Wendy Coco

ad4mhq@r.postjobfree.com 681-***-****

Director • Project Management • Policy Development • Program Leadership • Staff Development

Striving to Bridge the Gap in Social Disparities, and Improve Access to Services

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EXECUTIVE SUMMARY

A Program Director with extensive experience in developing and implementing community health systems. A natural leader with success in recruiting, building, training and leading teams to achieve organizational goals. Demonstrated capacity to design and establish integrated healthcare and supportive housing programs for recurrently homeless and vulnerable populations that reduce homelessness, increase employment and cut healthcare costs.

CORE COMPETENCIES

• Non-profit Program Management • Grant Writing / Administration * Community/Social Services

• Strategic Planning • Non-Profit Development • Government Relations / Policy

PROFESSIONAL EXPERIENCE

RESCARE, LLC 04/2021 – 04/2023

PROGRAM DIRECTOR LAKE CITY, FL

Directed, managed and administered the coordination and daily operations of an Intensive Care Facility

Lead the organization in a manner that supported and guided the organizational mission as defined by the Board of Directors

Fostered new ideas and initiatives; applied innovative thinking and performance measurements to analyze and support strategic decision making

Directed and managed the development, implementation, and analysis of organizational goals, objectives, policies, and priorities for programming; and proper allocation of financial resources

Executed the strategic plan and established and implemented administrative and operative policies and procedures

Increased facility revenue by 385,000 a year through completing thorough consumer care evaluations

Ensured all homes are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements

Provided general oversight of specific programs, services and activities which supported the goals and objectives of the organization.

3I HOME 01/2019 – 01/2021

SENIOR CONSULTANT

3i HOME a Supportive Housing Agency whose mission is to further the development of totally accessible, supportive housing, low-moderate income rentals that incorporate our 3 I’s: Independent, Innovative, and Integrated.

Created and Implemented 3i’s Concept Paper, business plan and Budget

Directed and managed the development, implementation and analysis of organizational goals, objectives, policies and priorities for programming and allocation of resources

Worked as a partner with the Board of Directors to leverage the experience, knowledge, abilities, and connections of the group to guide the organizations strategic plan

Provided initial start-up guidance and non-profit development tools.

THE LAUREL CENTER 2019 – 2020 DOMESTIC VIOLENCY/EMERGENCY SHELTER PROGRAM DIRECTOR WINCESTER, VA

A Domestic Violence and Sexual Assault Agency; providing wrap around services to empower victims of sexual and domestic violence.

Supervised and built the annual budget, with Board approval, to ensure maximum utilization of resources and optimum financial positioning for the organization

Prudently assisted in managing all financials and other resources with established budget guidelines

Provided data, analysis, and background for the Board to use in its budgetary review and approval process

Negotiated contracts and solutions for a variety of administrative, fiscal, and special projects

Analyzed and prepared recommendations on contract requests, monitored contract budgets, and allocated resources appropriately

Established multifaceted relationships across public, private, and non-profit sectors to diversify revenue sources from individual donors, foundations, corporate partners and government agencies

Created and Implemented TLC’s Intake Process: Created and implemented a new intake process which increased the number of individuals we entered into the shelter by 85%.

Created the First Ever “Launching Pad” for victims of DV and SA. The launching pad is a small apartment, which allow victims to enter and orientate into shelter in privacy. Increased satisfaction in TLC’s intake process by 100%

Created the Lethality Assessment for Domestic Violence for the Winchester, VA police departments.

Created a system for the TLC to access and record data for the Lethality Assessment. This increased TLC’s data collection process by 80%.

Created and Implemented COVID 19 Policies and Procedures. These policies and procedures led to a zero-exposure rate to staff and clients.

Recruited, screened, hired and trained 20 Staff for The Laurel Center’s 24-hour Emergency Shelter, The Domestic Violence Team and The Transitional Housing Program.

Created and Implemented: All documents needed to meet grant requirements on TLC’s Extended Stay Housing program.

Grant Identification and writing. Wrote and provided oversite, including monthly billings and quarter reports for over 5 million dollars’ worth of grants a year.

SOCIALWORKS CONSULTING, LLC 2011 - Present

President/CEO Springfield, MA

A private consulting firm specializing in developing programs to address social factors of health and to decrease healthcare costs. Consulting with various social services agencies on project management, staff development and training, program design, technical assistance and community organization.

