Customer Service Patient Care
Resume:
Jimianne Amos
Mesquite, NV *****
************@*****.***
Hello, my name is Annie. I feel like I'm a genuine person who truly loves helping people. Some of my best personality traits are being fun and friendly with a natural gift for motivating people. Providing outstanding customer service is my priority and passion. My proven leadership skills have helped me to understand how important team work and accountability are to be successful. I have a very honest and calming demeanor that enables me to excel at conflict resolution. Others trust in me has always been important therfore, I work hard to earn and keep that trust. Please look over my resume and I look forward to speaking with you soon. Thank you and God bless. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Nursing Assistant
Highland Manor of Mesquite - Mesquite, NV
January 2024 to Present
• Provide basic patient care( in a SNF/Rehab), such as changing bed linens, cleaning and sanitizing patient rooms, and providing skin care.
• Assist with range of motion exercises and other therapeutic activities.
• Administer medications and treatments as directed by a physician or nurse.
• On the job training while completing outside CNA training program in order to obtain CNA license. Care Coordinator
Assisting Hands Home Care - Plano, TX
April 2023 to December 2023
• Get in touch with potential customers. Meets with new clients to complete intake paperwork and provide orientation to services.
• Maintain care plan and other customer details in our digital system. Send paperwork to customers.
• Accompany the caregiver to first shift at the new clients home and make an introduction. Teaching new caregiver the specific requirements of new client. Conducts caregiver training on the job as needed.
• Schedules/conducts home visits to ensure that caregivers are following the careplan and are performing their duties properly.
• Responsible for ensuring that the required supervisory visit schedule is followed and up to date.
• Take customer complaints and work out solutions. Maintain regular contact with customers and contribute to customer satisfaction.
• Back-up caregiver when needed.
• Conducts caregiver training classes.
• Assists in the office periodically as needed.
• Caregiver onboarding as needed.
• On-call decision maker periodically
• Participates in occasional marketing activities such as health fairs, conference exhibits, etc. Intake Coordinator-Remote
Advanced Home Health & Hospice, an Excelin Company - Irving, TX August 2022 to April 2023
• Process home health referrals in a remote setting. Maintain referral log with updates.
• Coordinate with marketing team to make sure all items needed are received and patient referrals are sent to the various branches in TX, LA and CA in order to be staffed.
• Meet virtually via TEAMS with marketers, eligibility team, branch level managers and other intake team members daily to discuss pending and new referrals.
• Make daily "inhouse calls" .
• Call patients for initial contact and to verify demographic information.
• Uploaded all referral documents into home health software.
• Answered/screened office phone calls as needed.
Veterinary Receptionist
Angel Parkway Pet Hospital - Lucas, TX
August 2020 to August 2022
• Greet/check-in/check-out clients
• Answer multiple phone lines;
• Direct clients/pets into exam rooms;
• Make appts-Exams/Grooming/Boarding;
• Scan-in/Fax documents;
• Client education on care, pet foods
• Assist technicians when needed-Drawing up vaccinations and nail-trims.
• Assist in the kennel on a rotating basis (weekends/holidays) Bookkeeper/Office Manager
Mesquite Veterinary Clinic - Mesquite, NV
June 2017 to August 2020
• Entered all incoming inventory invoices into POS system and quickbooks, AR/AP, payroll, conducted monthly inventory of retails sales items, in-house pharmacy and clinic use meds.
• Maintain controlled substance logs.
• Responsible for tracking and maintaining all licensing for business and staff.
• Planned and coordinated all staff parties.
• Scheduled clinic maintenance and repair.
• Coordinated all vender deliveries. Ordered supplies. Mailed out vaccine/treatment reminders. Processed HR paperwork for new hires. Managed all social media accounts and clinic marketing.
• Managed employee schedule and time off requests. Prepared checks for payroll and vender payments.
• Scheduled crematory pickups. Reconciled all customer complaints and special requests.
• Prepared international and US travel health certificates.
• back- up for reception, treatment area and kennel staff.
• Prepared treatment estimates and set up payment plans. Attempted to collect on outstanding balances. Sent out monthly balance statements and collection letters.
• Coordinated travel for provider, technicians and assistants to attend various veterinary conventions.
• Coordinated workers comp insurance claims for injured employees.
• Coordinated with Animal Control, shelter staff and various non-profit groups to schedule treatment, procedures and surgeries.
• Assisted Office Accountant with monthly bank statement reconciliation as needed.
