Customer Service Parts Manager

Zacchaeus Garron

Crestview, FL *****

*******@*****.***

Objective:

Customer service professional with 8 years of experience seeking a challenging role where I can utilize my strong communication and problem-solving skills to provide excellent service to customers and contribute to the success of the company.

Professional Experience:

Parts Manager

Autozone – Winona, MS 38967

01/2019-03/2024

•Monitor sales performance metrics, analyze trends, and identify areas for improvement.

•Train and motivate sales staff to maximize their potential and meet sales goals.

•Resolve customer complaints and inquiries in a professional and timely manner.

•Ensure exceptional customer service standards are maintained at all times.

•Foster a customer-centric culture among staff, emphasizing the importance of customer satisfaction.

•Oversee inventory levels and ensure optimal stock levels are maintained.

•Monitor inventory turnover and identify slow-moving or obsolete items for clearance.

•Coordinate with suppliers to ensure timely replenishment of stock and negotiate favorable terms.

•Conduct regular stock audits to minimize shrinkage and discrepancies

•Recruit, hire, and train qualified staff members to maintain a high-performing team.

•Schedule and assign tasks to staff, ensuring adequate coverage during peak hours.

•Provide ongoing coaching and performance feedback to staff to support their development.

Assistant Manager

Dollar General – Winona, MS 38967

02/2015-01/2019

•Support the Store Manager in recruiting, hiring, and training new team members.

•Provide ongoing coaching and performance feedback to staff to enhance their skills and productivity.

•Delegate tasks effectively and ensure staff members understand their responsibilities.

•Motivate and inspire team members to achieve sales targets and deliver excellent customer service.

•Lead by example in providing friendly, helpful, and efficient customer service.

•Resolve customer complaints and inquiries in a professional and timely manner.

•Ensure store associates are knowledgeable about products, promotions, and company policies.

•Foster a positive shopping experience for customers by maintaining a clean, organized, and well-stocked store environment.

Stocker

Walmart – Winona, MS 38967

01/2013-02/2015

•Receiving shipments of merchandise and unloading them from delivery trucks or other transport vehicles.

•Organizing and managing inventory in storage areas, including warehouses, storerooms, or backrooms.

•Restocking shelves or displays with merchandise to ensure that products are readily available for customers.

•Applying labels, tags, or price stickers to merchandise as needed. Ensuring that products are accurately priced and labeled according to company guidelines.

•Keeping work areas clean, organized, and free of clutter. This includes sweeping floors, removing empty boxes or packaging, and ensuring that aisles are clear for customers.

•Assisting customers with locating products, answering questions about merchandise, and providing friendly and helpful service when needed.

Skills:

Management and leadership skills

Excellent communication skills

Strong problem-solving abilities

Proficient in CRM software

Ability to work well under pressure

Multitasking and prioritization

Teamwork and collaboration

Attention to detail

References:

Available upon request.

Contact this candidate