ALICIA JACKSON-BUFFORD

*** **** ***** ****. ********* TX 76011 469-***-**** ad4mjv@r.postjobfree.com

Education

MASTER OF ARTS IN EDUCATION 2010 ARGOSY UNIVERSITY, DALLAS, TX

BACHELOR OF SCIENCE IN EDUCATION 2007 TEXAS WOMAN’S UNIVERSITY, DENTON, TX

Skills & Abilities

●Strong PC Microsoft Office, Outlook, G-Suite, PowerPoint, 10-Key by Touch

●Verification of Employment experience including Texas Workforce Commission

●Kronos and ADP

●Talent Acquisition/Human Resources

●Strong analytical and quantitative skills with attention to detail

●Manage C-level and VP level executives’ calendars, travel and expenses

●Detailed oriented

●Understanding of change

●Ability to prioritize and multitask

●Effective verbal and written communication

●Strong team player and people skills

●Flexibility

●Independent Self-Starter

●Excellent time management skills

●Heavy calendaring

●Zoom meeting scheduling

●Greenhouse (ATS)

●Concur (Expense Reports)

●Paycom (Create Job Descriptions)

●Smart Sheet (ATS)

●Interview Logistics

●Confidentiality

●SharePoint

●Pivot tables

●UltiPro

●Resume Review

●Gatekeeper

●TEAMS

●Data Entry

●Customer service/telephone skills

●No supervision

●Remote work

●Payfactors

●FLSA

●SAP

●AOD

Experience

Compensation Analyst (Contractor) WORLDWIDE FLIGHT SERVICES Jun. 2023 – Current

●Analyze and evaluate job positions to determine classification and salary, research and compare compensation data to ensure jobs are paying market rate or more, utilize compensation surveys and evaluate data to assess market trends, perform job evaluations to determine appropriate salary ranges, create and manage job descriptions, ensure jobs are FLSA compliant.

Talent Acquisition Coordinator (Contractor) MOLINA HEALTHCARE Dec. 2022 – Apr. 2023

●Manage candidate interview process by scheduling interviews, managing logistics, tracking/managing interview schedules and changes. Communicates and confirms interview logistics with candidate and team as well as assists with managing candidate and job activity in Applicant Tracking System (ATS) ensuring confidential material is handled with appropriate discretion.

Talent Acquisition Coordinator (Contractor) GLOBAL BLOOD THERAPEUTICS, Dec. 2021 – Dec. 2022

●Manage candidate interview process by scheduling interviews, managing logistics, preparing interview documents, tracking/managing interview schedules and changes. Communicates and confirms interview logistics with candidate and team as well as assists with managing candidate and job activity in Applicant Tracking System (ATS) ensuring confidential material is handled with appropriate discretion.

*Moderated poster presentations for summer interns.

*Created PowerPoint training manual.

Talent Acquisition Coordinator (Contractor) REATA PHARMACEUTICALS Mar. 2021 – Nov. 2021

●Support hiring managers with the coordination and scheduling of phone, video and on-site interviews. Provide candidate communication and follow-up pertaining to application questions and interview coordination. Vendor management support which includes communications with travel agencies, recruiters, and search firms. Initiate, post, and manage job postings within UltiPro.

Human Resources Assistant (Contractor) DECA DENTAL GROUP Oct. 2020 – Jul. 2021

●Assist with Onboarding employees through ADP, Texas Workforce Commission verification of employment using ADP and Kronos/via phone and or email, benefits, filing documents, running reports, creating pivot tables, and email correspondence with employees with general inquiries.

Human Resources Specialist/Executive Assistant REATA PHARMACEUTICALS Jun. 2017 – Feb. 2020

●Assists with payroll, benefits administration/enrollment, recruitment, training and development for the company, scheduling and interview logistics, on/off boarding, invoice reconciliation and maintaining employee records.

●Executive Assistant - Manage C-level and VP level executives’ calendars, travel and expense reports, revise material, manage emails and correspondence, set appointments via phone and or email, screen candidates for employment opportunities, set interviews, maintain connections with various networks and proactively manage daily priorities.

Substitute Teacher UPLIFT EDUCATION Nov. 2015 – Mar. 2017

●Responsible for learning continuity and maintaining classroom management in the absence of a homeroom teacher.

PARTNERSHIP EMPLOYMENT Sept. 2012 – Jun. 2017

Community Operations Specialist - Match (Apr. 2017 – Jun. 2017)

Address claims that have not been resolved. Refund and credit member’s accounts.

Administration - CBRE (Nov. 2014 – Nov. 2015)

Receives and directs incoming calls, greets and announces clients, applicants and visitors, and schedules meetings for conference rooms.

Call Center Management - Federal Reserve Bank of Dallas (Oct. 2013 – Oct. 2014)

Convert social security customers over to direct deposit or a pay card in order to safeguard their checks. Understanding sensitivity of customer’s information, communicating effectively with attention to detail, good listening skills and basic computer usage.

Claims Recovery Refund Specialist - HMS (Sept. 2012- Sept. 2013)

Performs thorough audits and quality assurance checks on refunds and phone calls. Inbound phone representative. Ensures both fiscal and client deliverable deadlines are met. Ability to interpret an Explanation of Benefits (EOB). Understanding of third-party billing and/or claims processing. Possess excellent customer service skills. Ability to use and apply critical thinking skills, calculations, problem solve and use reasoning.

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