Delores Cook

Cambridge, MA ***** Cell: 857-***-****

E-mail: ad4mj1@r.postjobfree.com

SUMMARY:

Administrative Assistant with 6+ years of experience doing administrative work and office support in 4 different companies. Has strong organizational skills and a strong eye for detail. Able to manage multiple tasks, as well adapt to changing circumstances.

PROFILE SKILLS:

• Excellent organizational skills

• Easily able to adapt to new systems and programs

• HR on-boarding and training

• Accounts Receivable, invoicing, and claims processing knowledge

• CPT and ICD 10 coding and billing knowledge

• Proficient with Microsoft Office Suite, Outlook, Cloud, and Web searches

• Managing reports and maintaining tracking system

• Calendar Management

PROFESSIONAL EXPERIENCE:

Massachusetts Institute of Technology Cambridge, MA April 2023 - Current Referral Specialist

● Manage both inbound and outbound phone calls, emails, and/ or other standard patient inquires by answering, screening, and routing inquiry as dictated by service area workflows.

● Process radiology and diagnostic testing authorizations, as well as physician specialist service referrals.

● Data entry of client and patient demographics with accuracy into the EMR system.

● Scanning, Uploading, filing, and faxing of documents.

● Triage and managing more complex issues utilizing courteous customer service skills. VNA of Eastern MA. Somerville, MA April 2019 – November 2022 Office Manager

● Provided direct support to the department Director and Clinical Staff, scheduled appointments and calendar management.

● Assisted other departments with office projects as requested/ needed, HR Department on-boarding and training.

● Ordered office and medical supplies as well as maintaining these supplies within the office.

● Maintained insurance verifications/eligibility, proposed/ processed authorizations and referrals.

● Sending/ receiving of 485's and Interims Orders from physicians.

● Insurance billing and claims processing.

● Running monthly reports.

● Processed VNANE monthly referral reports.

● Ensured office equipment was properly maintained and serviced as needed. New England Comprehensive Foot and Ankle Group Cambridge, MA August 2016 - December 2019 Office Manager

● Responsible for opening and closing procedures, reconcile payments and prepare nightly deposits.

● Accurately coded and submitted claims within timely filing; coordinated appeals and peer-to-peer conversations.

● Invoice processing for patient payments, maintaining and enforcing the collection of debt owed by patients.

● Coordinated closely with providers to ensure timely and quality coordination of care and resolve all patient issues.

● Prepared and maintained office policies and procedures, maintained patient materials to keep patients informed.

● Managed front desk and medical assistants job requirements and responsibilities on a daily basis. Baytree Behavioral Health Melbourne, FL July 2015 – April 2016 Administrative Assistant

● Greeted and provided caring and compassionate courteous assistance to patients, visitors, and guests.

● Responsible for all front desk and back office operations, including check in/ check out, appointment scheduling, insurance verification, referrals, and claims submissions.

● Collected patient co-pays, deductibles, and coinsurance payments.

● Assisted with other office administrative duties as requested. EBay Merritt Island, FL October 2014 – February 2015 Customer Service Representative

● Thrived in a fast-paced call center to assist customers in end-to-end ordering and troubleshooting.

● Data entry of customer orders.

● Researched into missing or lost merchandise ordered by customers through use of mail carriers i.e. FedEx, UPS, and DHL.

● Responsible for complete and accurate documentation of all customer interactions while maintaining superb customer service and high-quality standards.

● Worked diligently to resolve escalated issues and improve customer loyalty. EDUCATION:

SCALE Adult Learning Center - Somerville, MA

● GED preparation and certificate of completion.

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