Kelly Lopeman

Front Office Receptionist

Forney, Texas 75126 • ad4mi5@r.postjobfree.com 336-***-****

PROFESSIONAL EXPERIENCE

Nanny

Winston-Salem, NC. 27103

Experience 2018-2020

Worked with parents to develop and implement discipline programs to promote positive behavior.

Proficient in implementing educational and engaging activities to promote child development, such as: (arts and crafts, reading encouragement, music appreciation and language skills).

Proven ability to establish and maintain positive relationships with both children and parents.

Implemented safety awareness along with behavior management, socially as well as conflict resolution between siblings.

Transported children safely to school events, and extra curricular activities using proper car seat protocols.

Fostered time management skills, including balancing playtime, limiting screen time, (to support proper development of gross motor, fine motor, and cognitive skills), sleep training, potty training, set meal times, and outdoor activities for exercise.

FRONT DESK RECEPTIONIST

PSYCHIATRIC WELLNESS CENTER

WINSTON-SALEM, NC. 271**-****-****

Experience

Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Provided courteous, professional and timely assistance to all visitors, clients, and vendors.

Expedited daily office tasks such as mail distribution, document scanning, photocopying and data entry ensuring an efficient workflow.

Collaborated with team members on various projects, to achieve department goals and improve overall efficiency.

Managed daily office operations, including scheduling appointments, and maintaining files and records.

Worked with doctors, pharmaceutical agencies and accountants to balance finances.

Handled general billing processes.

RESTAURANT HOSTESS 2005-2007

MIDTOWN CAFÉ & DESSERTERY WINSTON-SALEM, NC. 27106.

DUTIES

Contributed to team success through effective communication and cooperation with coworkers and management.

Facilitated customer satisfaction and positive first impressions for guests through friendly greetings, along with a genuine enthusiasm, respectful and clear communication.

Developed a rapport with regular patrons fostering a sense of community with the establishment.

Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers ensuring accurate meal preparation.

Contributed to team success through effective communication and cooperation with coworkers and management.

Implemented table rotation system for optimal sever workload, distribution, resulting in improved service quality

Communicated relevant information between incoming and out going staff to ensure smooth shift changes.

Assisted in training new host staff.

Processed cash, credit and debit transactions accurately.

EDUCATION

ASSOCIATES IN SCIENCE

TUNXIS COMMUNITY COLLEGE

FARMINGTON, CT. 06032

1999-2000

CENTRAL CONNECTICUT STATE UNIVERSITY

NEW BRITAIN, CT 06050

2001-2003

EARTH SCIENCE CONCENTRATED IN GEOLOGY

SOUTHERN NEW HAMPSHIRE UNIVERSITY

MANCHESTER, NH. 03106

2020-2021

BACHELORS IN GEOSCIENCES

ADDITIONAL SKILLS

Hardworking and passionate professional

Life experience allows me to multitask as well as prove to be a reliable, hardworking, dedicated and knowledgeable asset to any prospective employer. Excellent customer and organizational skills.

Organizational

Office Support

Social &: Behavioral

Development

Activity Planning

Customer Assistance

Educational Support

Administrative Knowledge

NOTE: Discrepancies in work history due to full-time motherhood

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