COMMONWEALTH CARE ALLIANCE 2013 – 2018

PROGRAM MANAGER Springfield, MA

A progressive healthcare plan. Responsible to review clinicians for competency, mentor staff, ensure company policies and practices while striving for the highest quality, accuracy and thoroughness of health information and clinical documentation. Participate in quality improvement and innovation projects. Oversee recruiting, interviewing, staff management and performance improvement plans. Manage a team of 14 direct reports.

85% housing retention rate and improved housing stability attained for members by developed and lead the first housing program within a healthcare company.

Recruitment, Screening and Hiring – Recruited, screened and hired bachelor’s level employees for the Community Health Worker program.

Conceptualized, established and managed a health outreach worker program that served members in-home to support the reduction of costly healthcare services by 70%

Evolved the program from four to 14 health outreach workers with a forecast for continued growth.

Worked in conjunction with state and federal officials to demonstrate the innovative, valuable work performed by health outreach workers.

HOLYOKE COMMUNITY COLLEGE

ADJUNCT PROFESSOR 2018 - 2019

A robust Community College working to further the future of Healthcare through the “Foundations of Health Program”

Adjunct Professor – HTC 104: Community Health Work: Developed and delivered curriculum for Massachusetts Community Health Workers Statewide Certification Program.

CORPORATION FOR SUPPORTIVE HOUSING Hartford, CT

Senior Program Manager

A private consulting service working with agencies to provide supportive housing to the chronically homeless. Designed new program initiatives, tracked grant related expenses, prepared reports, reviewed operating and service plans, delivered technical assistance and training, created funding action recommendations and supervised program and administrative staff.

Collaborated with the state department of mental health and substance abuse to execute a quality assurance program and statewide education program for supportive housing.

Played a key role on the team that introduced the seven dimensions of quality in supportive housing, adopted as an industry best practice. Spoke at events across the country on this methodology.

Allied with the state to deliver consulting services for the procurement of funds for supportive housing via a special state proposal.

Educated and consulted with state and federal agencies to conceive and operate supportive housing through the Next Step Beyond Institute.

Partnered with the Department of Justice to form and introduce the frequent users of service enhancements (FUSE) program to help decrease healthcare costs by providing support to system users.

Worked directly with federal, state and local governments to change the state supportive housing tenant selection plan to include special populations.

Teamed up with the state department of mental health and substance abuse to develop 4,400 units of supportive housing.

Keynote speaker at the National Alliance to End Homelessness on a program that placed more than 300 chronically homeless people back to work.

Created the state quality assurance program for supportive housing to provide a united system for timelier, cost efficient program monitoring.

COMMUNITY OUTREACH & ENGAGEMENT

PRESIDENT BOARD OF DIRECTORS – ALLTEAM, INC

VICE PRESIDENT BOARD OF DIRECTORS – MASSACHUSETTS FAIR HOUSING CENTER

BOARD OF DIRECTORS – HEALTH HOMES INITIATIVE, CITY OF SPRINGFIELD

BOARD OF DIRECTORS – FOUNDATIONS FOR HEALTH, HOLYOKE COMMUNITY COLLEGE

EDUCATION

Bachelor of Science in Natural Health, Clayton University

Associate of Science in Paralegal Studies, University of Maine

Advanced Masters Certification In Public Health Management, Villanova University

CERTIFICATION

SCRUM Master Certified

Certification in Clinical Microsystems, Dartmouth University

Certification in Global Poverty, MIT

Trauma Informed Care

Certified Dialectical Behavioral Therapy

ADDITIONAL EXPERIENCE

DIRECTOR OF SERVICES 2005 - 2007

COMMUNITY HEALTH CENTER OASIS WELLNESS CENTER Middletown, CT

An HIV wellness services center within the local community mental health organization. Led daily operations of the HIV / AIDS drop-in and resource center with accountability for long-term program planning, budget development and health and safety standards compliance on a $300,000 annual budget. Administered grants totaling more than $230,000. Recruited, trained and supervised a program staff of 14.

10% increase in funding for the HIV wellness center in a two-year period.

PROJECT MANAGER 2002 - 2005

COOLEY DICKINSON HOSPITAL AIDS CARE OF HAMPSHIRE COUNTY Northampton, MA

A provider of HIV wellness services within Colley Dickinson Hospital. Directed the program providing housing to low-income individuals diagnosed with HIV / AIDS and families. Drafted policy and teamed with local organizations. Wrote annual grant proposals and quarterly operational reports. Conceptualized and managed the HIV housing program for the hospital.

100% program growth reached and funding received from HUD within one year of launching the program.

Recipient – Peter Medoff Award for Excellence in HIV Housing

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