Jimianne Amos

Mesquite, NV *****

ad4mkb@r.postjobfree.com

+1-435-***-****

Hello, my name is Annie. I feel like I'm a genuine person who truly loves helping people. Some of my best personality traits are being fun and friendly with a natural gift for motivating people. Providing outstanding customer service is my priority and passion. My proven leadership skills have helped me to understand how important team work and accountability are to be successful. I have a very honest and calming demeanor that enables me to excel at conflict resolution. Others trust in me has always been important therfore, I work hard to earn and keep that trust. Please look over my resume and I look forward to speaking with you soon. Thank you and God bless. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Nursing Assistant

Highland Manor of Mesquite - Mesquite, NV

January 2024 to Present

• Provide basic patient care( in a SNF/Rehab), such as changing bed linens, cleaning and sanitizing patient rooms, and providing skin care.

• Assist with range of motion exercises and other therapeutic activities.

• Administer medications and treatments as directed by a physician or nurse.

• On the job training while completing outside CNA training program in order to obtain CNA license. Care Coordinator

Assisting Hands Home Care - Plano, TX

April 2023 to December 2023

• Get in touch with potential customers. Meets with new clients to complete intake paperwork and provide orientation to services.

• Maintain care plan and other customer details in our digital system. Send paperwork to customers.

• Accompany the caregiver to first shift at the new clients home and make an introduction. Teaching new caregiver the specific requirements of new client. Conducts caregiver training on the job as needed.

• Schedules/conducts home visits to ensure that caregivers are following the careplan and are performing their duties properly.

• Responsible for ensuring that the required supervisory visit schedule is followed and up to date.

• Take customer complaints and work out solutions. Maintain regular contact with customers and contribute to customer satisfaction.

• Back-up caregiver when needed.

• Conducts caregiver training classes.

• Assists in the office periodically as needed.

• Caregiver onboarding as needed.

• On-call decision maker periodically

• Participates in occasional marketing activities such as health fairs, conference exhibits, etc. Intake Coordinator-Remote

Advanced Home Health & Hospice, an Excelin Company - Irving, TX August 2022 to April 2023

• Process home health referrals in a remote setting. Maintain referral log with updates.

• Coordinate with marketing team to make sure all items needed are received and patient referrals are sent to the various branches in TX, LA and CA in order to be staffed.

• Meet virtually via TEAMS with marketers, eligibility team, branch level managers and other intake team members daily to discuss pending and new referrals.

• Make daily "inhouse calls" .

• Call patients for initial contact and to verify demographic information.

• Uploaded all referral documents into home health software.

• Answered/screened office phone calls as needed.

Veterinary Receptionist

Angel Parkway Pet Hospital - Lucas, TX

August 2020 to August 2022

• Greet/check-in/check-out clients

• Answer multiple phone lines;

• Direct clients/pets into exam rooms;

• Make appts-Exams/Grooming/Boarding;

• Scan-in/Fax documents;

• Client education on care, pet foods

• Assist technicians when needed-Drawing up vaccinations and nail-trims.

• Assist in the kennel on a rotating basis (weekends/holidays) Bookkeeper/Office Manager

Mesquite Veterinary Clinic - Mesquite, NV

June 2017 to August 2020

• Entered all incoming inventory invoices into POS system and quickbooks, AR/AP, payroll, conducted monthly inventory of retails sales items, in-house pharmacy and clinic use meds.

• Maintain controlled substance logs.

• Responsible for tracking and maintaining all licensing for business and staff.

• Planned and coordinated all staff parties.

• Scheduled clinic maintenance and repair.

• Coordinated all vender deliveries. Ordered supplies. Mailed out vaccine/treatment reminders. Processed HR paperwork for new hires. Managed all social media accounts and clinic marketing.

• Managed employee schedule and time off requests. Prepared checks for payroll and vender payments.

• Scheduled crematory pickups. Reconciled all customer complaints and special requests.

• Prepared international and US travel health certificates.

• back- up for reception, treatment area and kennel staff.

• Prepared treatment estimates and set up payment plans. Attempted to collect on outstanding balances. Sent out monthly balance statements and collection letters.

• Coordinated travel for provider, technicians and assistants to attend various veterinary conventions.

• Coordinated workers comp insurance claims for injured employees.

• Coordinated with Animal Control, shelter staff and various non-profit groups to schedule treatment, procedures and surgeries.

• Assisted Office Accountant with monthly bank statement reconciliation as needed.

• Reconciled monthly credit card statements and paid off balance.

• Processed all Care Credit applications.