• Reconciled monthly credit card statements and paid off balance.
• Processed all Care Credit applications.
Intake Manager
Home Care Providers of Texas - Dallas, TX
February 2014 to March 2017
• Updated group medical records and technical library to support smooth office operations.
• Conducted patient intake interviews to collect medical information and insurance details.
• Compiled physical and digital documents, charts and reports to meet business and patient need.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Managed referral fax que, read all referrals to determine if patient met home health criteria and assigned team members to process.
• Maintained positive attitude and effectively de-escalated clients during crisis situations.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Coordinated and entered referral data along side other team members. FRONT OFFICE MEDICAL ASSISTANT
Family Foot Clinic - Mesquite, TX
August 2012 to January 2014
• Answer phone, book appointments, collections, check in/out, clean rooms, stock supplies, assist with in office procedures,
• surgery scheduling, preauthorize, insurance verification. Took foot xray images as needed. Made foot molds in plaster for custom orthotics.
Education
Certificate in CNA
Ridgeview CNA Training - Saint George, UT
January 2024 to March 2024
Certicate in Medical Assisting
ATI Career Training Center - Garland, TX
September 2011 to August 2012
Skills
• ELECTRONIC HEALTH RECORDS (Less than 1 year)
• IPS (Less than 1 year)
• MEDITECH (3 years)
• MS OFFICE (5 years)
• Home Health
• DME
• Home Care (1 year)
• Medical Billing
• Receptionist (5 years)
• Bookkeeping
• 10 Key Data Entry
• Accounts Payable
• Accounts Receivable
• Bank Reconciliation
• QuickBooks
• Account Reconciliation
• Insurance Verification
• Customer service (10+ years)
• EMR systems
• Medical office experience
• Front desk
• Accounting
• Payroll (3 years)
• General Ledger Accounting
• Journal Entries
• General Ledger Reconciliation
• Office Management
• Axiscare (1 year)
• Leadership (4 years)
• Team management (2 years)
• Staff training (4 years)
• Intake Experience
• Financial Statement Preparation
• Caregiving (10+ years)
• Assisted living
• Patient care
• Childcare
• Medication administration
• Communication skills
• Supervising experience
• Training & development
• Interviewing
• Hospital experience
• EMR systems
• Clerical experience
• Medical records
• Google Docs
• Vital signs
• Budgeting
• Typing
• Documentation review
• Bookkeeping
• Medical terminology
• Customer relationship management
• Accounting
• Office management
• Accounts receivable
• Front desk
• Windows
• Marketing
• Accounts payable
• Bank reconciliation
• Adobe Acrobat
• QuickBooks
• Account reconciliation
• Laboratory experience
• Balance sheet reconciliation
• General ledger reconciliation
• General ledger accounting
• Conflict management
• Care plans
• Computer skills
• English
• Organizational skills
• Medicare
• Phone etiquette
• Behavioral health
• Microsoft Office
• CRM software
• Google Suite
• Relationship management
• Healthcare management
• Health information management
• Surgery
• ICD-10
• Medical billing
• Surgery
• Patient monitoring
• Working with people with disabilities
• Sales
• Telemarketing
• Microsoft Excel
• Assistant manager experience
• Microsoft Outlook
• Call center
• Negotiation
• Negotiation
• EDI
• Computer literacy
• Basic math
• Accounting software
• Skilled nursing facility
• Hoyer lift (2 years)
• Senior care (2 years)
• Skilled nursing facility (1 year)
• First aid (1 year)
• Data entry (10+ years)
• Profit & Loss
• Financial Report Writing
Languages
• English - Fluent
Certifications and Licenses
Certified Medical Assistant
BLS Certification
April 2023 to April 2025
CPR Certification
April 2023 to April 2025
Driver's License
June 2017 to June 2025
CCMA Certification
September 2012 to Present
AED Certification
Assessments
Work style: Conscientiousness — Proficient
January 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Protecting patient privacy — Proficient
March 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Completed
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Data entry: Attention to detail — Proficient
March 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Medical terminology — Proficient
April 2023
Understanding and using medical terminology
Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Meditech, Cpsi, Microsoft office 360, Google office, 10-Key By Touch, Soapware, IPS, HCPNET, Avimark, Cornerstone, Wellsky/Kinser, Careficient, IDEXX, HESKA, Quickbooks, RingCentral and Axiscare, CNA training, caregiver
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