CENSES

Bachelor of Science, Business Administration/Marketing, San Diego State University, San Diego, CA Property & Casualty, Life, Accident & Health Insurance Licenses in multiple states COMMUNITY OUTREACH

Team Photographer – Sweetwater Union High School Basketball Team and Bayfront Charter High School Samantha Corpus Rhett Syndrome Foundation and Toys for Tots



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