Intake Manager

Home Care Providers of Texas - Dallas, TX

February 2014 to March 2017

• Updated group medical records and technical library to support smooth office operations.

• Conducted patient intake interviews to collect medical information and insurance details.

• Compiled physical and digital documents, charts and reports to meet business and patient need.

• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

• Managed referral fax que, read all referrals to determine if patient met home health criteria and assigned team members to process.

• Maintained positive attitude and effectively de-escalated clients during crisis situations.

• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

• Coordinated and entered referral data along side other team members. FRONT OFFICE MEDICAL ASSISTANT

Family Foot Clinic - Mesquite, TX

August 2012 to January 2014

• Answer phone, book appointments, collections, check in/out, clean rooms, stock supplies, assist with in office procedures,

• surgery scheduling, preauthorize, insurance verification. Took foot xray images as needed. Made foot molds in plaster for custom orthotics.

Education

Certificate in CNA

Ridgeview CNA Training - Saint George, UT

January 2024 to March 2024

Certicate in Medical Assisting

ATI Career Training Center - Garland, TX

September 2011 to August 2012

Skills

• ELECTRONIC HEALTH RECORDS (Less than 1 year)

• IPS (Less than 1 year)

• MEDITECH (3 years)

• MS OFFICE (5 years)

• Home Health

• DME

• Home Care (1 year)

• Medical Billing

• Receptionist (5 years)

• Bookkeeping

• 10 Key Data Entry

• Accounts Payable

• Accounts Receivable

• Bank Reconciliation

• QuickBooks

• Account Reconciliation

• Insurance Verification

• Customer service (10+ years)

• EMR systems

• Medical office experience

• Front desk

• Accounting

• Payroll (3 years)

• General Ledger Accounting

• Journal Entries

• General Ledger Reconciliation

• Office Management

• Axiscare (1 year)

• Leadership (4 years)

• Team management (2 years)

• Staff training (4 years)

• Intake Experience

• Financial Statement Preparation

• Caregiving (10+ years)

• Assisted living

• Patient care

• Childcare

• Medication administration

• Communication skills

• Supervising experience

• Training & development

• Interviewing

• Hospital experience

• EMR systems

• Clerical experience

• Medical records

• Google Docs

• Vital signs

• Budgeting

• Typing

• Documentation review

• Bookkeeping

• Medical terminology

• Customer relationship management

• Accounting

• Office management

• Accounts receivable

• Front desk

• Windows

• Marketing

• Accounts payable

• Bank reconciliation

• Adobe Acrobat

• QuickBooks

• Account reconciliation

• Laboratory experience

• Balance sheet reconciliation

• General ledger reconciliation

• General ledger accounting

• Conflict management

• Care plans

• Computer skills

• English

• Organizational skills

• Medicare

• Phone etiquette

• Behavioral health

• Microsoft Office

• CRM software

• Google Suite

• Relationship management

• Healthcare management

• Health information management

• Surgery

• ICD-10

• Medical billing

• Surgery

• Patient monitoring

• Working with people with disabilities

• Sales

• Telemarketing

• Microsoft Excel

• Assistant manager experience

• Microsoft Outlook

• Call center

• Negotiation

• Negotiation

• EDI

• Computer literacy

• Basic math

• Accounting software

• Skilled nursing facility

• Hoyer lift (2 years)

• Senior care (2 years)

• Skilled nursing facility (1 year)

• First aid (1 year)

• Data entry (10+ years)

• Profit & Loss

• Financial Report Writing

Languages

• English - Fluent

Certifications and Licenses

Certified Medical Assistant

BLS Certification

April 2023 to April 2025

CPR Certification

April 2023 to April 2025

Driver's License

June 2017 to June 2025

CCMA Certification

September 2012 to Present

AED Certification

Assessments

Work style: Conscientiousness — Proficient

January 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Protecting patient privacy — Proficient

March 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Sales skills — Proficient

September 2023

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Completed

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Scheduling — Proficient

March 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Data entry: Attention to detail — Proficient

March 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Reliability — Proficient

August 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Written communication — Proficient

March 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Medical terminology — Proficient

April 2023

Understanding and using medical terminology

Full results: Proficient

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Retail customer service — Proficient

July 2023

Responding to customer situations in a retail setting Full results: Proficient

Medical receptionist skills — Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Meditech, Cpsi, Microsoft office 360, Google office, 10-Key By Touch, Soapware, IPS, HCPNET, Avimark, Cornerstone, Wellsky/Kinser, Careficient, IDEXX, HESKA, Quickbooks, RingCentral and Axiscare, CNA training, caregiver

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