Ana Marie Davis

Professional Administrative Assistant

909-***-****

ad4mjo@r.postjobfree.com

Ontario, Ca.

OVERVIEW

Over 10 years with Customer Service Rep experience. Certified Medical/Non-Medical Office Administrative Assistant. I'm Passionate, engaging, patient, empathy, and a passion for learning. I am seeking a long-term career in a company that I can help grow, use my interpersonal and organizational skills to build customer loyalty- enhance the overall customer service experience and use my excellent phone etiquette.

EXPERIENCE

Monoprice Brea Ca.

September 2016-December 2023

As a Purchase Order Coordinator/Sales Support Specialist, I act as a liaison between customers, warehouse, shipping service companies, office personnel and sales executives.

Call Center Experience. Strong interpersonal and communication skills.

Processing purchase orders through Control Panel, B to B, CRM & Website with minimal errors and promptly.

Managing high volume of calls, and email inquiries about Net-30 Terms Applications, complaints, order updates, invoicing, shipments, inventory/ stock availability and providing tracking info.

Assist Members with troubleshooting, password reset and Website navigation.

Responsible for following instructions in routing guides. Completing Bill of Lading (BOL) for Freight Shipping, providing Commercial/ International Invoices & Constant communication with carriers such as: UPS, FedEx, DHL, GSO & Canada Post.

Filing. Maintaining folders for back orders, blanket orders & later ship date orders.

Creating RMA’s for returns or refunds in an efficient manner and assures proper credit is given to the customer.

Maintaining excellent attendance

EDUCATION

Concorde Career College. SB Ca, 2006

Certified Medical Administrative Assistant

Completed course in Customer Service and Administration Training. Topics include how to work in a busy front/back office.

Effectively communicate with customers, clients and or patients & professionally respond to emails using word and other office programs

Answer, transfer, for a high volume of calls.

Conduct payment transactions and or Insurance billing

Use professional medical terminology.

Professionally manage Bookkeeping & Banking procedures.

Graduated with Honors and Perfect attendance.

Banking and cash handling.

-References available upon request.

-Languages. English, Spanish-Read & write

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